--- title: Verint Workforce Management Reviews meta_title: 'Verint Workforce Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 216 reviews by the users' company size, role or industry to find out how Verint Workforce Management works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 216 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Verint Workforce Management Reviews **Vendor:** Verint **Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) **Average Rating:** 4.2/5.0 **Total Reviews:** 216 ## About Verint Workforce Management Verint Workforce Management is an AI-powered solution that forecasts your customer demand, analyzes and predicts the number of employees needed, and optimizes employee schedules to align with demand across contact center and back-office operations, to help you meet your CX and efficiency goals. We provide industry-leading forecasting accuracy (+/- 95%), the most flexibility in employee scheduling, and AI-derived data insights and dashboards for faster, better decision making. Verint WFM customers have achieved such AI-powered business outcomes as: 20% increase in employee productivity, 20%-30% reduction in employee attrition, 5%-10% increase in NPS / CSAT scores, 35% increase in manager capacity. Verint WFM is part of Verint Open Platform, which helps your customer service operations lower costs and elevate EX and CX with AI-powered bots that automate CX workflows. The Verint Platform has the broadest range of CX Automation solutions, including Agent Copilot Bots, Knowledge Management, Intelligent Virtual Assistants and more. The Platform and solutions are scalable from SMB customers to global enterprises, and can be deployed on-premises, single or multi-tenant cloud, or a hybrid mix. ## Verint Workforce Management Pros & Cons **What users like:** - Users find Verint Workforce Management to be **extremely user friendly** , making processes easy to learn and understand. (18 reviews) - Users highlight the **efficiency** of Verint Workforce Management, praising its real-time capabilities and time-saving features. (16 reviews) - Users appreciate the **ease of scheduling and real-time updates** offered by Verint Workforce Management for effective agent management. (15 reviews) - Users value the **robust features** of Verint Workforce Management, enhancing operational efficiency and supporting diverse business needs. (9 reviews) - Users appreciate the **real-time monitoring and reporting** features of Verint Workforce Management for effective agent management. (5 reviews) - Users appreciate the **comprehensive features** of Verint Workforce Management, enabling effective management of KPIs and performance. (5 reviews) - Helpful (5 reviews) - Users appreciate the **user-friendly interface** of Verint Workforce Management, making it easy to teach and use. (5 reviews) - Time-saving (5 reviews) - Customization (4 reviews) **What users dislike:** - Users find **limited customization** options frustrating, wishing for more granular control over dashboard and reporting features. (8 reviews) - Users often struggle with a **steep learning curve** and find the interface of Verint Workforce Management unintuitive. (6 reviews) - Users find the **user interface cumbersome** compared to competitors, with navigation issues affecting overall experience. (6 reviews) - Users feel Verint Workforce Management is **missing key features** that hinder detailed reporting and configuration ease. (5 reviews) - Users find **reporting poor** in Verint Workforce Management, highlighting delays and difficulties in navigating modules. (5 reviews) - Users find the **configuration complexity** of Verint Workforce Management challenging, hindering access to its full features. (4 reviews) - Users find the **display issues** in Verint Workforce Management hinder efficiency, making navigation cumbersome and reports difficult to manage. (4 reviews) - Feature Deficiency (4 reviews) - Users face **integration issues** with older software, complicating the overall user experience and functionality. (4 reviews) - Lack of Training (4 reviews) ## Verint Workforce Management Reviews ### 1. WFM - Adding Value while providing real actionable Inisghts **Rating:** 4.5/5.0 stars **Reviewed by:** Adan G. | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Workforce Management?** Lots of customizable dashboard options, and understanding regarding my employees, adherence, and how day-by-day changes impact our WFM needs holistically. **What do you dislike about Verint Workforce Management?** I do wish there was a bit more customizable widgets approach avaiilable to building the dashboards, **What problems is Verint Workforce Management solving and how is that benefiting you?** Great job at doing staffing and forecasting analysis, and seamless integration with most major CCaaS platforms. ### 2. Verint for WFM **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Verint Workforce Management?** Verint is used across many organisations that is why it is very easy to work with & minimal to zero change if you change your organisation too. **What do you dislike about Verint Workforce Management?** Interface is not that easy as compared to Nice IEX. Both do same work but IEX is comparatively easy to work with. **What problems is Verint Workforce Management solving and how is that benefiting you?** It helps me monitor real time adherence of schedule & let me do changes in schedules if needed without any hassle **Official Response from Adrienn Tordai:** > Hi there - We're glad to hear that you’re happy with Verint’s flagship features and that it’s a familiar solution no matter where you work. We appreciate your feedback about the interface and will take it into consideration for future improvements. Keep up the great work and feel free to add updates to your review in the future as you see fit. Cheers! ### 3. Verint WFM **Rating:** 4.5/5.0 stars **Reviewed by:** Heather D. | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Workforce Management?** The ability to schedule activities by team and to thoroughly see adherence discrepancies. **What do you dislike about Verint Workforce Management?** It's challenging to go to multiple places to ensure that all aspects needed have been associated with the user's profile. **What problems is Verint Workforce Management solving and how is that benefiting you?** The forecasting helps us keep accurate staffing counts for our various departments. ### 4. Verint Monet is a helpful tool that con use development to catchup to today's contact center needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Verint Workforce Management?** Ease of usability of Verint Monet along with customer support from Verint when needed **What do you dislike about Verint Workforce Management?** Compatibility with other software for API and data integration **Recommendations to others considering Verint Workforce Management:** Invest in Verint full suite **What problems is Verint Workforce Management solving and how is that benefiting you?** Verint Monet has helped manage the contact center network efficiently with its user capabilities. **Official Response from Adrienn Tordai:** > Hi there! Thank you for taking the time to review Verint Monet! It's great to hear that the software is easy to use and that you're satisfied with our customer support. Also, thank you for sharing your concerns on compatibility and data integration. Feel free to submit more information on this issue if you like. Have an excellent day! ### 5. Ups and Downs **Rating:** 4.0/5.0 stars **Reviewed by:** Eric W. | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Workforce Management?** DPA products and accounting for productivity vs non productive applications. **What do you dislike about Verint Workforce Management?** I feel some of the formulas used for forecasting limit a trustworthy outcome. **What problems is Verint Workforce Management solving and how is that benefiting you?** Giving us sessions to help us better understand how forecasting can be completed in a multi skilled organization. ### 6. WFM review **Rating:** 3.5/5.0 stars **Reviewed by:** Kathryn w. | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Workforce Management?** I like that it is user friendly easy to read. **What do you dislike about Verint Workforce Management?** Forecasting is not always accuraten we have to manually pull in days to try and match what we expect **What problems is Verint Workforce Management solving and how is that benefiting you?** It helps with adherence, SLs, abandons and ASA ### 7. User friendlly **Rating:** 5.0/5.0 stars **Reviewed by:** Ben P. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Workforce Management?** Verint is user friendly and forecasting made simple. **What do you dislike about Verint Workforce Management?** I was able to attend muliple meetings with the various products and it met all of our needs. **What problems is Verint Workforce Management solving and how is that benefiting you?** We are able to utilize its features to maximize production. ### 8. WFM feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Jose V. | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Workforce Management?** What I like the most is the Reporting and live Agent monitoring **What do you dislike about Verint Workforce Management?** Maybe enchace the notifications option for agents **What problems is Verint Workforce Management solving and how is that benefiting you?** One of the biggest challenges was the reporting and adherence, this had help us with productivity improvements ### 9. Best solution to take contact centers into the next phase **Rating:** 5.0/5.0 stars **Reviewed by:** Larissa A. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Workforce Management?** I've found that the forecasting engine and mobile app are one of the best featuress. **What do you dislike about Verint Workforce Management?** I would prefer more short trainings or online resources for users. **What problems is Verint Workforce Management solving and how is that benefiting you?** We are able to provide more accurate forecasts. ### 10. my review **Rating:** 4.5/5.0 stars **Reviewed by:** Tom G. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Workforce Management?** ease of use across all areas of the system. **What do you dislike about Verint Workforce Management?** Some of the reporting is clunky and doesnt have same view report to reprot **What problems is Verint Workforce Management solving and how is that benefiting you?** Scheduling and time off for staff is much easier to adjust ### 11. Long time user, systems architect **Rating:** 4.0/5.0 stars **Reviewed by:** Jason C. | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Workforce Management?** Versatility, dynamic extensive ability to connect across platforms. **What do you dislike about Verint Workforce Management?** Reliance on virtual server and MS SQL infrastructure, whether in cloud or on prem. **What problems is Verint Workforce Management solving and how is that benefiting you?** Verint WFM is in use across many teams for scheduling ### 12. Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Workforce Management?** I like that I can see the actual activity, the published schedule, and calendar all in one page. This was not possible in the past. **What do you dislike about Verint Workforce Management?** I don't like that sometimes there is not an accompanying clarifier with errors. For instance, I was not being able to save the changes to the tactical forcast but the error message did not specify why. **What problems is Verint Workforce Management solving and how is that benefiting you?** Allowing to better plan for potential OT. ### 13. Great News WFM **Rating:** 5.0/5.0 stars **Reviewed by:** Terrell L. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Workforce Management?** The customer experience that is provided by utilizing a tool that provide accurate information. **What do you dislike about Verint Workforce Management?** The training materials are not step by step. **What problems is Verint Workforce Management solving and how is that benefiting you?** Customer experience with the correct not of employees. ### 14. Thrilled with the Power of Verint Workforce Management **Rating:** 5.0/5.0 stars **Reviewed by:** Souhaila E. | Workforce Management, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Verint Workforce Management?** It’s a great system; everything is clearly communicated, and they are always looking for new innovations in this area, which is incredibly helpful. Scheduling is easy, and we currently spend less time on it compared to an average scheduling system. **What do you dislike about Verint Workforce Management?** There is nothing i dislike about Verint. **What problems is Verint Workforce Management solving and how is that benefiting you?** When issues arise, Verint Support is always ready to assist us and answer our questions, and we are grateful for that. This includes matters like differences in adherence, etc. ### 15. WFM review **Rating:** 5.0/5.0 stars **Reviewed by:** Emma A. | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Workforce Management?** I enjoy the opportunity to find outlier and boost productivity. **What do you dislike about Verint Workforce Management?** Can be viewed negatively by some employees. **What problems is Verint Workforce Management solving and how is that benefiting you?** WFM is solving productivity gaps and identifying improvements in quality. ### 16. Best Workforce Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Ricardo M. | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Workforce Management?** Best user interface in the industry. Love it! **What do you dislike about Verint Workforce Management?** There is nothing that I do not like in Verint. **What problems is Verint Workforce Management solving and how is that benefiting you?** Helps with alll areas of the contact center ### 17. It's been a great experience and opportunity to have used verint for over 20 years **Rating:** 4.0/5.0 stars **Reviewed by:** christina m. | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Workforce Management?** The ability to optimize and work well. Ev **What do you dislike about Verint Workforce Management?** not much - it;s been great using the tool for so long **What problems is Verint Workforce Management solving and how is that benefiting you?** Efficiencies - spikes - staffing optimization ### 18. 30+ years in Conact Center Management including Workforce management **Rating:** 4.5/5.0 stars **Reviewed by:** Jason M. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Workforce Management?** ease of use. industry-leading technology **What do you dislike about Verint Workforce Management?** understanding how to use all of the features in the box. **What problems is Verint Workforce Management solving and how is that benefiting you?** performance scheduling; employee work/life balance and improved customer exerience. ### 19. We have sold verint wfm **Rating:** 4.5/5.0 stars **Reviewed by:** Tatia K. | sales, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Workforce Management?** It saves a lot of time and resources on proper planning **What do you dislike about Verint Workforce Management?** A bit complicated to configure all the details **What problems is Verint Workforce Management solving and how is that benefiting you?** Saves resources and time ### 20. Verint - user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon L. | Resource Planning WEM Capabilities Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Workforce Management?** easy interface, highly customizable, love it! **What do you dislike about Verint Workforce Management?** wish there was an easier way to adjust staffing **What problems is Verint Workforce Management solving and how is that benefiting you?** allowing for scheduling by organization ### 21. Fast and Responsive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Workforce Management?** The Verint software is fast and reliable. The ability to update multiple user profiles at once has been a great time saver. **What do you dislike about Verint Workforce Management?** Setting security and access rights is difficult because of the different naming conventions used by users and in access control. **What problems is Verint Workforce Management solving and how is that benefiting you?** Scheduling and adherence of you call center agents. ### 22. Verint Workforce Management Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Furniture | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Workforce Management?** Request Management has been extremenly helpful in ensuring time off is properly managed. **What do you dislike about Verint Workforce Management?** Verint has trouble calculating net staffing in multi-skill environments. **What problems is Verint Workforce Management solving and how is that benefiting you?** Verint is used for scheduling, adherence tracking, request Management, and capacity planning. ### 23. WFM Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Workforce Management?** Scheduling and easy of system as well as forecasting **What do you dislike about Verint Workforce Management?** Which there was more data at times the data provided ins not beneficial **What problems is Verint Workforce Management solving and how is that benefiting you?** Ease of scheduling staff ### 24. Scheduling for Large Entrprise **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Verint Workforce Management?** Mobile App and Large Set of Integration Options **What do you dislike about Verint Workforce Management?** Occasional Bugs in the Software can take some time to fix. **What problems is Verint Workforce Management solving and how is that benefiting you?** Scheduling and Forecasting. ### 25. Works overall but would like more flexibility to align with business processes **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Verint Workforce Management?** Visually appealing and easy to navigate. **What do you dislike about Verint Workforce Management?** The flexibility to align with company needs **What problems is Verint Workforce Management solving and how is that benefiting you?** Scheduling ### 26. Interactive, informative and interesting **Rating:** 4.0/5.0 stars **Reviewed by:** Sue D. | Workforce planner, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Verint Workforce Management?** WFM helps us plan our colleagues days effectively for service but also for a great work/life balance **What do you dislike about Verint Workforce Management?** On most screens it would be great to drills up and down to more / less data **What problems is Verint Workforce Management solving and how is that benefiting you?** Manual updates have been changed to automated ones removing the issues of human error and slowing colleagues to manage more of their day ### 27. Great working on Verint toool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2024 **What do you like best about Verint Workforce Management?** user frindly, can use diffrent ways of scheduling **What do you dislike about Verint Workforce Management?** dont have break opimizer option few thinks need to done manualy **What problems is Verint Workforce Management solving and how is that benefiting you?** NA ### 28. New to verint **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Verint Workforce Management?** I wish i had been here when training was presented **What do you dislike about Verint Workforce Management?** I need additional training lack of knowledge **What problems is Verint Workforce Management solving and how is that benefiting you?** Terminologyand location for setup ### 29. Wfm ease of use and integration options **Rating:** 5.0/5.0 stars **Reviewed by:** Karl S. | System architect, Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Verint Workforce Management?** Wfm is real easy to integrate into Adapters and options for work from most other software applications that really help drive home ease of use and possibilities **What do you dislike about Verint Workforce Management?** based in South Africa the software can get expensive quickly if converted from dollars but the ROI should be paying the tools **What problems is Verint Workforce Management solving and how is that benefiting you?** We really use the tools for scheduling and headcount purposes but also for cross functional utilization of resources as and where fit for purpose. **Official Response from Adrienn Tordai:** > Hi Karl - thank you so much for leaving a 5-star review for WFM! We are so happy to hear that our product helps you with your scheduling needs, headcount exercises, and more. Also great to hear that Verint WFM is a great value for its price. Thank you again for taking the time to share your thoughts with us. Cheers! ### 30. Verint WFO **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Verint Workforce Management?** Verint WFM is fairly user friendly, as a member of the WFM community for the last 20+ years I like the ease that end users have when using VTO to add to their schedule. **What do you dislike about Verint Workforce Management?** I feel that Verint WFM is missing somekey features that could make it a better leader in the idustry. Too many of the settings are over all and not available to be set at an interval level in order to better forecast the required. It is also frustrating when trying to run reports for time off pools when you have them set up at a interval level and the reports only run at a daily level. It would be nice if some of those things could be fixed. **What problems is Verint Workforce Management solving and how is that benefiting you?** Verint solves the problem of creating short term interval levels forecasts for our center. ### 31. If you are forecasting via Excel, Verint is able to provide a measured improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Jeremy D. | City Councilman, Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Verint Workforce Management?** Verint is always innovating, it is exciting to use and see the new initiatives they are presenting that will allow us to take advantage of new methodolgies and algorithms present today **What do you dislike about Verint Workforce Management?** End user interface is in need of a more fluid GUI experience. A lot of Verint's new innovations are addressing this, I'm confident in the next 2-3 years the end user experience will be more up to par. **What problems is Verint Workforce Management solving and how is that benefiting you?** It is allowing us to move manual processes into a single system and automate decisioning that allow us to focus our time on anlytics and diving into data deeper ### 32. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Jamaica S. | Senior Quality Evaluator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Verint Workforce Management?** The app is very helpful, especially the screen recording feature. **What do you dislike about Verint Workforce Management?** There are some calls that has no audio, bit still manageable. **What problems is Verint Workforce Management solving and how is that benefiting you?** We are seeing the real time call recording of the game changers including their screen recording. ### 33. Basic to WFM **Rating:** 3.5/5.0 stars **Reviewed by:** Brittany A. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Verint Workforce Management?** It has drastically helped us reduce the amount of time creating and the accuracy of our schedules from our previous Word document schedule. **What do you dislike about Verint Workforce Management?** It is very technically, with a lot of steps. If you are new to the workforce management world, it can seem overwhelming at times. **What problems is Verint Workforce Management solving and how is that benefiting you?** Utilizing the forcasting portion has helped our schedules be more accurate. You no longer have to have been working in the Contact Center for a certain amount of time in order to be able to create schedules. ### 34. A streamlined Scheduling Solution **Rating:** 3.5/5.0 stars **Reviewed by:** Muskan A. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2024 **What do you like best about Verint Workforce Management?** The best thing about Verint Workforce Management are couple of things like effortless scheduling like its forecasting tool take the guesswork out of predicting the call volume so that it can ensure that every customer demand is fulfilled as it will check the efficiency of the available staff. The next thing I like is flexibility for everyone as in rather it’s the supervisor or the agents. Like agents can do there request time on and off from there phone and whereases the supervisors can monitor the performance in the real time. Also user-friendly interface. I found it relatively easy to learn and navigate, saving valuable training time. **What do you dislike about Verint Workforce Management?** The only thing I kinda dislike is that though the VWM is user friendly but its a vast application as in it have a lot of feature and so to go through it will take a lot of time and will be requiring dedication to exploring all its functionalities. **What problems is Verint Workforce Management solving and how is that benefiting you?** Mainly scheduling and being user friendly so that is a plus point **Official Response from Adrienn Tordai:** > Hi Muskan – thank you for taking the time to write a review about Verint WFM. We’re thrilled to hear that you like its flagship features such as forecasting and scheduling and that you found the UI easy to use. Also, thank you for your feedback about the vastness of the application and the training time it takes to take it all in. If you have access, I’d recommend checking out Verint Academy, a platform that provides interactive learning experiences in the capabilities of your Verint solutions. Thanks again for taking the time to review us! Cheers ### 35. Verint Workforce Management Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Verint Workforce Management?** The Verint Workforce Management allows my contact center to effectively schedule and monitor agents and forecast and manage volume. The support we receive from Verint is unmatched. Verint is supportive of their customers and is forward thinking on the solutions we need to manage our business effectively. **What do you dislike about Verint Workforce Management?** The reporting out of Verint is lackluster. The report center and adhoc reporting modules are dated and difficult to navigate. **What problems is Verint Workforce Management solving and how is that benefiting you?** Verint WFM helps our WFM team to effectively schedule and monitor agents and allows us to forecast call volume. This solution saves hours and allows us to focus our priorities on strategic items instead of spending time manually scheduling the agents in our contact center. ### 36. One Stop Shop **Rating:** 4.0/5.0 stars **Reviewed by:** Candy L. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Verint Workforce Management?** Verint WFM is a great tool that houses many different business needs in a convenient platform. From managing KPIs, Performance Magement, AQM, or Desktop Analytics, this tool helps us look at ways to better serve our employees and Customers. **What do you dislike about Verint Workforce Management?** Many of the tools success is based on a more expensive transcription engine, Davinci. **What problems is Verint Workforce Management solving and how is that benefiting you?** We are able to solve by having understanding of trends for Customer Calls in near real time. ### 37. Review for Verint Workforce Management **Rating:** 4.5/5.0 stars **Reviewed by:** Vipul V. | Customer Experience Specialist, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about Verint Workforce Management?** Verint Workforce Management has lot of features that I like about. The features that I like a lot are as follows: 1) It provides me automation as per my needs. 2) The feature to help for the Customer Experience is awesome. 3) I could forecast the growth over a period of time. 4) This product also gives me an option for call recording and automated quality management, which is very important for me. **What do you dislike about Verint Workforce Management?** Verint Workforce Management requires the following updations: 1) The transcriptions for the call recordings are not at all accurate. 2) There is no live chat or support feature for me. **What problems is Verint Workforce Management solving and how is that benefiting you?** 1 ) I could predict the growth using the forecasting feature. 2) I like the ribbons feature a lot. All the info required is easily accessible in the main table. 3) Using this, I can monitor my teams performance effectively. **Official Response from Adrienn Tordai:** > Hi Vipul – thank you for rating Verint Workforce Management so highly and taking the time to provide your favorite features. We’re happy to hear that WFM’s forecasting and automation features are providing ample support in your line of work. Also, thank you for your feedback on call recordings and live chat support. If you can, please kindly expand on your challenges. Keep up the great work. Cheers! ### 38. Solution for Growing SMB's **Rating:** 3.5/5.0 stars **Reviewed by:** Matt S. | Customer Experience Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Verint Workforce Management?** Provides the full suite of WFM functionality needed to effectively manage a growing workforce. The solution has allowed us to improve visibility into our operations and fill gaps in coverage as arrival patterns change. **What do you dislike about Verint Workforce Management?** We had some challenges integrating with third party Ccaas vendors which has limited some of the value unlock. **What problems is Verint Workforce Management solving and how is that benefiting you?** Greatly enhanced the functionality and reporting quality vs previous solutions. ### 39. Quality and WFM Specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Kassidy M. | Quality and WFM specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2022 **What do you like best about Verint Workforce Management?** The ease of use and integration was seamless. It was so easy to implement with our other programs. I use this daily to make sure we are providing a good Customer experience. **What do you dislike about Verint Workforce Management?** I would like it to be a bit easier to manually enter schedules. We keep it very static. **What problems is Verint Workforce Management solving and how is that benefiting you?** Helping to make sure we have enough Advocates in the right Queues and enough head count to handle in incomming calls. We can update and change schedules with ease. Pulling reporting is a breeze and I get real time accurate numbers. Being able to see RTA and get it corrected as quick as possible, is priceless! **Official Response from Adrienn Tordai:** > Hi Kassidy - thank you so much for leaving a 5-star review for WFM. We are so happy to hear that our product helps you with your scheduling needs. Also, thank you for your feedback concerning the manual entries. I will pass it to the right team. Thank you again for taking the time to share your thoughts with us. Cheers! ### 40. WFM **Rating:** 4.0/5.0 stars **Reviewed by:** Meaghan S. | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Verint Workforce Management?** Agents have the ability to see their schedules update in real time. There is a one stop shop for scheduling and time off requests. **What do you dislike about Verint Workforce Management?** The ability to change the design of the workspace. Some of our employees would like to change the font/colors of their schedule. **What problems is Verint Workforce Management solving and how is that benefiting you?** It has taken away the manual aspect of scheduling. ### 41. Very Effective and Efficient Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly Mae Q. | Senior Quality Evaluator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Verint Workforce Management?** It greatly helped us in doing audits, analyzing reports and gather data. It's easy to implement, to integrate, very usful in customer support and we used it fequestly and the features are very easy to navigate. **What do you dislike about Verint Workforce Management?** None. Everything was fine using Verint. Our role is efficient and effective by using this. **What problems is Verint Workforce Management solving and how is that benefiting you?** It has give us benefit to gather data and analyze report efficiently and effectively. ### 42. QA's best friend **Rating:** 5.0/5.0 stars **Reviewed by:** Charisse Kristine Joy M. | support roles, Quality evaluator/trainer, Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Verint Workforce Management?** Accuracy of timeframe, user friendly, less issue, works with VM ware **What do you dislike about Verint Workforce Management?** Verbatims, some recordings dont have screen capture **What problems is Verint Workforce Management solving and how is that benefiting you?** Call listening and capturing screen of reps ### 43. Review about Verint Workforce Management **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed F. | Sr. Technical Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2024 **What do you like best about Verint Workforce Management?** Our comapny recently changed to Verint Workforce Management because of their ease of access and the number of features they have implemented and the flexibility the software gives to the users in their workspace. **What do you dislike about Verint Workforce Management?** We started to use Verint Workforce Management few months ago. We have no issues with this software as of now. Maybe if anything in future, i hope the team would fix those issues soon. **What problems is Verint Workforce Management solving and how is that benefiting you?** The benefits this software provides us the use of access is very high and the user friendly UI allows users as well as administrators to work flawlessly. The main benefit is for our company HRs that they says it is very handy tool for them to have access on the whole employees datas and forecasting. **Official Response from Adrienn Tordai:** > Hi Mohamed – thank you for taking the time to write a five-star review about Verint Workforce Management! We’re thrilled to hear that you switched to Verint because of the ease of access, flexibility, and the outstanding features. Keep up the great work and happy forecasting to your company HRs! Feel free to update and expand your review any time in the future as you gain more experience with Verint WFM. Cheers ### 44. Verint Workforce Management **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Verint Workforce Management?** Verint Workforce Management allows my organization to schedule/monitor agents and forecast call volume within the contact center. The support provided by Verint is reliable and efficient **What do you dislike about Verint Workforce Management?** The system is not intuitive to use and can easily be misconfigured. Our organization struggles with configuration at the base level and therefore is not able to use all features available in the model **What problems is Verint Workforce Management solving and how is that benefiting you?** The solution allows us to schedule and monitor agents. We also utilize it for forecasting and schediuling. ### 45. We're ready to get started, but the time to production has been longer than wanted **Rating:** 2.5/5.0 stars **Reviewed by:** Matt M. | Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Verint Workforce Management?** I like the possibility of the integrations with our Avaya Telephony platform **What do you dislike about Verint Workforce Management?** The time it has taken to get our custom KPIs created **What problems is Verint Workforce Management solving and how is that benefiting you?** empowering our Team Leaders to gain better insights into how their teams are performing. ### 46. Find a different product **Rating:** 0.0/5.0 stars **Reviewed by:** Lindsey W. | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Verint Workforce Management?** I honestly struggle to find anything I like about Verin't WFM system. I guess the feed from CMS is nice, but that's really about it. **What do you dislike about Verint Workforce Management?** Verint's WFM solution is terrible. I've been in WFM for around 20 years now, and this is the most user unfriendly software I've ever used. Something that took me 5 minutes to complete in another software will easily take an hour or more to complete now. Not only does everything take longer, there is so much functionality that just doesn't exist in Verint's system, and a lot of the functionality that is there doesn't even work. (We've had a ticket open for going on 3 years about how the forecasted SL outcomes are unusable.) Anytime we have to open a ticket, it's a huge hassle - we'll start with a ticket with Avaya, then when they can't resolve it, it gets escalated to Verint, then we'll end up meeting with engineers multiple times and even they can't solve our issue. We have so many open tickets that we have bi-weekly meetings set up with Avaya and Verint. **What problems is Verint Workforce Management solving and how is that benefiting you?** Verint's solution isn't solving any of our problems, it's just created more. **Official Response from Adrienn Tordai:** > Hi Lindsey – thank you so much for taking the time to provide detailed feedback about Verint WFM. We are truly sorry to hear that you’ve had multiple challenges with the application and the support you received. We would like to rectify the situation so that our solution works for your needs. We have raised your concerns internally and forwarded your feedback to your SAM so they're aware of the dissatisfaction. Thanks again for submitting your review and insights to us! – The Verint team ### 47. wfm system **Rating:** 5.0/5.0 stars **Reviewed by:** Monique F. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Verint Workforce Management?** i like that it is accurate in the data it provides me to make informed decisions as a manager **What do you dislike about Verint Workforce Management?** nothing. i don't have any complaints. it works **What problems is Verint Workforce Management solving and how is that benefiting you?** it helps me with forecasting and our scheduling needs. ### 48. Powerful WFM with great customization **Rating:** 4.5/5.0 stars **Reviewed by:** Austin G. | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Verint Workforce Management?** The abilitiy to customize it to fit my needs. **What do you dislike about Verint Workforce Management?** Some complex implementations cannot be achieved. **What problems is Verint Workforce Management solving and how is that benefiting you?** Handling the complex union requirements for our workforce users. ### 49. Grand ole time **Rating:** 5.0/5.0 stars **Reviewed by:** Carine J. | Forecasting and Scheduling Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Verint Workforce Management?** How I'm responsible for the teams KPIs with my forecasting **What do you dislike about Verint Workforce Management?** I need more training on certain task and the lag issues **What problems is Verint Workforce Management solving and how is that benefiting you?** Helping with optimazation ### 50. WEM **Rating:** 4.0/5.0 stars **Reviewed by:** Karla B. | Asst. Dir Systems Engineering , Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Verint Workforce Management?** The tools works great and is easy to use. **What do you dislike about Verint Workforce Management?** When we find issues, getting issue resolution is very long wait. **What problems is Verint Workforce Management solving and how is that benefiting you?** Scheduling and Forecasting ## Verint Workforce Management Discussions - [Any chance Verint can have this feature where it notifies you about your schedule and long calls?](https://www.g2.com/discussions/any-chance-verint-can-have-this-feature-where-it-notifies-you-about-your-schedule-and-long-calls) - 1 comment, 1 upvote - [What are the benefits and drawbacks of using Verint Workforce Management for employee scheduling?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-verint-workforce-management-for-employee-scheduling) - 1 comment - [What is Verint Workforce Management used for?](https://www.g2.com/discussions/what-is-verint-workforce-management-used-for) - 1 comment - [How do you request time off in Verint?](https://www.g2.com/discussions/how-do-you-request-time-off-in-verint) - 1 comment - [View Verint Workforce Management pricing details and edition comparison](https://www.g2.com/products/verint-workforce-management/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+20%3A12%3A55+-0500&secure%5Bsession_id%5D=4267cfa0-34a1-4331-85de-e4761f8e2a51&secure%5Btoken%5D=6e759a441e188155407b319077e8f272df412942435e83ce8a95e1b1a74b336d&format=llm_user) ## Verint Workforce Management Integrations - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) ## Verint Workforce Management Features **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Platform** - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling ## Top Verint Workforce Management Alternatives - [Aspect Workforce](https://www.g2.com/products/aspect-workforce/reviews) - 4.2/5.0 (304 reviews) - [NICE Workforce Management](https://www.g2.com/products/nice-workforce-management/reviews) - 4.3/5.0 (88 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,467 reviews)