Two things. First, their product is unique and their translation capabilities are unmatched in the market today. Second, I love how easy Unbabel is to work with, especially if there is an issue. They respond immediately and work until the issue is resolved. Having an ownership attitude may sound like table stakes, but that isn't the case for a lot of other vendors (i.e., they take multiple days to reply, they downgrade the issue or never fully solve it). Not true with Unbabel, they are a trusted partner. Review collected by and hosted on G2.com.

Unbabel once communicated unrealistic deadlines because they didn't have internal alignment. Once we stressed the importance of the third-party integration and they brought in experts, I was able to reset my launch timeline and have more visibility into when I could expect the launch. Otherwise, there is not much I dislike about Unbabel. Review collected by and hosted on G2.com.