They provide very competent front-line support of our Appian applications via a primary point person capable of not only bug ticket resolutions but also fairly sophisticated development work as well. Our primary point person has been able to roll out feature requests from the back book and beyond with a broad bench and a well-developed organizational structure with apparently happy employees and effective escalation points being easily accessible. Review collected by and hosted on G2.com.

Nothing significant - overall, I'd prefer to have a dedicated onsite employee, but this has worked out very well. Review collected by and hosted on G2.com.