
Integration with our voice agent stack (LiveKit's SIP gateway) was pretty smooth, and call quality's held up fine even as we scaled up. UI/UX and CDR reports are actually pretty solid too makes tracking and debugging calls way easier
Pricing's been reasonable for our outbound volumes in India, so the ROI has worked out well for us so far.
the best part has been the support experience Vikash has personally jumped on calls with us a few times to help sort out issues. That's rare to see, most vendors would just have you stuck with L1 support tickets. Having someone that senior directly involved when we're debugging tricky telephony stuff has made a huge difference in how fast we get unblocked. Review collected by and hosted on G2.com.
Honestly, nothing major comes to mind right now. our experience so far has been smooth. If anything, maybe just that being a newer provider means their feature set is still evolving compared to some of the bigger global players, but for our use case that hasn't been a real issue. Review collected by and hosted on G2.com.