G2

Jimmy A.

Account Manager Financial Services

Information Technology and Services

Enterprise (> 1000 emp.)

9/27/2026

"Call Park Makes Provider Call Hand-Offs Seamless at Our Clinic"

4/5

What do you like best about Webex Calling?

Work at a small clinic and our front desk gets calls that sometimes need to come back to a specific provider mid conversation, used to mean an awkward transfer that occasionally dropped the call entirely. Call park lets the front desk just park it instead, and I pick it up from my own extension whenever I'm free, no risk of losing the call in a bad transfer. Patient never really notices anything happened on our end, just a short pause before I'm on the line. Review collected by and hosted on G2.com.

What do you dislike about Webex Calling?

If nobody picks up a parked call within a certain window it just rings back to whoever parked it, which caught our front desk off guard the first couple times since they'd already moved on to other calls and forgot they'd parked one. Review collected by and hosted on G2.com.

What problems is Webex Calling solving and how is that benefiting you?

Not risking a dropped call during an awkward transfer has made handing calls between the front desk and providers noticeably smoother. The parked call ringing back if nobody grabs it in time needs some getting used to, front desk had a rough first week forgetting about calls they'd set aside. Review collected by and hosted on G2.com.