I like that verint is comprehensive offering a lot of useful tools for evaluations, the screen recording, transcriptions and thorough tracking of what occurred on calls with the tags section can also be very useful for quickly finding relevant information on calls. Review collected by and hosted on G2.com.

The program is occassionally prone to freezing up or being unable to go back to a previous page that was visited which can be somewhat disruptive. The transcription isn't always accurate on top of this. Review collected by and hosted on G2.com.