G2

Verified User in Computer Software

Mid-Market (51-1000 emp.)

12/9/2025

"Effortless Client Communication and Ticket Tracking"

4.5/5

What do you like best about Unthread?

We communicate to our clients via Slack & Email. It creates a ticket of every conversation that helps to keep a track of all. Review collected by and hosted on G2.com.

What do you dislike about Unthread?

It does not have a proper customer centric dashboard to track and create reports. Need to click on few tabs to make it user friendly. Review collected by and hosted on G2.com.

What problems is Unthread solving and how is that benefiting you?

We are start-up. Currently we are communicating with the clients via Slack and Email. Unthread is integrated with Slack and Gmail. Every email or slack message creates a ticket and it gets assigned to my team via Round robin basis. We reply and change the status of the ticket as per the resolution. This is a big time help as my team does not have to go to slack or email to check the message. I can also keep a track of all the tickets in one place. I have not come across any tool that is capable of creating and managing tickets via Slack. Review collected by and hosted on G2.com.