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Sam H.

Member Support Manager

Mid-Market (51-1000 emp.)

8/16/2021

"Easy, seamless and a quality service!"

5/5

What do you like best about Unbabel?

A seamless integration with Zendesk that "just works". Easy to install and get up and running, and then it's a set and forget from there when using the Zendesk plug-in which was also recently updated and looks amazing! The Unbabel team are fantastic to work with, always responsive and wanting to improve accuracy and personalisation with our brand and vocabulary/terminology. Review collected by and hosted on G2.com.

What do you dislike about Unbabel?

We don't really experience many issues with Unbabel at all. After some initial tweaking to our vocabulary glossary the accuracy is high and the speed is very fast. Review collected by and hosted on G2.com.

Unbabel Reviews & Product Details

Unbabel eliminates language barriers so that businesses can thrive across cultures and geographies. The company’s Language Operations platform blends advanced artificial intelligence with humans in the loop, for fast, efficient, high-quality translations that get smarter over time. Unbabel helps enterprises grow into new global markets and builds customer trust by creating more consistent, high-quality multilingual customer experiences across marketing and customer service. Unbabel easily plugs into the most popular CRMs and Chat platforms to seamlessly deliver translations within existing workflows across digital support channels like chat, email, or FAQs. All of this is managed through the Portal, where customers can control translation flows, monitor key metrics like speed or quality, and perform other tasks to operationalize the use of different languages across their business. Based in San Francisco, Calif., Unbabel works with leading customer support teams at brands such as Facebook, Microsoft, Booking.com, and Uber, to communicate effortlessly with customers around the world, no matter what language they speak. Our Language Operations Platform includes: - Augmented Machine Translation - Portal - Channel - Integrations - Editors

Product Website

Seller

Unbabel

Discussions

Unbabel Community

Languages Supported

Arabic, Bosnian, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Finnish, French, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Serbian, Swedish, Tamil, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Overview by

Chloe Andrews

Pricing

Pricing provided by Unbabel.

Pay As You Go

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Unbabel Integrations

(2)

Verified by Unbabel

Unbabel Media

Unbabel Demo - Unbabel Portal - Quality Reporting

Get AI quality scores on all translations going through Unbabel, and break down by channel, language and time. Powered by Unbabel's award-winning Quality Estimation, users get full transparency on translation performance.

Unbabel Demo - Unbabel Portal - Usage Reporting

Track usage and consumption over channels, language pairs and translation type in the Portal's visual interface

Select custom entities to localize according to your customers preferences, from dates, time, weight, currency, names and more. Keep entities consistent for each language pair and channel

Official Downloads

(4)

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State of Translations in Business Report

Global Trends in Marketing Localization 2023

Interactive Demo

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Rogério C.

Senior Head of Workforce Optimization

Apparel & Fashion

Enterprise (> 1000 emp.)

1/14/2022

"Why Unbabel Works"

4.5/5

What do you like best about Unbabel?

The setup process has been relatively easy and pretty much plug and play, apart from the linguistic resources, which do take a bit of effort on our part (as expected). The results have been really good with a significant decrease in backlog cases and no decrease in quality. Review collected by and hosted on G2.com.

What do you dislike about Unbabel?

Quite frankly, there is not much to add here, from our experience. If we could get Unbabel services for a cheaper fee or get some more significant discounts as we add more languages would be a nice to have feature. Review collected by and hosted on G2.com.

Recommendations to others considering Unbabel:

If you handle multiple languages and need flexibility and scalability without jeopardizing quality Unbabel is a clear frontrunner to help you in that path. Review collected by and hosted on G2.com.

What problems is Unbabel solving and how is that benefiting you?

We are using Unbabel to scale and add flexibility to our Customer Service teams. With Unbabel we can more effectively distribute the workload throughout our teams, delivering more quality and service to our customers and reducing recurring flexible costs in the process. Review collected by and hosted on G2.com.

Nelvitia P.

Digital Strategist

Education Management

Mid-Market (51-1000 emp.)

9/4/2025

"Unbabel; The Choice for Translation without Human Touch. Misses and Hits"

4.5/5

What do you like best about Unbabel?

Unbabel is a powerful approach that is combined with AI, where no human editors needed

The translation process is high quality and efficient

Unbabel has exceptional and multilingual support system that is accessible globally

The app is cost manageable, when compared with other translation services Review collected by and hosted on G2.com.

What do you dislike about Unbabel?

Unbabel has a slow turnaround, which demands human intervention

Technical support is needed when considering integration and deployment Review collected by and hosted on G2.com.

What problems is Unbabel solving and how is that benefiting you?

We get timely and accurate translation, which foster communication

We get brilliant and supportive translation from multiple languages

We use the app without deploying human capital, which creates dependability and confidence

The app connects human efforts with AI, ensuring cultural accuracy and speed Review collected by and hosted on G2.com.

Verified User in International Trade and Development

Enterprise (> 1000 emp.)

1/22/2025

"Unbabel : Efficient and Reliable"

4/5

What do you like best about Unbabel?

Unbabel is a fantastic tool for businesses looking to bridge language gaps. The mix of AI and human editors ensures accurate, natural translations, and it integrates seamlessly into workflows. It’s easy to implement, has responsive customer support, and is used daily in our operations. Multilingual communication has never been easier. Review collected by and hosted on G2.com.

What do you dislike about Unbabel?

Unbabel is great, but it has room for improvement. Customizing translations for niche industries takes time, and real-time speed for live chats could be faster. Pricing might also be a bit high for smaller businesses. Still, it’s a solid tool overall! Review collected by and hosted on G2.com.

What problems is Unbabel solving and how is that benefiting you?

nbabel tackles the struggle of communicating with customers in different languages. It allows us to provide support in multiple languages, which is crucial as we expand into new markets. This has made it so much easier for us to connect with our customers and address their needs quickly. I love how it frees us from the stress of translation, so we can focus on what really matters—building relationships and providing great service. Plus, our customers appreciate being able to communicate in their preferred language, which boosts their satisfaction and loyalty. Review collected by and hosted on G2.com.

Oliwia R.

Vendor manager

Enterprise (> 1000 emp.)

3/6/2023

"Very positive"

5/5

What do you like best about Unbabel?

- quick

- overall good quality

- easy to use

- easy to train others about it Review collected by and hosted on G2.com.

What do you dislike about Unbabel?

- sometimes it does not send in 1 min time frame and my team is not sure what to do. Sometimes they use other translator system or sometimes keep sending messages and then customer is getting more then 1 reply

- have limitation so cannot replace human in 100%

- they not always inform about issues with the system - they are supprise when I report it to them sometimes

- cannot translat epictures which are included in messages form customers. Message is translated but if in the picture is important info in foreign language -agents do not understand it Review collected by and hosted on G2.com.

Zeynep S.

English teacher

Small-Business (50 or fewer emp.)

1/30/2025

"A Helpful Translation Tool"

3.5/5

What do you like best about Unbabel?

I like that Unbabel blends AI with human editing, so the translations are usually accurate and natural. It saves a lot of time compared to doing everything manually. Review collected by and hosted on G2.com.

What do you dislike about Unbabel?

Sometimes, the translations still need tweaking, and response times can be a bit unpredictable. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

2/7/2025

"Practical and quick translation with Zendesk"

4/5

What do you like best about Unbabel?

I can easily translate my article content within Zendesk.It saves me so much time ! The translated content is already imported with the Zendesk tool.

It was easy to implement, to integrate and the support is quick and efficient.

I use it on a weekly basis, and won't change for another tool. Review collected by and hosted on G2.com.

What do you dislike about Unbabel?

I would love to receive a notification when the translation is done Review collected by and hosted on G2.com.

Marija .

Logistics Coordinator

Small-Business (50 or fewer emp.)

1/22/2025

"I really like the quickness and reliability of G2 along with an excellent vocabulary!"

5/5

What do you like best about Unbabel?

I love the idea of conversating with someone else in another language with an amazing vocabulary and anonymity that come with customer support. Review collected by and hosted on G2.com.

What do you dislike about Unbabel?

Nothing, I didn't find anything I didn't like about it! There are a lot of great features! Review collected by and hosted on G2.com.

André H.

Manager Customer Service

Mid-Market (51-1000 emp.)

8/22/2024

"Unbabel in e-commerce"

4/5

What do you like best about Unbabel?

Our agents can speak to all our customers through Unbabel. They understand what customers want and can generate an appropriate response. Review collected by and hosted on G2.com.

What do you dislike about Unbabel?

Sometimes the processing seems to take longer, causing doubts as to whether the translation is being processed properly. In the end, however, these always do come through properly. Review collected by and hosted on G2.com.

Verified User in Insurance

Small-Business (50 or fewer emp.)

1/29/2025

"Excellent translation service!"

5/5

What do you like best about Unbabel?

I particularly appreciate several aspects, but mainly fast and efficient translations I can rely on. As well as ease of use, since the platform is user friendly! Review collected by and hosted on G2.com.

What do you dislike about Unbabel?

Maybe occasional AI inconsistencies? since some complex or nuanced texts may still require extra refinement. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

6/19/2024

"Promised much more than it delivered"

2.5/5

What do you like best about Unbabel?

To preface - I think Unbabel as a company and a product has the best of intentions, and would probably work well for a large majority of use cases. Its support translation tool (integrated into Zendesk ticketing) is second to none, and works almost flawlessly, delivering pretty solid translations quickly - our agents had no trouble adjusting to using it and incorporating it into our standard workflows. The concept of varying "pipelines" of translation quality, dependent on cost, it a good one also - and it is very clearly outlined as to how it works when you onboard. The customised portal that Unbabel offers is a reasonable manner of tracking workflow, although could be improved.

On an implementation level, the team you are assigned is incredibly friendly and are (in most cases) very responsive and able to solve issues that arise along the way. Weekly syncs are useful and where they are not available to support, their own support team is there offering technical expertise promptly and effectively. Review collected by and hosted on G2.com.

What do you dislike about Unbabel?

We were sold on the idea that Unbabel's full-PEMT pipeline (their highest quality AI-assisted option) would deliver near indistinguishable levels of quality from full human translation - this used in combination with their Zendesk Guide integration for our Help Centre. Our content was very technical, and unfortunately in use it turned out that their model was not capable of handling the complexity of the writing. Even though a significant amount of it went via human translators, the context as to our product, the terminology and things such as gendering (in German, for example) - were not able to be communicated and delivered effectively.

In addition, their Zendesk Guide integration was poor and lacked a number of very simple features - such as bulk article selection & accurate translation statuses.

Although there is so much focus on AI nowadays, there are simply some areas that AI cannot match a human for - and complex translation (even in better trained model languages such as French & German) is one of those aspects. Review collected by and hosted on G2.com.

What problems is Unbabel solving and how is that benefiting you?

Unbabel was supposed to help both with our support team translations (on tickets) and simultaneously with our Help Centre (FAQ article) content translations. The former worked very well, the latter, not so well. We have eventually determined that we cannot proceed with Unbabel beyond the first year due to the latter issue. Review collected by and hosted on G2.com.