G2

Minea H.

Customer Success Manager

Mid-Market (51-1000 emp.)

8/18/2026

"Comprehensive Customer Overview and Automation with Velaris"

4/5

What do you like best about Velaris?

Velaris is the foundation for us to structure the Customer Success Team more effectively. Velaris helps us keep an overview every day. With the available integrations, we can incorporate data from other systems and gain a true 360-degree view. The AI-based features like CallSense or AI Copilot help to handle daily Customer Success tasks faster without compromising on quality. I really enjoy using the AI features! Additionally, I am a big fan of the scenarios and the easily customizable health score. A really good tool. I also want to mention how great our Customer Success Managers are. They make the experience with Velaris even better because they are simply super friendly, empathetic, proactive, professional, and clever. Review collected by and hosted on G2.com.

What do you dislike about Velaris?

I think the dashboard could be improved. Additionally, there is room for improvement in some basic functionalities, and I believe that more information could be used for the Health Score. However, Velaris is constantly working on their tool and incorporates customer feedback into product development - you can see and feel it! Review collected by and hosted on G2.com.

What problems is Velaris solving and how is that benefiting you?

Velaris offers us a 360° view of our customers and helps to maintain an accurate overview of all our customers. Velaris particularly solves the problem of lack of transparency. Otherwise, Velaris includes some features that also solve small problems. A major challenge in Customer Success in general is to manage everything and consistently maintain a good overview and respond appropriately. All of this can be solved by Velaris, in my opinion. Review collected by and hosted on G2.com.