DB

Diana B.

Small-Business (50 or fewer emp.)

3/26/2026

"Smooth transition with a short learning curve and strong day-to-day usability"

4/5

What do you like best about WaitWell?

I like that it makes it easy to manage both walk-in traffic and scheduled appointments, which has really helped us provide a smoother experience for students. The flexibility to use it for different types of appointments, like counselling sessions and midterm meetings with students and supervisors, has been especially valuable. I also like how easy it is to set availability, and students seem to have adapted well to the new system. Review collected by and hosted on G2.com.

What do you dislike about WaitWell?

One downside is that it doesn’t currently sync with my Microsoft calendar, which would make managing availability and avoiding conflicts much easier, but I know they are currently working on fixing that. There was also a bit of a learning curve at the beginning, and we ran into a few setup issues early on, although those have since been resolved. Review collected by and hosted on G2.com.

What problems is WaitWell solving and how is that benefiting you?

WaitWell is helping us centralize and streamline how we manage appointments. Before, coordinating walk-ins, scheduled appointments, and midterm meetings could be a bit fragmented and time-consuming. Now, everything is in one place, which makes it easier to manage our availability, keep track of bookings, and stay organized. Review collected by and hosted on G2.com.

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Response from Shannon Vander Meulen of WaitWell

[Editedit](https://www.g2.com/survey_responses/waitwell-review-12549682/official_response/edit)

Hello Diana. Thank you so much for this thoughtful review, and for taking the time to share how WaitWell has changed the way your team manages appointments and walk-ins. Hearing that students have adapted well and that counselling sessions and midterm meetings are running more smoothly is exactly the kind of outcome we build for.

We do have a full integration with Outlook, but it is an add-on. You might want to check with your Admin if the Outlook integration was included in your subscription. In the meantime, your account manager is always available if there's anything we can do to make availability management easier while that's in progress.

We genuinely appreciate the honest feedback on the early setup experience too - that kind of detail helps us keep improving onboarding for teams like yours.

[See how WaitWell improved](https://waitwellsoftware.com/platform/integrations/)

Validated ReviewerSource: In-app

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