MC Matthew C. Business System Analyst Mid-Market (51-1000 emp.) 11/14/2023 "Feature Rich, Affordable Solution to QMS" 5/5 What do you like best about WaitWell? Since my last review they have added more features such as consolidated messaging center as well as AI integration into their reporting portal. Both of these are high value adds that make for a more engaging experience with the software. They have also added a more robust access and roles page that is easier to use and navigate that allows for more specific access types. Review collected by and hosted on G2.com. What do you dislike about WaitWell? They still need to tighten up their configuration pages, they can get overwhelming when you are trying to change multiple settings all at once. However, their customer service really helps in this regard. Review collected by and hosted on G2.com. What problems is WaitWell solving and how is that benefiting you? We have been using Waitwell for almost 2 years now. We were forced to begin using a queuing/scheduling software when COVID occurred. We researched for about 6 months before deciding on Waitwell for the primary reasons of functionality, cost and support. We use it for scheduling our criminal record checks, our walkin police reporting and scheduling for our virtual police reporting. We have been incredibly satisfied with the product overall. Review collected by and hosted on G2.com. Show More Response from Shannon Vander Meulen of WaitWell [Editedit](https://www.g2.com/survey_responses/waitwell-review-8868854/official_response/edit) Thank you, Matthew, for updating your previous review. We always appreciate feedback from our super-users. It's good to know that you are funding the expansion of our role-based access controls to be useful. You'll be happy to learn that we have a UI/in-app copy project underway now that will simplify navigation of the settings. WaitWell is the most robust queue and booking solution on the market, but that comes with a very lengthy settings section. We are working to make it easier to navigate so users can more quickly find the setting they are looking for. [See how WaitWell improved](https://waitwell.ca/resources/) Rating Updated (3/27/2026) Validated ReviewerIncentivizedSource: Organic See what 98 reviewers think of WaitWell 4.7 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/waitwell/reviews)