G2

Verified User in Oil & Energy

Enterprise (> 1000 emp.)

7/28/2024

"Multifunctional Software Tool Improving Customer Experience"

4.5/5

What do you like best about VirtuaQ?

The best feature of VituaQ is personalization of customer experience which lets the customers navigate through the VirtuaQ tools effectively as well as giving them satisfaction while they are using the software tool. The upside of this feature is that it removes any extra work of explanation to those users who would have otherwise not understood how to use the software because of language barriers and hence, this helps in usage of the product globally across to any user via any language with the help of a multilingual kiosk of the software tool. Review collected by and hosted on G2.com.

What do you dislike about VirtuaQ?

Though this is not a dislike, the prebooking appointment system can be even more seamless and should not be just limited to an SMS token system. Instead, there can be new explorations in the mode through which the prebooking appointment communication to the customers needs to be established, which can make the prebooking appointment system not just limited to an SMS token system but a scale of different modes offering flexibility. Review collected by and hosted on G2.com.

What problems is VirtuaQ solving and how is that benefiting you?

VituaQ is solving one important problem of reducing the wait time of the customers of the clients by ensuring the customers have access to tracking their prebooking appointment queue of their slot for the work they have reached for to the client and hence this helps them to reach physically to the client location exactly at the time required, hence reducing wait time of the clients' customers and also helping customers know in advance their queue via the queue management software. Hence, the features of the VirtuaQ of sending SMS tokens about the queue virtually is solving a lot of problems. This has benefited to ensure that client satisfaction is high notch with the service provided with this high-tech software as the clients' customers are satisfied and hence the clients are also satisfied, therefore, this is majorly benefiting in work resolutions, completing SLAs, and deliverables. Review collected by and hosted on G2.com.