Their SAM tool is helping us manage our hardware and software assets throughout their lifecycles, from deployment through retirement. The reporting and analytical features are especially useful, enabling us to be proactive in managing our capital assets. Review collected by and hosted on G2.com.
If and when you need USU technical support, USU needs to make some improvements to their technical support processes, so that it is more efficient, faster and is able to resolve technical issues on the first try. Review collected by and hosted on G2.com.
Hi there,
Thank you for taking the time to share your feedback on our SAM tool. We greatly appreciate your insights, as they help us continually enhance our solutions to better serve our users.
We're delighted to hear that you find our SAM tool efficient and user-friendly. Making a complex tool easy to learn and use has always been a priority for us, and we're thrilled that you've found our user interface intuitive.
We understand your concern regarding response times and customer support. Your feedback is valuable, and we are actively working to improve our support services to ensure a more responsive experience for our users.
It's fantastic to hear that our tool is helping you address the challenges of modern SAM. Simplifying compliance, license usage, and providing a centralized, up-to-date view of your software licensing and usage is exactly what we aim to achieve. Having all the necessary information in one place should indeed save you valuable time and resources.
We appreciate your partnership and look forward to continuing to support your SAM needs. If you have any further comments or suggestions, please feel free to reach out to us directly. Thank you for choosing USU.
Best regards,
Jillian Bamforth
Field Marketing Manager, North America
USU