![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking")
UB

Verified User in Banking

Mid-Market (51-1000 emp.)

7/17/2023

"Effortless Post Interaction Surveys"

5/5

What do you like best about Verint Voice of the Customer?

I love the ease of the product. Setting up a new survey is very user friendly and efficient. Learning this tool took hours as opposed to days with other products. Reporting metrics are great and link back to surveys. This is the best survey tool I have used. Review collected by and hosted on G2.com.

What do you dislike about Verint Voice of the Customer?

The user guide does not include information about the ACD configuration. As a front end user, I would like to know more about this as I create the survey and then lean on another user to work through the ACD information and then I am able to deploy it. I would like to own the full process. Review collected by and hosted on G2.com.

What problems is Verint Voice of the Customer solving and how is that benefiting you?

We were looking to understand the corelation from our QM teams to how the customers actually felt after the interactions. Comparing the two was extremely insightful and powerful. Review collected by and hosted on G2.com.

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Rating Updated (7/8/2026)
Current UserValidated ReviewerIncentivizedSource: G2 invite

See what 44 reviewers think of Verint Voice of the Customer

4.2 out of 5 · Verified reviews from real users

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