I really like how Volie gives our agents structure and keeps them productive with excellent measurement tools, which let me see exactly what they're doing every minute of the day. The revenue per agent tool is pretty nice, as it keeps our agents busy and competitive. Volie provides a great personal connection with our customers, making our outbound calls more effective than text and email campaigns. It keeps our agents busy by constantly feeding them what to do and providing a script of how to do it, making it so easy. I also value the data and information on calls, which gives me a clear picture of what's happening daily and shows the direct results of our agents' outreach efforts, like customers coming in due to their calls. Review collected by and hosted on G2.com.

Sometimes there's a bit of quirkiness with how return calls work. If a customer calls back when I'm not logged into the campaign, I can see the call but can't just pick it up, which is kinda annoying. I'd like it to be easier to override this, so if I'm not logged into a campaign, I could still snag a call that's waiting without having to log in first. Review collected by and hosted on G2.com.