--- title: Unbabel Reviews meta_title: 'Unbabel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 198 reviews by the users' company size, role or industry to find out how Unbabel works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 198 scale: '5' date_modified: '2026-07-13' parent_category: name: Localization url: https://www.g2.com/categories/localization --- # Unbabel Reviews **Vendor:** Unbabel **Category:** [Machine Translation Software](https://www.g2.com/categories/machine-translation) **Average Rating:** 4.6/5.0 **Total Reviews:** 198 ## About Unbabel Unbabel eliminates language barriers so that businesses can thrive across cultures and geographies. The company’s Language Operations platform blends advanced artificial intelligence with humans in the loop, for fast, efficient, high-quality translations that get smarter over time. Unbabel helps enterprises grow into new global markets and builds customer trust by creating more consistent, high-quality multilingual customer experiences across marketing and customer service. Unbabel easily plugs into the most popular CRMs and Chat platforms to seamlessly deliver translations within existing workflows across digital support channels like chat, email, or FAQs. All of this is managed through the Portal, where customers can control translation flows, monitor key metrics like speed or quality, and perform other tasks to operationalize the use of different languages across their business. Based in San Francisco, Calif., Unbabel works with leading customer support teams at brands such as Facebook, Microsoft, Booking.com, and Uber, to communicate effortlessly with customers around the world, no matter what language they speak. Our Language Operations Platform includes: - Augmented Machine Translation - Portal - Channel - Integrations - Editors ## Unbabel Pros & Cons **What users like:** - Users value the **high-quality and efficient translation** services of Unbabel, appreciating its user-friendly platform and global support. (7 reviews) - Users value the **exceptional multilingual support** from Unbabel, enabling seamless communication across languages globally. (6 reviews) - Users commend Unbabel for its **ease of use** , enabling fast and efficient translations with a user-friendly platform. (5 reviews) - Users appreciate the **fast and efficient translations** provided by Unbabel, making multilingual communication seamless and reliable. (5 reviews) - Users value the **high-quality and efficient translations** provided by Unbabel, appreciating its fast and reliable service. (4 reviews) - Users commend Unbabel for its **high-quality translations** and exceptional multilingual support throughout the process. (4 reviews) - Time Saving (4 reviews) - Users value the **translation efficiency** of Unbabel, enjoying seamless integration and significant time savings. (4 reviews) - Translation Memory (4 reviews) - Accuracy (3 reviews) **What users dislike:** - Users find Unbabel's pricing **a bit high for smaller businesses** , which can be a barrier to entry. (3 reviews) - Users express concerns about **translation issues** , noting that tweaks and delays can impact their overall experience. (3 reviews) - Users report **usability issues** with Unbabel, including slow turnaround times and the need for frequent manual adjustments. (3 reviews) - Users feel the **high subscription cost** of Unbabel could be prohibitive for smaller businesses trying to access its features. (2 reviews) - Users find Unbabel has a **slow performance** that can hinder efficiency, requiring additional human intervention. (2 reviews) - Users report concerns about **AI performance** , especially for complex translations that fall short of human quality. (1 reviews) - App Integration (1 reviews) - Complex Workflow (1 reviews) - Integration Issues (1 reviews) - Manual Labor (1 reviews) ## Unbabel Reviews ### 1. Why Unbabel Works **Rating:** 4.5/5.0 stars **Reviewed by:** Rogério C. | Senior Head of Workforce Optimization, Apparel & Fashion, Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2022 **What do you like best about Unbabel?** The setup process has been relatively easy and pretty much plug and play, apart from the linguistic resources, which do take a bit of effort on our part (as expected). The results have been really good with a significant decrease in backlog cases and no decrease in quality. **What do you dislike about Unbabel?** Quite frankly, there is not much to add here, from our experience. If we could get Unbabel services for a cheaper fee or get some more significant discounts as we add more languages would be a nice to have feature. **Recommendations to others considering Unbabel:** If you handle multiple languages and need flexibility and scalability without jeopardizing quality Unbabel is a clear frontrunner to help you in that path. **What problems is Unbabel solving and how is that benefiting you?** We are using Unbabel to scale and add flexibility to our Customer Service teams. With Unbabel we can more effectively distribute the workload throughout our teams, delivering more quality and service to our customers and reducing recurring flexible costs in the process. ### 2. Unbabel : Efficient and Reliable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in International Trade and Development | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Unbabel?** Unbabel is a fantastic tool for businesses looking to bridge language gaps. The mix of AI and human editors ensures accurate, natural translations, and it integrates seamlessly into workflows. It’s easy to implement, has responsive customer support, and is used daily in our operations. Multilingual communication has never been easier. **What do you dislike about Unbabel?** Unbabel is great, but it has room for improvement. Customizing translations for niche industries takes time, and real-time speed for live chats could be faster. Pricing might also be a bit high for smaller businesses. Still, it’s a solid tool overall! **What problems is Unbabel solving and how is that benefiting you?** nbabel tackles the struggle of communicating with customers in different languages. It allows us to provide support in multiple languages, which is crucial as we expand into new markets. This has made it so much easier for us to connect with our customers and address their needs quickly. I love how it frees us from the stress of translation, so we can focus on what really matters—building relationships and providing great service. Plus, our customers appreciate being able to communicate in their preferred language, which boosts their satisfaction and loyalty. ### 3. Very positive **Rating:** 5.0/5.0 stars **Reviewed by:** Oliwia R. | Vendor manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Unbabel?** - quick - overall good quality - easy to use - easy to train others about it **What do you dislike about Unbabel?** - sometimes it does not send in 1 min time frame and my team is not sure what to do. Sometimes they use other translator system or sometimes keep sending messages and then customer is getting more then 1 reply - have limitation so cannot replace human in 100% - they not always inform about issues with the system - they are supprise when I report it to them sometimes - cannot translat epictures which are included in messages form customers. Message is translated but if in the picture is important info in foreign language -agents do not understand it **What problems is Unbabel solving and how is that benefiting you?** we can have more EN agents to reply to customers form different countives without hiring native speakers internally. We benefited in 2 ares: - no need to hire natvie speakers - less cost ### 4. A Helpful Translation Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Zeynep S. | English teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Unbabel?** I like that Unbabel blends AI with human editing, so the translations are usually accurate and natural. It saves a lot of time compared to doing everything manually. **What do you dislike about Unbabel?** Sometimes, the translations still need tweaking, and response times can be a bit unpredictable. **What problems is Unbabel solving and how is that benefiting you?** Unbabel helps break language barriers by providing fast and accurate translations. ### 5. Practical and quick translation with Zendesk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Unbabel?** I can easily translate my article content within Zendesk.It saves me so much time ! The translated content is already imported with the Zendesk tool. It was easy to implement, to integrate and the support is quick and efficient. I use it on a weekly basis, and won't change for another tool. **What do you dislike about Unbabel?** I would love to receive a notification when the translation is done **What problems is Unbabel solving and how is that benefiting you?** The translation of our help center : we can assist more customers and we save so much time ### 6. I really like the quickness and reliability of G2 along with an excellent vocabulary! **Rating:** 5.0/5.0 stars **Reviewed by:** Marija . | Logistics Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Unbabel?** I love the idea of conversating with someone else in another language with an amazing vocabulary and anonymity that come with customer support. **What do you dislike about Unbabel?** Nothing, I didn't find anything I didn't like about it! There are a lot of great features! **What problems is Unbabel solving and how is that benefiting you?** I can ask for help unlike the other sites. ### 7. Unbabel in e-commerce **Rating:** 4.0/5.0 stars **Reviewed by:** André H. | Manager Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Unbabel?** Our agents can speak to all our customers through Unbabel. They understand what customers want and can generate an appropriate response. **What do you dislike about Unbabel?** Sometimes the processing seems to take longer, causing doubts as to whether the translation is being processed properly. In the end, however, these always do come through properly. **What problems is Unbabel solving and how is that benefiting you?** Unbabel helps our agents understand customer queries in their own language. From here, we can help customers with ‘foreign’ languages with the problems and issues. ### 8. Excellent translation service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Unbabel?** I particularly appreciate several aspects, but mainly fast and efficient translations I can rely on. As well as ease of use, since the platform is user friendly! **What do you dislike about Unbabel?** Maybe occasional AI inconsistencies? since some complex or nuanced texts may still require extra refinement. **What problems is Unbabel solving and how is that benefiting you?** The challenge of multilingual communication, unbabel breaks the language barrier and enables business to thrive and communicate with global customers effortlessly. ### 9. Promised much more than it delivered **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Unbabel?** To preface - I think Unbabel as a company and a product has the best of intentions, and would probably work well for a large majority of use cases. Its support translation tool (integrated into Zendesk ticketing) is second to none, and works almost flawlessly, delivering pretty solid translations quickly - our agents had no trouble adjusting to using it and incorporating it into our standard workflows. The concept of varying "pipelines" of translation quality, dependent on cost, it a good one also - and it is very clearly outlined as to how it works when you onboard. The customised portal that Unbabel offers is a reasonable manner of tracking workflow, although could be improved. On an implementation level, the team you are assigned is incredibly friendly and are (in most cases) very responsive and able to solve issues that arise along the way. Weekly syncs are useful and where they are not available to support, their own support team is there offering technical expertise promptly and effectively. **What do you dislike about Unbabel?** We were sold on the idea that Unbabel's full-PEMT pipeline (their highest quality AI-assisted option) would deliver near indistinguishable levels of quality from full human translation - this used in combination with their Zendesk Guide integration for our Help Centre. Our content was very technical, and unfortunately in use it turned out that their model was not capable of handling the complexity of the writing. Even though a significant amount of it went via human translators, the context as to our product, the terminology and things such as gendering (in German, for example) - were not able to be communicated and delivered effectively. In addition, their Zendesk Guide integration was poor and lacked a number of very simple features - such as bulk article selection & accurate translation statuses. Although there is so much focus on AI nowadays, there are simply some areas that AI cannot match a human for - and complex translation (even in better trained model languages such as French & German) is one of those aspects. **What problems is Unbabel solving and how is that benefiting you?** Unbabel was supposed to help both with our support team translations (on tickets) and simultaneously with our Help Centre (FAQ article) content translations. The former worked very well, the latter, not so well. We have eventually determined that we cannot proceed with Unbabel beyond the first year due to the latter issue. ### 10. Unbabel customer support team are responsible and supportive. **Rating:** 4.0/5.0 stars **Reviewed by:** Kok Cheong K. | Customer Service & Technical Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Unbabel?** I have great experience from the business discussion until the post support. The account managers , developers and customer support teams are resourceful and very responsibe towards my requests. I am very happy with the services and their professionalism. **What do you dislike about Unbabel?** There were a hiccups of delaying the translation experience that is affecting my real time customer support, perhaps the team could look into it and make improvements. **What problems is Unbabel solving and how is that benefiting you?** I could provide multi lingual support to my customer's inquiries without communication barriers. ## Unbabel Discussions - [What is Unbabel used for?](https://www.g2.com/discussions/what-is-unbabel-used-for) - [View Unbabel pricing details and edition comparison](https://www.g2.com/products/unbabel/reviews/unbabel-review-5280269?section=pricing&secure%5Bexpires_at%5D=2026-07-15+19%3A12%3A37+-0500&secure%5Bsession_id%5D=c8655207-6ecd-432c-b558-f01790ce6f3b&secure%5Btoken%5D=a208664658d9315206362b559a387ffc63a01e701f75e755d7b9f23d0d9287e9&format=llm_user) ## Unbabel Integrations - [Translate Me](https://www.g2.com/products/translate-me/reviews) ## Unbabel Features **Collaboration** - Term Management - Translation Tracking - Workflow Management **Translation Options** - Direct Text Translation - Document Translation - Batch Translation - Auto-Detect Language - Customer Service Focused - Machine + Human Translation **Client Tools** - Billing and Invoicing - Client Portal - Client Management - Resource Management **Translation Memory** - Custom Translation Memory - Built-in Translation Memory **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Automation** - Translation Memory - Quality Checks - Continuous Translation **Offering Type** - Browser Application - Pay-Per-Use **Translation Tools** - Computer-Assisted Translation - Glossary - User Permissions - Quality Assurance **Machine Translation** - Neural Machine Translation **Channel** - Security - Omnichannel - Privacy - Anonymity **Translation Options** - Collaborative Translation **Agentic AI - Machine Translation** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Translation Management** - Multi-step Planning - Decision Making ## Top Unbabel Alternatives - [Lokalise](https://www.g2.com/products/lokalise/reviews) - 4.7/5.0 (756 reviews) - [Google Translate](https://www.g2.com/products/google-translate/reviews) - 4.6/5.0 (562 reviews) - [Phrase](https://www.g2.com/products/phrase-phrase/reviews) - 4.5/5.0 (1,287 reviews)