![Fabien D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fabien D.") FD Fabien D. Global Player Support, Head of Project Management Office Small-Business (50 or fewer emp.) 8/19/2021 "Easy, seamless and flexible multilingual solution" 4/5 What do you like best about Unbabel? - Unbabel is easy to set up; their procurement and implementation teams made the onboarding easy, the integration to Zendesk was seamless and very fast. - We have developed a great relationship with their Customer Success managers, they're very open to our feedback and suggestions to improve their solutions. - The translation quality is excellent if you spend the time to create a proper glossary for the languages you need. All in all, Unbabel helped us manage our backlog more flexibly than we could before, especially during COVID-19 period, where we had to adjust our operations in a timely manner, and without compromising our CSAT or response time. Review collected by and hosted on G2.com. What do you dislike about Unbabel? Their new reporting dashboard lacks basic functionalities; for instance, we can't break down data per "Brand", so we're still using their old dashboard. We primarily use Unbabel for Asian languages, mostly Korean and Simplified/Traditional Chinese. These languages are challenging so you will need to dedicate time to create a glossary, assess the translation quality and provide the feedback to Unbabel. After doing so we saw an increase in the accuracy and quality overall. Review collected by and hosted on G2.com. What problems is Unbabel solving and how is that benefiting you? Hiring native speakers for Asian languages is expensive so Unbabel helps us in that regard. We also use Unbabel for smaller European languages where ticket volumes are small and we can't hire agents specifically for those, so Unbabel gives us this flexibility. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite See what 195 reviewers think of Unbabel 4.6 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/unbabel/reviews)