Vitally has a clean and modern UI that is intuitive for admin and end users alike. It is 100% customizable, which is exactly what we want in a CS tool. I also love how quick the team is to both release new features - big ticket AI features and smaller ticket UI/functionality improvements - and respond to feature requests and support inquiries. Uptime is impressive - the platform is reliable, which is incredibly important for a tool our teams use daily. It connects to nearly all our tools in a native way. Review collected by and hosted on G2.com.

A few small things:

Not being able to copy/paste a list of account IDs into a filter

Lack of ability to create a custom object through a playbook

Inability to require certain fields in a custom object

Missing "push" feature for table views/reports/dashboards Review collected by and hosted on G2.com.