--- title: Vanillasoft Reviews meta_title: 'Vanillasoft Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 731 reviews by the users' company size, role or industry to find out how Vanillasoft works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 731 scale: '5' date_modified: '2026-07-05' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # Vanillasoft Reviews **Vendor:** Vanillasoft **Category:** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) **Average Rating:** 4.5/5.0 **Total Reviews:** 731 ## About Vanillasoft Vanillasoft is the only sales engagement software that has \*built in\* lead management and auto dialling. Its the best for fast-moving revenue teams. Most sales engagement tools orchestrate and automate communication channels, standardize workflows, cadences, and scripts, and provide reporting and analytics. But, most sales engagement software rely on external CRMs to manage lists, and external dialers to launch calls. Vanillasoft's sales engagement software has an embedded, native auto dialer. We evaluate rank and serve the next best lead in real time, as an industry-leading lead management tool. Plus, Vanillasoft optimizes agent outreach deliverability, making sure that every call, SMS and email reach their destination. The primary audience for Vanillasoft are organizations with fast-moving revenue teams that rely on quick and effective communication with leads. The platform is tailored for teams that prioritize responsiveness and efficiency, making it an ideal choice for industries such as real estate, insurance, and financial services. With its focus on optimizing lead engagement, VanillaSoft serves as a critical tool for fast-moving revenue teams aiming to enhance their performance and streamline their processes. Fast moving revenue teams love Vanillasoft's: - Material, dramatic increases in agent activity - often 500% increase - Increases in agent productivity - up to 94% - Increases in agent actions per hour - 3x - 35% increase in call connections G2 Sales Engagement users say it clearly- we help teams move faster by being 1. The Easiest To Do Business with 2. The Best User Adoption 3. The Easiest To Use Vanillasoft users get going faster, get agents working sooner, and ramping to be productive faster. Vanillasoft ensures that communication is timely and effective. The platform's lead management and sales automation manages the sequence of calls, emails, and texts, ensuring that messages are sent in the optimal order and with the appropriate content. This capability not only improves the likelihood of successful contact but also helps agents avoid common pitfalls such as spam filters and blocked calls. By streamlining communication, Vanillasoft enhances the overall effectiveness of sales efforts, allowing teams to reach their leads more consistently. Overall, Vanillasoft's comprehensive system is built on the principles of effectiveness and efficiency, equipping sales teams with the tools they need to succeed in a competitive landscape. By prioritizing leads, simplifying agent activities, and optimizing communication, Vanillasoft stands out as a valuable solution for organizations looking to enhance their sales processes and achieve better results. ## Vanillasoft Pros & Cons **What users like:** - Users praise the **ease of use** of VanillaSoft, appreciating its intuitive design and helpful customer support. (63 reviews) - Users find VanillaSoft to be extremely **intuitive** , simplifying account management and enhancing their overall sales efficiency. (23 reviews) - Users value the **user-friendly interface** of VanillaSoft, making it accessible for both sales reps and managers. (23 reviews) - Users value the **time-saving automation** of VanillaSoft, enhancing productivity and streamlining outreach efforts. (22 reviews) - Users appreciate the **effective lead generation tools** of VanillaSoft, streamlining contact management and outreach efforts. (21 reviews) - Easy Setup (20 reviews) - Navigation Ease (18 reviews) - Integrations (17 reviews) - Users highlight the **user-friendly interface** of VanillaSoft, making integration and CRM usage seamless and efficient. (16 reviews) - Features (14 reviews) **What users dislike:** - Users find the **slow loading** times of Vanillasoft frustrating, often causing delays in accessing crucial information. (15 reviews) - Users experience frequent **call issues** with VanillaSoft, leading to embarrassment and a lack of professionalism during calls. (13 reviews) - Users experience **slow performance** with Vanillasoft, often facing delays between pages and during call dispositioning. (12 reviews) - Users are frustrated by the **missing features** of VanillaSoft, particularly regarding client information and tracking options. (10 reviews) - Users often face **connectivity issues** with VanillaSoft, experiencing frequent drops and glitches that disrupt professional interactions. (9 reviews) - Users report a **learning difficulty** with Vanillasoft due to frequent errors and challenging management as a CRM. (9 reviews) - Users express frustration over the **delays in dialing** , often impacting their efficiency in lead management. (8 reviews) - Limited Customization (8 reviews) - Technical Issues (8 reviews) - Clunky Design (7 reviews) ## Vanillasoft Reviews ### 1. Essential for Streamlined Student Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Vanillasoft?** I really like VanillaSoft's texting feature. It’s great for keeping student messages organized and easily accessible. I find it super valuable for contacting students quickly and directly on their cell phones. The initial setup was also very easy. **What do you dislike about Vanillasoft?** We no longer have the calling feature on our plan. This did make it useful to call students directly. **What problems is Vanillasoft solving and how is that benefiting you?** VanillaSoft helps keep student files organized and allows texting. The texting feature is great for contacting students quickly and directly on their cell phones. **Official Response from James Bishop:** > Hi Kristen - thanks for taking the time to write a review! We're happy to hear that Vanillasoft makes your outreach fast and easy! ### 2. User-Friendly CRM with a Clear, Lead-Tracking Dashboard **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Vanillasoft?** User friendly CRM, clear HUD, easy to track leads and contacts **What do you dislike about Vanillasoft?** sometimes the connection is poor and I cannot hear the person I have called or they can't hear me **What problems is Vanillasoft solving and how is that benefiting you?** This is the CRM recommended by the company and compared with other CRM's its been great. ### 3. Vanillasoft Keeps Alumni Tracking and Contact Updates on Track **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Vanillasoft?** I can use Vanillasoft to keep on track with all non donor and alumni who did graduate from the school and also I can have the updating in their information whenever have a chance to have a contact with **What do you dislike about Vanillasoft?** Sometime the Vanillasoft gonna breakdown and also the information contain in the software sometime will be way too much to analyze **What problems is Vanillasoft solving and how is that benefiting you?** Vanillasoft is solving in providing different category of alumni and non-donor who have more involve with school even after graduate **Official Response from James Bishop:** > Hi there - thanks for the review - glad to hear that we are helping with your alumni and donor outreach! ### 4. Highly Recommended, Easy to Use, Outstanding Organization **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Vanillasoft?** I think VanillaSoft is a great platform to use. I find it very organized, which helps me organize my contacts so I can go back through my pipeline and get the appointments that I need to get. Also, the initial setup was very easy, which I appreciate. **What do you dislike about Vanillasoft?** Everything is great **What problems is Vanillasoft solving and how is that benefiting you?** VanillaSoft helps me find numbers and get ahold of contacts, organizing my contacts so I can efficiently go back through my pipeline to secure needed appointments. ### 5. Easy to Use and Fast Lead Import for Quick Dialing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Vanillasoft?** Very easy to use and importing leads does not take long to be able to dial **What do you dislike about Vanillasoft?** I do not like how sometimes the software will go down and it will be a while before it goes back up. **What problems is Vanillasoft solving and how is that benefiting you?** It solves dialing my leads automatically saving me time. ### 6. Eases Communication but Needs Regular Fixes **Rating:** 3.5/5.0 stars **Reviewed by:** Mohammad A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Vanillasoft?** I find VanillaSoft very easy to use for making calls and sending messages. I like the voicemail feature because it's very easy. It also makes it very easy to record results from calls. The initial setup was pretty simple. **What do you dislike about Vanillasoft?** A lot of times, I simply have trouble logging in or the voicemail will stop working **What problems is Vanillasoft solving and how is that benefiting you?** VanillaSoft makes it easy to make calls, send messages, and record results from calls. I like the easy voicemail feature. **Official Response from James Bishop:** > Hi Mohammed - thanks for wringing a review, I appreciate you taking the time! We're happy to hear that lots of your engagement needs like calling messaging and voicemail drops are easy. Awesome! I imagine you must have already, but just in case, have you talked to our support team about the voicemail issues? ### 7. Good Callback Features, But Needs Improved Information Saving **Rating:** 3.5/5.0 stars **Reviewed by:** Heather M. **Reviewed Date:** January 22, 2026 **What do you like best about Vanillasoft?** I like the callback features where you can post what your clients have said and save it in the notes. I think VanillaSoft is better at connecting to my Google Calendar and saving information. **What do you dislike about Vanillasoft?** I don't like the fact that it doesn't allow me to save certain information for my clients. It will skip to the next client. It doesn't allow me to disposition very well the calls that I have made. And when I go to collect to push on maybe they don't want me to call them back, it won't save that information. **What problems is Vanillasoft solving and how is that benefiting you?** VanillaSoft solves the back and forth of trying to find client information. It's better at connecting to my Google Calendar and saving information. **Official Response from James Bishop:** > Hi Heather - thanks for the review! Sorry to hear that the disposition isn't quite right for you - have you checked in with our support team to make sure that your settings are correct? They would be happy to take a look for you! ### 8. It's a very effective and nice way to make calls without having to share too much information. **Rating:** 5.0/5.0 stars **Reviewed by:** Baleigh M. | student assistant/ soon to be student lead, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Vanillasoft?** I like that I have more hands on knowledge and get to use more tools. **What do you dislike about Vanillasoft?** It can be all over the place sometimes so you don't know what your looking at. **What problems is Vanillasoft solving and how is that benefiting you?** It gives us the chance to call individuals on a private line to chat with them that leads back to a main line which receives all the calls. **Official Response from James Bishop:** > Thanks for the review! ### 9. Easy to Use, Customizable Calling with Great Contact Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn M. | Alumni caller, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Vanillasoft?** It’s easy to use and pretty good to make calls it gives a lot of information on the people we call and let’s everything be customized **What do you dislike about Vanillasoft?** It was down a lot and has a lot of outages **What problems is Vanillasoft solving and how is that benefiting you?** It’s allowing us to make calls easier **Official Response from James Bishop:** > Hi Shawn - thanks for writing a review, I appreciate you taking the time! I hope that having the easy to see information on who you are calling makes it easier. Right you are about the outages, this spring had some frustrating times for both Vanillasoft and our users. We have migrated to a new, more stable VoIP platform, so those issues are resolved now. ### 10. User-Friendly CRM with Strong Lead Management **Rating:** 5.0/5.0 stars **Reviewed by:** Pamela M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Vanillasoft?** I really like that VanillaSoft is very easy to use. It's straightforward and simple, which makes my job a lot easier. Also, the initial setup was incredibly easy, I'd rate it a 10 out of 10. **What do you dislike about Vanillasoft?** I would say the dashboard. Having more assistance with the amount of calls that you have on a daily basis and the names of the leads. **What problems is Vanillasoft solving and how is that benefiting you?** VanillaSoft calls my leads daily, enabling communication and helping me solve their problems. **Official Response from James Bishop:** > Hi Pamela - thank you so much for your kind words! Making it easier to get through your calls day to day is what we are trying to help with. Contact more leads, less busy-work, right? Interesting about the amount of calls and the names of leads that could be better - a lot of that is admin-controlled. Give our support team a call just to be sure as they can see things in your account set-up. ### 11. Efficient Telemarketing with Minor Glitches **Rating:** 4.0/5.0 stars **Reviewed by:** Bella L. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Vanillasoft?** I like how VanillaSoft makes dialing people so much easier with its automatic dialing feature. I also appreciate having ready-to-go email templates, which are quite handy. Moreover, the initial setup of VanillaSoft was super easy. **What do you dislike about Vanillasoft?** Some of the glitches that have been happening more recently, like the result codes disappearing. **What problems is Vanillasoft solving and how is that benefiting you?** I use VanillaSoft for telemarketing, and it makes dialing people much easier with automatic dialing. I also like having ready-to-go email templates. **Official Response from James Bishop:** > Hi Bella - thanks for the review, I appreciate you taking the time to write it. I'm happy to hear that we make dialing easier for you! ### 12. User-Friendly Platform That’s Easy for Students to Navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan M. | Senior Digital Engagement Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Vanillasoft?** The user friendly interface of the platform, allowing students to easily navigate certain aspects **What do you dislike about Vanillasoft?** Too many steps to upload data and the queries are hard to process **What problems is Vanillasoft solving and how is that benefiting you?** They have a staff support team to help out **Official Response from James Bishop:** > Hi Ryan - thanks for taking the time to write a review! Helping students navigate Vanillasoft, which hopefully gets them dialing and engaging faster, is one of the things we are pretty proud to be able to help. Sorry to hear that data upload is tricky - but I do hear you on queries being hard to process. I have been running DB work myself for the better part of 25 years now and its almost never "easy". Our support and success teams are available to help navigate reporting - I am sure you know, but just a reminder! ### 13. Effortless Cold Calling with Intuitive Navigation **Rating:** 5.0/5.0 stars **Reviewed by:** Leah N. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Vanillasoft?** I love how easy VanillaSoft is to navigate, I feel like I can flow through it as I am making my calls with ease. Everything is clearly on display, and it is so easy to get from place to place with a simple click. The initial setup was super easy as well. **What do you dislike about Vanillasoft?** N/A **What problems is Vanillasoft solving and how is that benefiting you?** VanillaSoft provides me prospect details before calls and is easy to navigate, making my cold calling process smooth and efficient. **Official Response from James Bishop:** > Hi Leah, thank you so much for taking a moment to write a review for us. I am glad to hear that you found Vanillasoft easy to set up and to navigate. I'll share that we have some caller-screen UX updates coming that look really good and should make it even better for you! ### 14. Effective Call Management with Minor Glitches **Rating:** 4.0/5.0 stars **Reviewed by:** phoebe g. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Vanillasoft?** I like how you can see all of the contact information on file, and it's very easy and accessible to use. It wasn't hard to navigate, and it makes VanillaSoft valuable to me because not many other software companies provide that easy accessible feature. It really stands out to me. **What do you dislike about Vanillasoft?** Sometimes I experience technical difficulties where my calls don't go through. **What problems is Vanillasoft solving and how is that benefiting you?** VanillaSoft solves making calls across Canada, helping with distance and range. **Official Response from James Bishop:** > Hi Phoebe - thanks for the review! Really glad to hear that you find us easy to use. Thanks for the feedback about links loading - if you have not, do get in touch with our support team so that they can push the problem up to our product team, we always want to hear from users on how things are going! ### 15. Quick and User-Friendly for Task Management **Rating:** 5.0/5.0 stars **Reviewed by:** Ray H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Vanillasoft?** I find VanillaSoft great because it keeps everything in order and is very easy to use. Managing and keeping track, especially the callbacks, is easy. I like the quickness and how self-explanatory it is. Setting it up only took 3-5 minutes, which was really convenient. **What do you dislike about Vanillasoft?** I like everything about it! **What problems is Vanillasoft solving and how is that benefiting you?** VanillaSoft keeps everything in order and is easy to use. It helps manage everything efficiently and keep track, especially the callbacks. **Official Response from James Bishop:** > Hi Ray - thank you for your kind review and for taking the time. I am so glad to hear that we are helping you keep tack of callbacks and all of your other contacts to reach out to. That sort of workflow is exactly what we are trying to help with! Happy to hear that its landing well for you! ### 16. Next-Level Calling Line Queues and Filters **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Vanillasoft?** The calling line queue features and filters are truly next level. **What do you dislike about Vanillasoft?** It feels a bit outdated and could really use a refresh to bring it up to date. **What problems is Vanillasoft solving and how is that benefiting you?** The calling queue was the biggest problem this solved for me. **Official Response from James Bishop:** > Good morning and thanks for the review - the Queue IS awesome! And yes, a bit outdated - updates are almost ready for that - stand by! ### 17. Highly Customizable—Easy to Make It Fit Our Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Vanillasoft?** I love how customizable it is. We've really be able to make it what we need it to be! **What do you dislike about Vanillasoft?** That's it's so customizable! It can be hard to decide what to include and what not to. It's a good and a bad thing when setting it up. **What problems is Vanillasoft solving and how is that benefiting you?** It has made it possible for us to move through a high number of prospects and develop a very successful Leadership Annual Giving team. **Official Response from James Bishop:** > Hi - thanks for your review! I get you - the customization is pretty powerful. You probably had some help from our Success/Support team in set-up, but don't forget that they are there later too, to help out with customizing, re-thinking of your caller screen as your needs change and your organization evolves. Give them a shout if you ever need some help figuring out what to include or not to, or how to do customizations you might not have thought of! ### 18. Makes Calling Much More Convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Obi A. | Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Vanillasoft?** I like the fact that it makes calling much more convenient for me **What do you dislike about Vanillasoft?** The interface of the home page could be more detailed **What problems is Vanillasoft solving and how is that benefiting you?** It is helping me by making calling clients much easier **Official Response from James Bishop:** > Hi Obi - thank you for taking the time to do a review for us! Glad to hear that you find Vanillasoft helpful with your calling. I hear you on the Interface on the home screen. The product team and developers have been working on that. I have seen some previews and they look really good . ### 19. Easy to Navigate, but Occasional Lag When Entering Codes **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2026 **What do you like best about Vanillasoft?** Vanillasoft is easy to navigate, and it didn’t take me long to find my way around the website. **What do you dislike about Vanillasoft?** It sometimes lags whenever I enter a code. **What problems is Vanillasoft solving and how is that benefiting you?** VanillaSoft helps bridge the gap between the prospect and the situation. ### 20. Simple to Use and Works Great Most of the Time **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew B. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Vanillasoft?** It’s simple to use and works great about 80% of the time. **What do you dislike about Vanillasoft?** Can not work and drops calls. Also lags sometimes. **What problems is Vanillasoft solving and how is that benefiting you?** make phone calls really easily and not have to search for my own leads. ### 21. Effective, Hassle-Free Tool for Clear Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Tate R. | Insurance agent, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Vanillasoft?** It’s effective with little issue and allows for clear communication. **What do you dislike about Vanillasoft?** The waiting periods between dials. I don’t like how it puts a time line on calls. **What problems is Vanillasoft solving and how is that benefiting you?** It helps to establish contact with prospective clients ### 22. Easy Lead Calling with Notes in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Vanillasoft?** The ease of calling through the leads I purchase and see notes all in the same place. **What do you dislike about Vanillasoft?** Sometimes there are connection issues that cause calls to not establish **What problems is Vanillasoft solving and how is that benefiting you?** It houses my leads and allows for easy dispositioning **Official Response from James Bishop:** > Hi and thanks for the review - making sure that your valuable leads all get the right attention is what we aim for! ### 23. Easy to Use Dialer That Keeps Outreach Organized and Productive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Vanillasoft?** easy to use and keeps daily outreach organized and efficient. The dialer and lead flow help maximize productivity, reduce wasted time, and ensure consistent follow-up. It works well for high-volume calling and makes managing prospects straightforward. **What do you dislike about Vanillasoft?** Some features could be more customizable, and there is a learning curve at first. Occasional lag or minor technical issues can occur, but overall they do not significantly impact daily use. **What problems is Vanillasoft solving and how is that benefiting you?** Vanillasoft helps solve the problem of inconsistent follow-up and inefficient outbound outreach. It keeps leads organized, automates call flow, and ensures reps stay on task with daily priorities. This results in higher productivity, better contact rates, and more consistent engagement without manual tracking. **Official Response from James Bishop:** > Hi there - thanks for your review! We are so glad to hear that you are finding Vanillasoft helpful for your outreach and dialing. Less wasted time and consistent follow-up is what we are doing our best to help with! ### 24. Seamless Calling Experience, but Login Glitches Persist **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Philanthropy | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2026 **What do you like best about Vanillasoft?** Seamless transition to calling app and website **What do you dislike about Vanillasoft?** The login always glitches, takes a long time to boot up at the start of the shift **What problems is Vanillasoft solving and how is that benefiting you?** I’m not a business owner ### 25. User-Friendly with Key Improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Vanillasoft?** I like how VanillaSoft is simple and very user-friendly. It helps me move things along from one task to the next and the updates have been really helpful. The notes feature is important for keeping track of our call cadence or if someone has to cover for us in our position. Plus, the initial setup was easy for my team. **What do you dislike about Vanillasoft?** The calendar is a little difficult to use, and also making certain calls a priority is an issue. I'd like to see more mobile options added. **What problems is Vanillasoft solving and how is that benefiting you?** I use VanillaSoft for sales with clients and organizing leads, which helps move things smoothly and keeps everything updated. **Official Response from James Bishop:** > Thanks so much for your review! Really glad to hear that you find Vanillasoft helps keeping you moving you along, so you can be efficient and effective. Good call out on the calendar - our support team would love to hear about what the specific problems are so we can push your feedback up to the product team. I know some updates are coming, but good to hear from our users! ### 26. Simple for Non-Technical Users with Strong CRM Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Vanillasoft?** Simple to use for our non technical users, good integrations with CRM **What do you dislike about Vanillasoft?** Not a product specific issue, sometimes voip gets marked as spam by cell providers **What problems is Vanillasoft solving and how is that benefiting you?** Helping our university reach alumni and staff for fundraising ### 27. Fast Auto-Dialing, But Quick Result Codes Need More Customization **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Vanillasoft?** Auto dialing is a good thing because it makes dialing fast **What do you dislike about Vanillasoft?** That we cannot customize our own quick result codes **What problems is Vanillasoft solving and how is that benefiting you?** I haven't seen them any problem that I had with them ### 28. All the Info in One Place, But the Experience Feels Clunky and Outdated **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Vanillasoft?** having all the info in one place is nice **What do you dislike about Vanillasoft?** it feels clunky and outdated, lags behind a lot **What problems is Vanillasoft solving and how is that benefiting you?** helps keep me from having to use a phone book to contact prospects ### 29. Connects Us with More Clients **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan A. | sales agent, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Vanillasoft?** The Platform get me in touch with more clients **What do you dislike about Vanillasoft?** Sometimes we get dead air on some of the phone calls... **What problems is Vanillasoft solving and how is that benefiting you?** It limits the downtime on the phone and speeds up the sales process ### 30. Intuitive and Makes Communication Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Farsen B. | Employee contractor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Vanillasoft?** Like how it’s very intuitive and gives me a easy way to communicate **What do you dislike about Vanillasoft?** Could be better at having a better UI, that’s it **What problems is Vanillasoft solving and how is that benefiting you?** It solves communication barriers **Official Response from James Bishop:** > Hi Farsen - I appreciate you taking the time to write a review for us! I hear yo on the UI - its a bit...dated. I can tell you though that there is an update coming that looks really great, based on the previews I have seen recently. Stay tuned! Glad to hear that Vanillasoft is making your communication outreach easy! ### 31. Excellent Customer Service and CRM for Tracking Dials and Clients **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about Vanillasoft?** customer service and CRM keeping track of dials and clients **What do you dislike about Vanillasoft?** wish had banking option for payment or had AI **What problems is Vanillasoft solving and how is that benefiting you?** customer tracking and dialing so my phone number doesnt get spammed ### 32. Great Callback Update Visibility, with Room to Improve **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Vanillasoft?** I really like that they give us the option to receive updates on every callback across all clients. **What do you dislike about Vanillasoft?** I don't like that sometimes my messages say they go through and once i pass the lead and go back to it, it disappears. **What problems is Vanillasoft solving and how is that benefiting you?** vanilla helped fix call failing and that helped me get in contact with a lot of missed clients. **Official Response from James Bishop:** > Hi there - thanks for taking the time to write us a review! ### 33. Effortlessly Keeps Everything in Order, Perfect Dialer, 10/10 Recommendation **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer C. | CSR, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Vanillasoft?** I love that VanillaSoft keeps everything in order, which is crucial for my job. I appreciate how it ensures that calls come through correctly and that records are well-maintained. The dialer works perfectly, making my work more efficient. I find the callback section to be really useful and that’s something I genuinely appreciate. VanillaSoft makes my work life more orderly and reliable. **What do you dislike about Vanillasoft?** I feel there could be improvements in the messaging features of VanillaSoft. It seems I would prefer to have additional functionalities in this area to enhance communication. **What problems is Vanillasoft solving and how is that benefiting you?** I find VanillaSoft keeps everything in order, ensuring that calls are answered correctly and the dialer works perfectly. **Official Response from James Bishop:** > Hi Jennifer - thanks for your glowing review! I can't believe I missed this back in the fall. Happy to hear that we are helping out with your day to day and makes things more efficient for you. Point taken on messaging features - both email and SMS - enhancements are on the way, stay tuned! ### 34. Great Integration, but Evening Support Needs Improvement **Rating:** 1.5/5.0 stars **Reviewed by:** Jay G. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Vanillasoft?** The integration with our institution and systems. **What do you dislike about Vanillasoft?** The lack of support during the evenings and response times. **What problems is Vanillasoft solving and how is that benefiting you?** Bridging the gap between us and our donors. ### 35. Efficient Dialer with Minor Outage Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Danny T. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Vanillasoft?** I like VanillaSoft because it's easy to use, which makes my work simpler. The dialer feature specifically stands out to me as it makes making calls quick and easy, enhancing my efficiency. **What do you dislike about Vanillasoft?** I dislike the random outages with VanillaSoft. Sometimes the dialer just goes down, which is frustrating. **What problems is Vanillasoft solving and how is that benefiting you?** I use VanillaSoft's dialer for quick and easy calls, making communication efficient and straightforward. **Official Response from James Bishop:** > Hi Danny - thanks for your review, I appreciate you taking the time. Yes - we had some outages earlier this spring that were frustrating for everyone, to say the least. We have since migrated to a new, upgraded platform which have resolved those issues - but they were unfortunate for sure. I am happy to hear that the dialer especially is making your work simpler - we are happy to hear it! ### 36. Effortless Calling, Seamless Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Carly M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Vanillasoft?** I really like how easy the call process is with VanillaSoft. It makes connecting with our callers straightforward and efficient. I also enjoy flipping through the screens, which helps streamline our interactions. Additionally, the initial setup of VanillaSoft was very easy, which was a significant plus. **What do you dislike about Vanillasoft?** None **What problems is Vanillasoft solving and how is that benefiting you?** I find VanillaSoft connects me easily with our callers and makes the call process effortless. **Official Response from James Bishop:** > Hi Carly - thanks so much for your review - "Solves All Problems" is the sort of headline that makes our hearts sing! ### 37. Effortless Prospect Access, Simplified UI **Rating:** 4.5/5.0 stars **Reviewed by:** Faris M. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Vanillasoft?** I like that VanillaSoft is easy to use, which makes my workflow smoother. One of the features I use the most is the ability to access email within the script responses, which simplifies communication for me. **What do you dislike about Vanillasoft?** Maybe the UI user interface design. It should just match what is currently being offered. **What problems is Vanillasoft solving and how is that benefiting you?** VanillaSoft provides easy access to prospect's email, phone number, and address. **Official Response from James Bishop:** > Hi Faris - I SO HEAR you about the interface - good news is, updates are coming, and a few exciting things about the UI to go with an update. Stay tuned - our product marketing team has been inviting customers to preview webinars as releases come up, so watch your inbox. Glad to hear that we are making your workflow smoother! ### 38. Calendar Scheduling, Note-Taking, and Calling Frequency Made Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2026 **What do you like best about Vanillasoft?** calendar scheduling // note taking tab // calling frequency **What do you dislike about Vanillasoft?** i dont enjoy inconsistency of the 24 hour 3 call limit. **What problems is Vanillasoft solving and how is that benefiting you?** helps me reach hundreds of people in a day ### 39. Great Variety of Options, but the Interface Feels Dated **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Vanillasoft?** The wide variety of options and processes. **What do you dislike about Vanillasoft?** The old look when creating the acord and how some buttons look like text. **What problems is Vanillasoft solving and how is that benefiting you?** file keeping / organization ### 40. Effective Lead Management with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Julia P. | Beauty and Wellness Professional, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Vanillasoft?** I like that VanillaSoft has all the contact information I need and allows me to call and email leads. This feature is really convenient for managing my connections effectively. **What do you dislike about Vanillasoft?** I can't see when they open their email anymore. **What problems is Vanillasoft solving and how is that benefiting you?** I use VanillaSoft for getting leads and it helps with dialing. It has their info and I can call and email them. **Official Response from James Bishop:** > His Julia - thanks for the review (and the second review at that!) Being effective at managing leads is what we are aiming for - more time having conversations, less time doing busy work. Interesting call-out on email opens. Thats a curious gap that I have not come across - drop our support team a note if you have a minute, they are the front line for feedback like this and always want to hear about how we can make things better. ### 41. Easy, Accessible Tool That Makes Client Communication Efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Vanillasoft?** It’s very easy to use, simple to understand, and readily accessible whenever I need it. Allowed me to communicate with clients with efficiency. **What do you dislike about Vanillasoft?** It can feel a bit overwhelming at first; however, once you get familiar with it, it becomes very easy to use. **What problems is Vanillasoft solving and how is that benefiting you?** It allows me to communicate with clients in a way that’s easier for them and for me. ### 42. Easy to Use, Great Support, and Versatile Capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about Vanillasoft?** I like the ease of use, the support and various capabilities. **What do you dislike about Vanillasoft?** Sometimes there are glitches, espesially the softphone. **What problems is Vanillasoft solving and how is that benefiting you?** Its the backbone of my company business model. ### 43. Has potential but support is non existant **Rating:** 1.0/5.0 stars **Reviewed by:** cliff h. | Senior Sales associate, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Vanillasoft?** The CRM for managing leads is fantastic. I love how easy it is to navigate . Once set up properly the leads simply pop up in order and i can dial, email or text with ease. Setting follow ups easy . Easily 8 out of 10 for CRM side **What do you dislike about Vanillasoft?** The VS connect (dialer) has potential i suppose but the support team has no clue what they are doing. I have worked with many diffent dialers and softwares and this is by far the worst support experienced to date. . The team is responsive and gets back to me but they can never seem to resolve the simplest of problems. THey close tickets without proper follow up or actual testing to see if issue has been resolved resulting in me having to open the same ticket over and over for exact same problem . Currently if a use is alone in the queue on any given day and a call comes in , it will ring twice only. If agent misses call it will not loop back to the agent. The call goes into limbo and the caller will just hear ringing for an eternity with no voicemail options . How horrible is this for the potential customer (this is a sales line) . .This experience has cost me months of frustration and piles of sales commissions. **What problems is Vanillasoft solving and how is that benefiting you?** Great for lead management but the dialer software support does not function ### 44. Solid, User-Friendly with Room for Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Preston Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Vanillasoft?** I use VanillaSoft for my job and it works so well. I love VanillaSoft. The software helps us with data saving, which is crucial for maintaining our alumni base and allowing us to call them properly. The initial setup of VanillaSoft was easy. **What do you dislike about Vanillasoft?** I want a chat platform so admin can message non admin. **What problems is Vanillasoft solving and how is that benefiting you?** n/a **Official Response from James Bishop:** > Hi Preston, thanks for your review, I appreciate you taking the time. First - the idea of an in-platform chat is interesting. I'll pass that along to the product team. If you have a moment and are feeling like it, give our support team a call to tell them in more detail what you would like to be able to do. They capture ideas for the product roadmap all the time and would be happy to hear from you. Otherwise - I'm so glad to hear that Vanillasoft is helping with maintain your alumni data. Feeding call outcomes, or email opens/clicks/updated contact information or any of those things back into the database to help future calls is something we are most proud about for sure. ### 45. Seamless, Quick Vsoft Support **Rating:** 4.0/5.0 stars **Reviewed by:** Cameron R. | Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Vanillasoft?** Vsoft support is very seamless and quick **What do you dislike about Vanillasoft?** The aesthetic of it doesn’t look the best **What problems is Vanillasoft solving and how is that benefiting you?** Storing data and to quickly dial through them **Official Response from James Bishop:** > Hi Cameron - thanks for the review - and I totally agree that our support team is awesome! ### 46. Effortless Usage and Integration Streamlines Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Justine C. **Reviewed Date:** October 28, 2025 **What do you like best about Vanillasoft?** I find VanillaSoft incredibly easy to use, which significantly enhances my workflow. The integration of leads into the system is seamless, making my work more efficient and streamlined. I particularly appreciate the dispositions feature, as it adds valuable functionality to my daily tasks. Moreover, VanillaSoft's overall streamlined nature greatly benefits my work, making everything smoother and more manageable. The calendar feature stands out as a beneficial aspect, aiding in my work organization. Having transitioned back to VanillaSoft after using another less satisfactory service, I have a renewed appreciation for its quality. The setup process was made simple and straightforward by my job, further demonstrating VanillaSoft's user-friendly nature. **What do you dislike about Vanillasoft?** I dislike the ten-second rule in between dispositioning leads. **What problems is Vanillasoft solving and how is that benefiting you?** I find VanillaSoft easy to use with well-integrated leads and a streamlined process, enhancing my contact with health insurance leads. ### 47. Easy to Use with an Intuitive, Well-Organized Layout **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Vanillasoft?** Very easy to use and intuitive layout. Most things are where you think they would be and its easy to navigate. **What do you dislike about Vanillasoft?** We are still dealing with tech issues from the last update. Tech support is hit or miss on resolving issues quickly **What problems is Vanillasoft solving and how is that benefiting you?** Keeps our CRM in order and allowing us to monitor callers **Official Response from James Bishop:** > Hi there - thanks for your review! Yes - the outages and migrations we worked through this spring have been frustrating to say the least. I'm glad that you are finding us easy to use and helps with call monitoring and good data in your CRM! ### 48. Make managing your leads a breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah C. | Executive Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Vanillasoft?** VanillaSoft is easily compatible with all of the marketplaces I use for leadgen. When my leads turn on in an exterior platform that are routed with ease to Vanillasoft and all information is stored for my clients. The platform is easy to track on outreach, results of call, notes on the contact, and keeps everything streamlined for future use. The calendar feature for callbacks helps keep myself as well as agents who I have had as runners organized of when they have soft touchpoints with clients to check in. **What do you dislike about Vanillasoft?** The routing and wait times on the system give a feeling of clunkiness and a bit of an outdated feeling. Lack of customer support on the weekend when agents are working around the clock can be challenging when you need an answer to a question with immediacy. **What problems is Vanillasoft solving and how is that benefiting you?** Tracking leads, consistent touch points with leads with them being routed within a given schedule to ensure that they are reached out to increases likelihood of sales. Organization is everything in sales. ### 49. Efficient, Fast-Paced Sales Tool with One Small Scheduling Quirk Ask ChatGPT **Rating:** 4.0/5.0 stars **Reviewed by:** McGarrity H. | Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Vanillasoft?** VanillaSoft is a powerful platform for high-volume outbound sales. I find it easy it is to stay organized with lead routing, scripts, call tracking, and follow-ups all in one place. The interface is fast and efficient, and I can knock out hundreds of dials a day without getting bogged down. It keeps me moving, and that's critical in my line of work. **What do you dislike about Vanillasoft?** The only real frustration I have is with the follow-up scheduling flexibility. If I set an appointment and the prospect doesn’t answer, I can’t just shift them into a "try again in a few hours" bucket easily. I have to reschedule every follow-up attempt manually, which slows me down a bit. It would be great to have more dynamic control over no-shows or quick reschedules. **What problems is Vanillasoft solving and how is that benefiting you?** It helps me manage a massive volume of outreach without losing track of leads. It solves the problem of follow-up fatigue by keeping my next step clear and automated. When I'm having to make multiple calls per minute, it keeps me focused and moving. That means more conversations, less admin, and higher close rates. ### 50. Easy Setup, Efficient Alumni Access **Rating:** 5.0/5.0 stars **Reviewed by:** Angela C. **Reviewed Date:** January 21, 2026 **What do you like best about Vanillasoft?** I use VanillaSoft and find it incredibly easy to use and access, which is great for my job. The comments section is really helpful as it allows us to write notes and detail what our alumni say during phone calls. Plus, the initial setup of VanillaSoft was very easy and smooth. **What do you dislike about Vanillasoft?** A lot of times the phone calls say failed to establish a call. **What problems is Vanillasoft solving and how is that benefiting you?** VanillaSoft is an efficient way for me to access alumni at work. It's easy to use, allowing me to take detailed call notes with its comments section. **Official Response from James Bishop:** > Hi Angela - thanks for taking the time for your review, we really appreciate it! It sounds like we are helping you be more effective and efficient, as being easy to use should do! Sorry to hear about the calls not establishing correctly. Drop a line to our support team - they always want to hear whats going on and how they can help. ## Vanillasoft Discussions - [Is there any way for vanilla soft to set up automatic emailing campaigns?](https://www.g2.com/discussions/is-there-any-way-for-vanilla-soft-to-set-up-automatic-emailing-campaigns) - 3 comments, 2 upvotes - [What is the best way to avoid double clicking to confirm call each time I click a contact and make an outbound call?](https://www.g2.com/discussions/24578-what-is-the-best-way-to-avoid-double-clicking-to-confirm-call-each-time-i-click-a-contact-and-make-an-outbound-call) - 2 comments, 1 upvote - [How can we optain more data based off sales calls?](https://www.g2.com/discussions/24537-how-can-we-optain-more-data-based-off-sales-calls) - 1 comment, 1 upvote - [What size company would this most be ideal for?](https://www.g2.com/discussions/24409-what-size-company-would-this-most-be-ideal-for) - 1 comment, 1 upvote - [How scalable and reliable is VanillaSoft?](https://www.g2.com/discussions/reliability-5d0ec12b-58a1-4699-933c-b4be2f41141d) - 2 comments, 1 upvote - [View Vanillasoft pricing details and edition comparison](https://www.g2.com/products/vanillasoft/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-05+18%3A31%3A23+-0500&secure%5Bsession_id%5D=79a02b78-0364-4337-a0f7-8e5de60a1194&secure%5Btoken%5D=23d5d50ca47c3d9d7e565cf3cfad1a1549c8521ea97ddbc7c3660ee0e278ba2a&format=llm_user) ## Vanillasoft Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Argos](https://www.g2.com/products/smooth-code-argos/reviews) - [Blackbaud Raiser's Edge NXT](https://www.g2.com/products/blackbaud-raiser-s-edge-nxt/reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - [Ellucian CRM Advancement](https://www.g2.com/products/ellucian-crm-advancement/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Millennium](https://www.g2.com/products/abila-millennium/reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) - [Ringy (formerly iSales)](https://www.g2.com/products/ringy-formerly-isales/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Softphone.Pro](https://www.g2.com/products/softphone-pro/reviews) - [Tessitura](https://www.g2.com/products/tessitura/reviews) - [Textdrip.com](https://www.g2.com/products/textdrip-com/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Vanillasoft Features **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Discovery** - Lead Management - Scoring/Ranking - Lead Context **Contacts** - Personalization - Information Locater - Record Prospect Data **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Management** - Conversion Viability - Workflow **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Generative AI** - AI Text Generation **Platform** - Data Synchronization - Analysis **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Vanillasoft Alternatives - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,152 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - 4.3/5.0 (3,498 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,253 reviews)