I love that there are so many options when searching for calls. There are also shared inboxes that take the manual work out of tracking who has listened to and evaluated each call. The calibration feature is also an amazing feature that has helped us cut this process in almost half due to the information we are able to obtain from reporting. Review collected by and hosted on G2.com.

My main pain point is not being able to manipulate the Interaction Review Screen. I would love for the form to be able to be broken out into a separate window like the screen recording screen is able to do. Review collected by and hosted on G2.com.