![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications")
AT

Verified User in Telecommunications

Enterprise (\> 1000 emp.)

8/11/2025

"Unily's Robust Platform Enhances Content Creation & Customization with Exceptional Customer Service"

5/5

What do you like best about Unily?

What truly sets Unily apart is its robust platform, which seamlessly allows us to create targeted permissions, ensuring that content reaches the appropriate audience. This capability is complemented by the platform's versatility in producing a wide variety of content, from engaging news articles to dynamic media and interactive pages, all tailored to meet our unique business requirements. Additionally, Unily's impressive selection of widgets offers us the flexibility to customize layouts, enhancing user engagement and functionality. With coverage in both the US and UK, we benefit from the ability to focus on upgrades and receive support across a wide window of time, ensuring smooth operations and minimal interruptions. To top it all off, the exceptional customer service provided by Unily ensures we always have the support and guidance needed to make the most of the platform and address any challenges with ease. Review collected by and hosted on G2.com.

What do you dislike about Unily?

While Unily offers many excellent features, one area where it falls short is in its reporting capabilities for the broadcast center. Unlike platforms such as Mailchimp and Constant Contact, Unily does not provide the ability to view detailed analytics regarding specific employees who have engaged with a communication. We understand that this limitation is largely attributed to Unily's UK base and adherence to GDPR regulations. However, this constraint makes it challenging for us to transition the majority of our internal communication emails away from other paid providers, as we require that level of detail to confirm the receipt of critical messages. Review collected by and hosted on G2.com.

What problems is Unily solving and how is that benefiting you?

Unily supports us in reaching a geographically diverse audience who work in office, remotely, and in the field to provide them with the news and resources they need. Review collected by and hosted on G2.com.

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Response from charlie.kennedy@unily.com Kennedy of Unily

[Editedit](https://www.g2.com/survey_responses/unily-review-11525394/official_response/edit)

Thank you so much for your review! We're very proud of our customer service and support functions, and we're glad that those teams, alongside the Unily platform, are helping you and your team to reach your goals. Thank you also for your feedback on the Broadcast Center analytics - this is an area that we're developing and I have shared this feedback with the relevant product leads. Thanks again.

Rating Updated (2/16/2026)
Current UserValidated ReviewerSource: Organic

See what 38 reviewers think of Unily

4.5 out of 5 · Verified reviews from real users

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