G2

Brianna H.

Digital Marketing Specialist

Small-Business (50 or fewer emp.)

10/30/2019

"Simplifies the Q/A Process"

4.5/5

What do you like best about Usersnap?

Usersnap is a great tool for employees, clients, and users to leave feedback on website design elements, bugs, or even typos. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

We left Usersnap on a live website to see what comments users had about the design since they are the ones interacting with the site on a daily basis. Usersnap is a great way to do this, however, the way the interface is designed confused some people and they thought it was a contact form. Instead of leaving design feedback, we had users submit questions about the services provided by the website. Maybe changing the wording on the feedback tool could help this be more user-friendly.

Also, the cost can rise pretty quickly depending on how many sites you need to use it on. If you're using it solely for your organization it is a good deal for the price, but once you start using it for clients too make sure you can offset that cost to them. Review collected by and hosted on G2.com.

Recommendations to others considering Usersnap:

I would do the free trial first to test out how your organization likes the tool and how they find interacting with it to be. Review collected by and hosted on G2.com.

What problems is Usersnap solving and how is that benefiting you?

Speeding up the Q/A process, allowing people to leave feedback anonymously if they are too afraid to speak up about it, being able to fix errors as we go in a timely manner. Review collected by and hosted on G2.com.