G2

Bright W.

Founder

Retail

Small-Business (50 or fewer emp.)

9/24/2026

"Improving Product Discovery With Vertex AI Search for Retail"

4.5/5

What do you like best about Vertex AI Search?

We’ve been using Vertex AI Search for Retail as part of that work. From my side, the useful part has been being able to look at search behavior and make adjustments based on what we’re actually seeing rather than guessing what customers might type. It has fit into the way we’re approaching product discovery as Refermate continues to evolve. Review collected by and hosted on G2.com.

What do you dislike about Vertex AI Search?

It hasn’t been completely plug-and-play. We had to spend some time working through how certain product queries should behave, and there are still areas we’re testing. But the ongoing work has been worthwhile, particularly for a retail platform where product discovery is such a regular part of the user experience. Review collected by and hosted on G2.com.

What problems is Vertex AI Search solving and how is that benefiting you?

Search is something we pay attention to because people come to Refermate looking for specific products, stores, and deals, and a poor search experience can make that process harder than it needs to be. We wanted a solution that could handle the variety in how shoppers search without us having to build every rule ourselves. Review collected by and hosted on G2.com.