G2

Pravesh D.

Human resource

Manufacturing

Small-Business (50 or fewer emp.)

9/29/2026

"Unified Customer Feedback Dashboard with Straightforward Setup and Helpful Support"

5/5

What do you like best about Verint Voice of the Customer?

We use Verint Voice of the customer to collect customer feedback on both service and our products. The best part is that it brings feedback from different touch-points into one place, so we get a clearer picture of customer sentiment instead of scattered survey results. The unified dashboard makes it easy to spot trends and pain points, and the reporting helps our team see quickly where customer are happy and where they aren't. Setup of surveys and feedback collection was straightforward, and the support team and knowledge base have been helpful. Review collected by and hosted on G2.com.

What do you dislike about Verint Voice of the Customer?

There is learning curve t first, particularly with the analytics and reporting option, because the platform has a lot of features. Review collected by and hosted on G2.com.

What problems is Verint Voice of the Customer solving and how is that benefiting you?

Before this, our customer feedback was collected in an ad hoc way and was hard to act on. now we gather feedback in a structured way, see how customer feel about our service and our products, and identify areas to improve. This helps our team prioritize fixes, improve the customer experience, and make decisions based on what customers are actually telling us. Review collected by and hosted on G2.com.