G2

Hemant D.

Compliance Manager

Mid-Market (51-1000 emp.)

4/11/2025

"Unit 21 - User Review"

5/5

What do you like best about Unit21?

The Unit21 team operates as a true extension of our compliance function. They bring deep technical expertise in rule tuning, threshold optimization, and AI Agent configuration—areas where most vendors provide limited support. Our collaboration on rules such as HIFCA, HIDTA, and internal transfer detection has led to measurable improvements in detection quality that we can confidently defend. The team is also highly responsive and consistently available when we need support. Review collected by and hosted on G2.com.

What do you dislike about Unit21?

Haven't experienced any setbacks from a user point of view. Review collected by and hosted on G2.com.

What problems is Unit21 solving and how is that benefiting you?

Before adopting Unit21, we struggled with effectively monitoring and isolating alerts. Our RFI queue, for example, wasn’t functioning as intended and failed to properly isolate alerts, leading to inefficiencies. Unit21 helped us resolve those issues by enabling us to reconfigure the RFI queue to function more like a case queue, significantly improving our workflow. Rule-building is another area where we’ve seen major benefits. In the past, creating effective, manageable business rules was a challenge. Unit21 has made that process much more intuitive, and their team has been instrumental in helping us refine our rules. While we’re still working on optimizing certain aspects—like enhancing the AI agent to generate more actionable insights—the system has already saved us time by automating parts of our workflow and reducing manual effort. It’s not perfect yet, but it’s definitely a step in the right direction. Review collected by and hosted on G2.com.