G2

Ege A.

Co founder

Small-Business (50 or fewer emp.)

10/17/2024

"Unthread has been crucial for our operations as we scale"

4.5/5

What do you like best about Unthread?

When you're constantly interacting with enterprise customers, SLAs start to hold significant value. Unthread's AI often amazes me with how helpful it is in managing SLAs and sending reminder notifications. It generates action-based workflows and auto-resolves many tasks from our knowledge-base, allowing our team to focus on what’s important in the product roadmap. Review collected by and hosted on G2.com.

What do you dislike about Unthread?

Our community channel is in Discord so it’d be great to see a Discord integration in the future. Review collected by and hosted on G2.com.

What problems is Unthread solving and how is that benefiting you?

We receive many tickets from customers across Slack and email. Over time, it becomes challenging to prioritize and manage them all. Unthread makes sure that every ticket is visible on a single interface and handles repetitive questions through its AI bot (majority), allowing our team to focus on the tickets that require a human touch. Unthread ensures that we don't miss any tickets and that our SLAs don’t get stretched. Our CSAT score has been excellent ever since we started using Unthread. Review collected by and hosted on G2.com.