WT

Wantuilson T.

Performance & Planning Specialist

Mid-Market (51-1000 emp.)

10/29/2024

"User Experience and Suggestions for Improvement"

4.5/5

What do you like best about UserGuiding?

I really appreciate the ability to set up guided access within the system, helping users perform specific tasks. This saves time and effort for the onboarding team. Review collected by and hosted on G2.com.

What do you dislike about UserGuiding?

In the banner configuration, there are several options related to how often it will be displayed, such as "Only Once," "Once a day," "Once in a session," etc. These options can make frequency settings feel somewhat limited. It would be better if we had the ability to customize this, for example, by specifying that we want to display the banner multiple times a day and the exact number of times it will be shown. Review collected by and hosted on G2.com.

What problems is UserGuiding solving and how is that benefiting you?

UserGuiding is solving the problem of onboarding new users by providing interactive guides and tutorials. This makes it easier for users to understand how to navigate the platform and utilize its features effectively. As a result, it reduces the time and effort needed from the onboarding team, leading to a smoother user experience and higher user satisfaction. This ultimately benefits our organization by improving user retention and reducing support queries. Review collected by and hosted on G2.com.

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See what 771 reviewers think of UserGuiding

4.7 out of 5 · Verified reviews from real users

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