I really like the onboarding process in Volunteero because of the level of automation it provides. It allows us to process volunteers relatively quickly, particularly around DBS checks, while giving me and my colleagues clear visibility of which stages of the process need attention. I also really appreciate how flexible the system is and how easily it can be tailored to meet an organisation's specific needs. For example, we chose to embed support videos throughout our onboarding journey, which has helped provide volunteers with clear guidance and made the overall experience more engaging and accessible. The ability to customise the process in this way has been a real benefit and has helped us create an onboarding journey that works well for both our volunteers and our team. Review collected by and hosted on G2.com.

The inability to download references directly from a volunteer's application is a significant drawback. To retain a complete reference, information often needs to be captured through multiple screenshots taken at different stages of the process. This is cumbersome, time-consuming, and increases the risk of information being missed or recorded inconsistently. I understand that the developers are currently investigating this issue, and a solution would greatly improve efficiency and record-keeping. Review collected by and hosted on G2.com.