G2

FD

Fabien D.

Global Player Support, Head of Project Management Office

Small-Business (50 or fewer emp.)

8/19/2021

"Easy, seamless and flexible multilingual solution"

4/5

What do you like best about Unbabel?

- Unbabel is easy to set up; their procurement and implementation teams made the onboarding easy, the integration to Zendesk was seamless and very fast.

- We have developed a great relationship with their Customer Success managers, they're very open to our feedback and suggestions to improve their solutions.

- The translation quality is excellent if you spend the time to create a proper glossary for the languages you need.

All in all, Unbabel helped us manage our backlog more flexibly than we could before, especially during COVID-19 period, where we had to adjust our operations in a timely manner, and without compromising our CSAT or response time. Review collected by and hosted on G2.com.

What do you dislike about Unbabel?

Their new reporting dashboard lacks basic functionalities; for instance, we can't break down data per "Brand", so we're still using their old dashboard. We primarily use Unbabel for Asian languages, mostly Korean and Simplified/Traditional Chinese. These languages are challenging so you will need to dedicate time to create a glossary, assess the translation quality and provide the feedback to Unbabel. After doing so we saw an increase in the accuracy and quality overall. Review collected by and hosted on G2.com.