The integration with Zendesk is straightforward. The product is easy for agents to use. It increases the flexibility and responsiveness of our customer support as we can offer native language support quickly across 13 languages. Martim Mónica is an excellent Customer Success Manager. The Unbabel team are open to feedback and address any quality issues in a positive manner. I’m happy with the follow up on the account, the feedback and collaboration. I’m also happy with the updated dashboard which has made it much easier to monitor usage. Review collected by and hosted on G2.com.

There isn't much to dislike. You do need to spend time at the outset creating language glossaries (and going back and forth on some test translations). But future translations will reflect your brand and its terminology much better as a result. The administration dashboards have recently been updated. They are simple and clear however, some might require more segmentation of the data. If you use Unbabel with Zendesk and you need translations of dynamic content, there isn't currently a fully integrated approach. So you do have to translate documents via the portal and then manually place it where you need it within Zendesk. We knew this at the outset but it would be great if this functionality could be developed and offered in the future. Review collected by and hosted on G2.com.