# Unbabel Reviews **Vendor:** Unbabel **Category:** [Machine Translation Software](https://www.g2.com/categories/machine-translation) **Average Rating:** 4.6/5.0 **Total Reviews:** 198 ## About Unbabel Unbabel eliminates language barriers so that businesses can thrive across cultures and geographies. The company’s Language Operations platform blends advanced artificial intelligence with humans in the loop, for fast, efficient, high-quality translations that get smarter over time. Unbabel helps enterprises grow into new global markets and builds customer trust by creating more consistent, high-quality multilingual customer experiences across marketing and customer service. Unbabel easily plugs into the most popular CRMs and Chat platforms to seamlessly deliver translations within existing workflows across digital support channels like chat, email, or FAQs. All of this is managed through the Portal, where customers can control translation flows, monitor key metrics like speed or quality, and perform other tasks to operationalize the use of different languages across their business. Based in San Francisco, Calif., Unbabel works with leading customer support teams at brands such as Facebook, Microsoft, Booking.com, and Uber, to communicate effortlessly with customers around the world, no matter what language they speak. Our Language Operations Platform includes: - Augmented Machine Translation - Portal - Channel - Integrations - Editors ## Unbabel Pros & Cons **What users like:** - Users value the **high quality and efficient translations** from Unbabel, appreciating its AI-driven and user-friendly approach. (7 reviews) - Users value the **exceptional multilingual support** of Unbabel, enjoying its global accessibility and efficient translations. (6 reviews) - Users value the **ease of use** of Unbabel, appreciating its user-friendly design and seamless integration into workflows. (5 reviews) - Users commend Unbabel for its **fast and efficient translations** , which enhance multilingual communication effortlessly. (5 reviews) - Users value the **high-quality and efficient translations** provided by Unbabel, appreciating its ease of use and reliability. (4 reviews) - Users commend Unbabel for its **high-quality translations** and exceptional multilingual support throughout the process. (4 reviews) - Time Saving (4 reviews) - Users value the **translation efficiency** of Unbabel, enjoying seamless integration and significant time savings. (4 reviews) - Translation Memory (4 reviews) - Accuracy (3 reviews) **What users dislike:** - Users feel that Unbabel can be **too expensive** , especially for smaller businesses needing affordable solutions. (3 reviews) - Users face **translation issues** , needing tweaks and experiencing unpredictable response times, indicating areas for improvement. (3 reviews) - Users experience **usability issues** with Unbabel due to slow turnaround and unpredictable response times affecting efficiency. (3 reviews) - Users find Unbabel's pricing **high for smaller businesses** , which may limit accessibility and usage for some users. (2 reviews) - Users often experience **slow performance** with Unbabel, requiring human intervention and impacting speed for real-time chats. (2 reviews) - Users report concerns about **AI performance** , especially for complex translations that fall short of human quality. (1 reviews) - App Integration (1 reviews) - Complex Workflow (1 reviews) - Integration Issues (1 reviews) - Manual Labor (1 reviews) ## Unbabel Reviews ### 1. Why Unbabel Works **Rating:** 4.5/5.0 stars **Reviewed by:** Rogério C. | Senior Head of Workforce Optimization, Apparel & Fashion, Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2022 **What do you like best about Unbabel?** The setup process has been relatively easy and pretty much plug and play, apart from the linguistic resources, which do take a bit of effort on our part (as expected). The results have been really good with a significant decrease in backlog cases and no decrease in quality. **What do you dislike about Unbabel?** Quite frankly, there is not much to add here, from our experience. If we could get Unbabel services for a cheaper fee or get some more significant discounts as we add more languages would be a nice to have feature. **Recommendations to others considering Unbabel:** If you handle multiple languages and need flexibility and scalability without jeopardizing quality Unbabel is a clear frontrunner to help you in that path. **What problems is Unbabel solving and how is that benefiting you?** We are using Unbabel to scale and add flexibility to our Customer Service teams. With Unbabel we can more effectively distribute the workload throughout our teams, delivering more quality and service to our customers and reducing recurring flexible costs in the process. ### 2. Unbabel : Efficient and Reliable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in International Trade and Development | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Unbabel?** Unbabel is a fantastic tool for businesses looking to bridge language gaps. The mix of AI and human editors ensures accurate, natural translations, and it integrates seamlessly into workflows. It’s easy to implement, has responsive customer support, and is used daily in our operations. Multilingual communication has never been easier. **What do you dislike about Unbabel?** Unbabel is great, but it has room for improvement. Customizing translations for niche industries takes time, and real-time speed for live chats could be faster. Pricing might also be a bit high for smaller businesses. Still, it’s a solid tool overall! **What problems is Unbabel solving and how is that benefiting you?** nbabel tackles the struggle of communicating with customers in different languages. It allows us to provide support in multiple languages, which is crucial as we expand into new markets. This has made it so much easier for us to connect with our customers and address their needs quickly. I love how it frees us from the stress of translation, so we can focus on what really matters—building relationships and providing great service. Plus, our customers appreciate being able to communicate in their preferred language, which boosts their satisfaction and loyalty. ### 3. Very positive **Rating:** 5.0/5.0 stars **Reviewed by:** Oliwia R. | Vendor manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Unbabel?** - quick - overall good quality - easy to use - easy to train others about it **What do you dislike about Unbabel?** - sometimes it does not send in 1 min time frame and my team is not sure what to do. Sometimes they use other translator system or sometimes keep sending messages and then customer is getting more then 1 reply - have limitation so cannot replace human in 100% - they not always inform about issues with the system - they are supprise when I report it to them sometimes - cannot translat epictures which are included in messages form customers. Message is translated but if in the picture is important info in foreign language -agents do not understand it **What problems is Unbabel solving and how is that benefiting you?** we can have more EN agents to reply to customers form different countives without hiring native speakers internally. We benefited in 2 ares: - no need to hire natvie speakers - less cost ### 4. A Helpful Translation Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Zeynep S. | English teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Unbabel?** I like that Unbabel blends AI with human editing, so the translations are usually accurate and natural. It saves a lot of time compared to doing everything manually. **What do you dislike about Unbabel?** Sometimes, the translations still need tweaking, and response times can be a bit unpredictable. **What problems is Unbabel solving and how is that benefiting you?** Unbabel helps break language barriers by providing fast and accurate translations. ### 5. Practical and quick translation with Zendesk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Unbabel?** I can easily translate my article content within Zendesk.It saves me so much time ! The translated content is already imported with the Zendesk tool. It was easy to implement, to integrate and the support is quick and efficient. I use it on a weekly basis, and won't change for another tool. **What do you dislike about Unbabel?** I would love to receive a notification when the translation is done **What problems is Unbabel solving and how is that benefiting you?** The translation of our help center : we can assist more customers and we save so much time ### 6. I really like the quickness and reliability of G2 along with an excellent vocabulary! **Rating:** 5.0/5.0 stars **Reviewed by:** Marija . | Logistics Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Unbabel?** I love the idea of conversating with someone else in another language with an amazing vocabulary and anonymity that come with customer support. **What do you dislike about Unbabel?** Nothing, I didn't find anything I didn't like about it! There are a lot of great features! **What problems is Unbabel solving and how is that benefiting you?** I can ask for help unlike the other sites. ### 7. Unbabel in e-commerce **Rating:** 4.0/5.0 stars **Reviewed by:** André H. | Manager Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Unbabel?** Our agents can speak to all our customers through Unbabel. They understand what customers want and can generate an appropriate response. **What do you dislike about Unbabel?** Sometimes the processing seems to take longer, causing doubts as to whether the translation is being processed properly. In the end, however, these always do come through properly. **What problems is Unbabel solving and how is that benefiting you?** Unbabel helps our agents understand customer queries in their own language. From here, we can help customers with ‘foreign’ languages with the problems and issues. ### 8. Excellent translation service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Unbabel?** I particularly appreciate several aspects, but mainly fast and efficient translations I can rely on. As well as ease of use, since the platform is user friendly! **What do you dislike about Unbabel?** Maybe occasional AI inconsistencies? since some complex or nuanced texts may still require extra refinement. **What problems is Unbabel solving and how is that benefiting you?** The challenge of multilingual communication, unbabel breaks the language barrier and enables business to thrive and communicate with global customers effortlessly. ### 9. Promised much more than it delivered **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Unbabel?** To preface - I think Unbabel as a company and a product has the best of intentions, and would probably work well for a large majority of use cases. Its support translation tool (integrated into Zendesk ticketing) is second to none, and works almost flawlessly, delivering pretty solid translations quickly - our agents had no trouble adjusting to using it and incorporating it into our standard workflows. The concept of varying "pipelines" of translation quality, dependent on cost, it a good one also - and it is very clearly outlined as to how it works when you onboard. The customised portal that Unbabel offers is a reasonable manner of tracking workflow, although could be improved. On an implementation level, the team you are assigned is incredibly friendly and are (in most cases) very responsive and able to solve issues that arise along the way. Weekly syncs are useful and where they are not available to support, their own support team is there offering technical expertise promptly and effectively. **What do you dislike about Unbabel?** We were sold on the idea that Unbabel's full-PEMT pipeline (their highest quality AI-assisted option) would deliver near indistinguishable levels of quality from full human translation - this used in combination with their Zendesk Guide integration for our Help Centre. Our content was very technical, and unfortunately in use it turned out that their model was not capable of handling the complexity of the writing. Even though a significant amount of it went via human translators, the context as to our product, the terminology and things such as gendering (in German, for example) - were not able to be communicated and delivered effectively. In addition, their Zendesk Guide integration was poor and lacked a number of very simple features - such as bulk article selection & accurate translation statuses. Although there is so much focus on AI nowadays, there are simply some areas that AI cannot match a human for - and complex translation (even in better trained model languages such as French & German) is one of those aspects. **What problems is Unbabel solving and how is that benefiting you?** Unbabel was supposed to help both with our support team translations (on tickets) and simultaneously with our Help Centre (FAQ article) content translations. The former worked very well, the latter, not so well. We have eventually determined that we cannot proceed with Unbabel beyond the first year due to the latter issue. ### 10. Unbabel customer support team are responsible and supportive. **Rating:** 4.0/5.0 stars **Reviewed by:** Kok Cheong K. | Customer Service & Technical Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Unbabel?** I have great experience from the business discussion until the post support. The account managers , developers and customer support teams are resourceful and very responsibe towards my requests. I am very happy with the services and their professionalism. **What do you dislike about Unbabel?** There were a hiccups of delaying the translation experience that is affecting my real time customer support, perhaps the team could look into it and make improvements. **What problems is Unbabel solving and how is that benefiting you?** I could provide multi lingual support to my customer's inquiries without communication barriers. ### 11. A Cost-Effective Translation Solution with Satisfying Results and Responsive Customer Success Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Unbabel?** I am thoroughly impressed with Unbabel's effectiveness as a translation tool. It has proven to be an invaluable asset for our company, providing accurate and reliable translations. The cost-effectiveness of Unbabel is a standout feature, offering exceptional value for the services provided. Even with the basic tier, the quality of translations meets our expectations, making it a budget-friendly solution. The customer success team's responsiveness has been commendable, ensuring a smooth user experience. **What do you dislike about Unbabel?** While Unbabel is generally a robust tool, there are a few areas where improvements could be made. The customer support team sometimes takes a considerable amount of time to identify the root cause of certain issues and propose solutions. Additionally, despite the existence of a glossary for the translation engine, we have observed instances where it is overlooked, leading to inaccuracies. There have also been occasional bugs that prevent Unbabel from delivering translations directly to end users. However, it is worth noting that the system still ensures delivery to agents, allowing them to manually forward the translations. Despite these minor drawbacks, our overall satisfaction with Unbabel remains high. **What problems is Unbabel solving and how is that benefiting you?** Unbabel addresses several key challenges in providing efficient and multilingual customer service. One of the primary problems Unbabel is solving is the cost-effectiveness of maintaining a diverse and multilingual customer support team. Traditional models often require hiring native speakers for various languages, which can be both costly and logistically challenging. With Unbabel, we can have customer support in a wide array of languages without the need for a dedicated team of native speakers for each language. The cost savings are significant, making it an attractive solution for companies seeking to expand their global reach without incurring prohibitive expenses. Moreover, it provides us the flexibility to offer customer support in any language without being constrained by the availability of native speaker agents at all times. This is particularly advantageous for providing 24/7 support. When native speakers are offline, we redirect customer requests to available agents, ensuring a continuous and responsive customer service experience, round-the-clock. ### 12. A Game-Changer for Multilingual Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Kulin J. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Unbabel?** User-Friendly Interface One of the first things that struck me about Unbabel was its user-friendly interface. Even if you're not tech-savvy, you'll find it incredibly easy to navigate. The clean design and intuitive layout make it accessible to users of all ages and backgrounds. Accurate Translations The most critical aspect of any translation tool is, of course, the quality of translations it provides. In this regard, Unbabel shines brightly. It consistently delivers accurate and coherent translations across a wide range of languages. Whether I'm translating a simple phrase or a complex document, I can trust Unbabel to get it right. Multilingual Support One of the standout features of Unbabel is its extensive language support. It covers a vast array of languages, including both widely spoken ones and less common ones. This makes it an invaluable tool for anyone dealing with diverse linguistic needs. Real-Time Translation For those moments when you need to engage in a live conversation with someone who speaks a different language, Unbabel offers real-time translation capabilities. The speed and accuracy with which it translates spoken language are truly impressive and have saved me from numerous communication hurdles. Cost-Effective When it comes to pricing, Unbabel offers excellent value for the quality of service it provides. There are various subscription options available, catering to different usage needs, and they are competitively priced compared to other premium translation tools on the market. **What do you dislike about Unbabel?** Customization Options While Unbabel offers an impressive array of features, I would have appreciated a bit more in terms of customization. Although it does allow you to adjust the tone and style of translations to some extent, more advanced customization options would be a welcome addition. **What problems is Unbabel solving and how is that benefiting you?** Global Communication: The tool enables people from diverse linguistic backgrounds to communicate seamlessly Cultural Understanding: Effective communication is not just about words; it's about understanding cultural nuances and context. Unbabel helps bridge the cultural gap by providing translations that are not only accurate but also culturally sensitive, promoting a deeper understanding between individuals and cultures. Cost Savings: Traditional translation services can be expensive and time-consuming Unbabel offers a cost-effective alternative, reducing the need for hiring professionals. This cost savings can be significant for businesses and individuals alike. Efficiency and Productivity: In business settings, Unbabel enhances efficiency by allowing employees to work with international colleagues and clients without the delays associated with language barriers. This improved productivity can lead to increased revenue and growth. ### 13. Very qualitative translation and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Tanja H. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Unbabel?** Easiness of use for our agents - quality of the translation (driving better CSAT than natives) Thanks to unbabel our CS organisation has gained efficiency and quality. **What do you dislike about Unbabel?** The feature is lacking language enhauncement (example : sentence in english to be translated not of a very good level = bad finale translation **What problems is Unbabel solving and how is that benefiting you?** Organisational efficiency, better quality and lower costs ### 14. Offering Support in multiple languages made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Thijs S. | Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about Unbabel?** Unbabel is very easy to use, and the translations seem to be on-point for the more technical support tickets as well, which is a big upside. Putting everything live was also no problem (install this and that, login there, and done). **What do you dislike about Unbabel?** At the moment, we're completely satisfied with the service. **What problems is Unbabel solving and how is that benefiting you?** The problem that Unbabel is solving is that not all our engineers speak Japanese, Chinese, Korean, German, Spanish, and English. Nor do all our customers speak English, so a translation service lets everybody speak in a language their comfortable with. ### 15. The service is great **Rating:** 5.0/5.0 stars **Reviewed by:** Jason Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Unbabel?** The service and follow up from UnBabel is great. **What do you dislike about Unbabel?** no comments for the moment, I like nBabel. **What problems is Unbabel solving and how is that benefiting you?** Try to solve the shortage of multi-lingual talent and resource. UnBabel provide the integrated service with SF which is very convenient to us. ### 16. Keeps desired formatting for projects, very good tech support, excellent quality - fast **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Unbabel?** I use Unbabel primarily for translating a newsletter generated on Mailchimp to other languages. It is very easy to create my newsletter in English, download the HTML file and upload that to Unbabel for translation - all while keeping the original format. (I'm absolutely not tech-savvy in any way). But in general for things that don't require any special formatting you can just copy and paste your text into the box and it comes back in the language you select - straight forward. In addition to how easy it is to use, the turn around time is actually alot faster than advertised and the tech support is helpful and responsive. Those two points are quite important to me since alot of my work is time sensitive. Several team members at my organisation share the Unbabel account and we can easily track who is translating what project, the % of translation left to use for that period, user management can be done by one of our staff. On the whole I would recommend this service. I also regularly use human translation and interpretation, google translate, DeepL pro and Unbabel is probably the best for anyone doing comms that needs a reasonible turn around time at a high quality. **What do you dislike about Unbabel?** The service that we have is to translate English to 5 different languages (and not from other languages to English). If I could change anything, I would recommend getting your top two languages translated to your main working language - rather than just have your main working language translated to other languages. For example, we work mainly in English and regularly translate to Spanish - our service is English to Spanish. But next time I would order the service that allows translation from Spanish to English too. This has nothing to do with Unbabel and everything to do with the package we selected. We didn't realise what we needed until we started using Unbabel, especially since we have been growing as an organisation this year. Again, this was just poor planning on our part and nothing to do with Unbabel. **What problems is Unbabel solving and how is that benefiting you?** The biggest timesaver is Unbabel's ability to maintain the original format of documents that I submit to the system. Otherwise, I would have to create a separate re-formatted document for each language audience, which would take a significant amount of time. ### 17. Supporting us in our offer of high-quality multi-language customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2023 **What do you like best about Unbabel?** Unbabel has enhanced our our capability to provide reliably high-quality customer support in multiple languages, which has improved the experience we provide to our customers and the extent to which our teams in different locations can support each other. The team at Unbabel has been incredibly helpful in helping us to make a success of our Unbabel implementation, and to respond to our ongoing needs. **What do you dislike about Unbabel?** No major dislikes: where we have encountered challenges, the Unbabel team has been very supportive in helping us to overcome them. **What problems is Unbabel solving and how is that benefiting you?** By using Unbabel, we have been able to leverage English-language customer support resources around the world in offering a multi-language capability: our agents receive the customer's email translated to Engglish, they then compose an English-language response that is then translated into the customer's language, to a very high standard, securely, and customised to meet our specific translation requirements (for example, treating words differently if occuring in product names versus general text). We have also used this capability to provide knowledgebase articles in multiple languages, as well as for secure translation of internal text. ### 18. very useful **Rating:** 5.0/5.0 stars **Reviewed by:** Ben F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Unbabel?** we use unbabel to translate our language case, it is very useful **What do you dislike about Unbabel?** not much, I didn't feel dislike to the unbabel **What problems is Unbabel solving and how is that benefiting you?** it helped us translate our language cases ### 19. Unbabel for Zizzi **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Unbabel?** Unbabel's integration with Zendesk is a standout feature for me. It streamlines our customer support process by providing seamless and efficient translations, allowing us to assist customers who speak languages we may not be fluent in. The ability to translate both our responses and the customer's inquiries ensures clear communication and enhances the overall customer experience. **What do you dislike about Unbabel?** While Unbabel offers valuable translation services, there are a few areas where improvement is needed. Firstly, the accuracy of translations can sometimes be inconsistent, and it may not always catch typos made by us or the customers resulting in weird translations. Additionally, the quality of Finnish translations could be enhanced to meet our specific needs. **What problems is Unbabel solving and how is that benefiting you?** Unbabel is a valuable solution that addresses several critical challenges within our organization. Firstly, it significantly enhances the efficiency of our customer service operations by providing seamless language translation. This eliminates the need to allocate agents based on their language proficiency, streamlining our scheduling process and allowing for more agile resource allocation. Overall, Unbabel's capabilities are instrumental in optimizing our customer support workflows and ensuring a more efficient and customer-centric service. ### 20. Lovely team and amazing customer service ! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Unbabel?** Unbabel has allowed us to make the most of our Care team. We're no longer blocked by language skills, making the experience more seamless for our customers. As well as making the translation of our Help center articles easy. We can now focus on providing more quality replies and improving our knowledge base. **What do you dislike about Unbabel?** We still have some bugs from time to time, but the customer happiness team is always super reactive and provides either a solution, alternative or explanation to the problem as soon as possible. Our point of contact have always been attentive to our need and made sure to present the best options. **What problems is Unbabel solving and how is that benefiting you?** We have WW clients, but is wasn't easy to find customer care agents who would speak all the languages needed, plus it wasn't the most cost effective solution. It has really helped is manage the volume better and improve the communication with our client's. Also, we've been able to translation our Help center articles faster. ### 21. High return on investment **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Unbabel?** Ease of implementation, quality of translation and high return on investment **What do you dislike about Unbabel?** Long resolution for bug fixing. Unbabel could have a faster resolution. **What problems is Unbabel solving and how is that benefiting you?** Unbabel helps scale the business to different locales ### 22. A Timely and Responsive Translation Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Unbabel?** We have been utilising the translation services provided by Unbabel at our workplace for a while now. Overall, we have found their service characterised by quick response times, approachability, and a demonstrated willingness to improve where possible. Their systems handle translation requests swiftly, and when we submit translation feedback, these are handled promptly with detailed responses and concrete actions. Moreover, the team at Unbabel has consistently shown a friendly and approachable attitude. They are always receptive to our inquiries and responsive to any specific requirements or instructions we provide. This level of communication has fostered a positive working relationship between our teams. Despite occasional challenges, Unbabel has demonstrated a genuine willingness to address these concerns and improve where possible. They have been receptive to our feedback and have taken steps to ensure our expectations are met to the best of their ability. Their quick response times, friendliness, and willingness to improve make them valuable partners for our translation needs. **What do you dislike about Unbabel?** There have been occasional translations that did not meet the quality standards, which slipped through the quality assurance safety nets. However, as mentioned, the team has been responsive and collaborative in finding concrete solutions. We appreciate the proactive and solution-oriented approach. **What problems is Unbabel solving and how is that benefiting you?** Unbabel is solving the challenge of providing multilingual customer support, which significantly benefits us by allowing us to support customers in a broader range of languages. With Unbabel's support, we can assign our customer support heroes to handle a multitude of multilingual support queries, enabling us to assist more customers faster. The service eliminates language barriers and helps us deliver the right expertise to every customer, no matter from which market our customer is. ### 23. Great Product and Great people to work with **Rating:** 4.5/5.0 stars **Reviewed by:** Jean R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Unbabel?** Unbabel has a really good and emterprise ready solution that fullfills all/most of our needs. Combined with a great team to work with who have solid business understanding made the all experience very smooth. **What do you dislike about Unbabel?** Nothing specific to report back here as our working experience with Unbabel as a product and a team was just great **What problems is Unbabel solving and how is that benefiting you?** Translating different languages into English Translating our Product Documentation ### 24. Unbabel are amazing - thank you for such an amazing product! **Rating:** 5.0/5.0 stars **Reviewed by:** Jen M. | Customer Care Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2022 **What do you like best about Unbabel?** The team love that there is a real person translating, as opposed to a bot, their messages because they also help with grammar. It is also really quick an efficient and speed is really important in this industry! Customers want answers and they want them asap! **What do you dislike about Unbabel?** Some of our agents do not use unbable on Sprinklr Live Chat. When they already have 3 chats going on simultaneously, it is difficult for them to have to open another window. We have a lot of systems as is so we would love to integrate it within Sprinklr **What problems is Unbabel solving and how is that benefiting you?** Again just providing us with translations in a super quick time frame. Particularly during peak when customers have the tendancy to be more impatient. The quicker we get a resonse from unbabel, the quicker we can go back to the customer and resolve their query. We also really love that we can translate our help centres, this means we can help more people across more regions. We want our brand to be inviting and unbabel allows us to do that! ### 25. Great Translation Service **Rating:** 3.5/5.0 stars **Reviewed by:** Jessie H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2023 **What do you like best about Unbabel?** Always quick to respond to any queries and get problems sorted quickly. Always happy to accomodate on tight deadlines. **What do you dislike about Unbabel?** The ease platform could be a bit more user friendly when uploading documents. For example, taking away any options that are not included in the package you have, just to speed up the upload. **What problems is Unbabel solving and how is that benefiting you?** We have 2 non english sites that require translations. Before Unbabel we were using different agencies to translate content with meant it was hard to keep consistency. Also, having the platform to upload documents saves time as you are not waiting for someone to respond to email to organise the translation. The platform also make it easy to raise multiple translation requests at one time and keep track of them. ### 26. It is great experience with Unbabel **Rating:** 5.0/5.0 stars **Reviewed by:** Scott S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Unbabel?** Ease of use and good customer support from Unbabel team **What do you dislike about Unbabel?** I don't see anything I dislike. It is too much easy to use. **What problems is Unbabel solving and how is that benefiting you?** Help us to translate English to different local languages like Japanese and Korean. ### 27. A smart translation solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Unbabel?** Flexible integrations with multiple CRMs Innovation and creativity of the developers Responsiveness of the Account manager and happiness team. **What do you dislike about Unbabel?** It is a bit pricy compared to the markets but with this difference you get innovative and prompt services. Reporting might need more revamp **What problems is Unbabel solving and how is that benefiting you?** Multilingual customer support and inbound translations ### 28. Great product - Enables a global footprint and is a pleasure to work with **Rating:** 4.5/5.0 stars **Reviewed by:** Paul A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Unbabel?** Unbabel is user-friendly and slick. It allows us to support our global users from limited bases and internal language cover. We always receive excellent service when we seek collaboration on expansion or quality analysis. **What do you dislike about Unbabel?** There haven´t been any things to dislike; their service has been outstanding. A small, "even better if" suggestion would be to allow the user to change from formal to informal tone on each transaction instead of having this set by language. This is a tiny point - overall a delighted customer. **What problems is Unbabel solving and how is that benefiting you?** We do not have native support in-house for all the languages we deal with. Unbable allows us to service customers in their native language, without having to recruit internally. ### 29. Unbabel have been a joy to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Jaz S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Unbabel?** The level of support and openness to trying things out has been incredible from day one. Evelyn and the team have displayed a perfect blend of professionalism, speed and friendliness, making each interaction a pleasure. **What do you dislike about Unbabel?** More clarity on timelines for integrations with specific systems would be great. We'd benefit from having a clearer idea of if/when integrations will be prioritised by Unbabel so that we can better manage our expectations and make measured decisions. **What problems is Unbabel solving and how is that benefiting you?** Unbabel are working closely with us to identify the best solution to support our user marketing comms, sent via our CRM platform, Braze. As there's no existing integration currently in place, they've taken time and care to listen to our use cases and come up with ways to meet those needs today, whilst planning to refine the methods for the future. ### 30. Good support systyem **Rating:** 4.0/5.0 stars **Reviewed by:** Gergely S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Unbabel?** The colleagues at Unbabel and how they listen to our feedback, improve the product and find solutions to our issues. **What do you dislike about Unbabel?** There is no document translation so if our customers send us documents they cannot be translated by Unbabel. **What problems is Unbabel solving and how is that benefiting you?** Unbabel helps us with the language support of our customers even in case of our customer service colleagues don't speak the language. ### 31. Product is simple and efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Unbabel?** I love that the translation of incoming and outgoing messages is handled so quickly **What do you dislike about Unbabel?** You are not able to send a new outgoing message that is translated to a recipient . This would be a nice app upgrade to consider in the future **What problems is Unbabel solving and how is that benefiting you?** Unbabel is helping us use a tool to assist with interacting members in different languages without needing to add headcount to our team ### 32. Domotor Toth - CI Specialist at Wise **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Unbabel?** As an administrator of Unbabel at Wise, I find the Unbabel portal most helpful. The ability to view usage and quality statistics, add users for access, and flag any potential incorrect translations all in one hub makes my job much more manageable and convenient. I have grown to really like the UBB portal :) **What do you dislike about Unbabel?** It is difficult for me to pinpoint something I dislike, but I can identify something that I feel may be a missing feature I have seen in competitors: attachment translation. This feature may be handy for our CS agents working on foreign language cases. **What problems is Unbabel solving and how is that benefiting you?** We have recently merged our email queues which were previously separated by language. Using Unbabel allows our English-speaking agents to work on cases from all regions and languages. ### 33. Unbabel for business **Rating:** 5.0/5.0 stars **Reviewed by:** Izabela M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2023 **What do you like best about Unbabel?** Unbabel provides servicing efficiency & flexibility, cost saving, and scalability for languages that are difficult to staff/source for. The output quality is very high and customized to replicate the company's communication style. The implementation and account management team is highly-skilled and agile, going above and beyond to help the client succeed. **What do you dislike about Unbabel?** It is essential to integrate the tool with CRM to take advantage of all benefits and make it effortless for the users. I am looking forward for to Unbabel be able to translate not only live text but also documents/different formats. **What problems is Unbabel solving and how is that benefiting you?** It provides flexibility and scale to service markets / languages that are difficult to recruit for. It provides cost saving and BCP options. ### 34. Multilingual customer service using Unbabel **Rating:** 4.5/5.0 stars **Reviewed by:** Ståle M. | Head Of Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Unbabel?** Good translation to and from English. Even when using certiain industry related terms. **What do you dislike about Unbabel?** The user interface in chat for our Customer Service platform could be better. **What problems is Unbabel solving and how is that benefiting you?** In my company we have customers from several coutries, and some of them do not have great English skills. I do not have enough contacts to justify hiring a "full" team off any of the languages we do support towards. This is where Unbabale comes in and helps all agents to help customers no matter what language they speak. ### 35. A game changer when you have teams for different languages **Rating:** 5.0/5.0 stars **Reviewed by:** João O. | Workforce Solutions Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Unbabel?** Unbabel does a great job of translating our communications into several languages, unlocking the possibility of mobilizing agents trained in other languages to assist in unexpected events of high demand. This benefit is a game changer, allowing us to quickly adjust work assignments to meet the SLAs that our Customers expect. **What do you dislike about Unbabel?** The current integration with our CRM tool has some gaps, and while it's fast to use, it provides a slightly different experience for the Representatives from what they're used to. **What problems is Unbabel solving and how is that benefiting you?** Our business area can significantly vary contact volume depending on region and season. Unbabel helps us cover any unforeseen gaps in coverage without missing our targets for Customer Service. ### 36. Enabled my team to engage and support our customers globally from a central location **Rating:** 5.0/5.0 stars **Reviewed by:** Tom I. | Head of Customer Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Unbabel?** The translation is great and really allows my team and our customers to have a conversation without any barriers. It has been easily integrated into our ticketing tool - originally Zendesk and then Salesforce without any issues. The team and UB were a great help in making this happen. **What do you dislike about Unbabel?** None. The application is great and no negative comments. I would recommend its use to other companies and departments to enable their teams to grow and exand in to new counties. **What problems is Unbabel solving and how is that benefiting you?** Enabling my customer support team centrally to communicate with our customers is 60+ locations all using their natural language. This has meant we can deliver consistent support to our customers. ### 37. Great deal of experience **Rating:** 5.0/5.0 stars **Reviewed by:** Cristina G. | Team Manager CSR Sonos, Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2023 **What do you like best about Unbabel?** I feel like Unbabel is the most efficient way to bring people together. Makes me think about Babilon where everyone spoke it's own language but still understood eachother. **What do you dislike about Unbabel?** There are no dislikes from my end. I think that on certain languages there is still room for improvement and sometimes the human factor feels missing because of idioms and casual speaking mostly but I'm sure in time this can be further developped and get better at recognizing even the particularities in speech. **What problems is Unbabel solving and how is that benefiting you?** Dealing with chats on multiple languages and having the opportnity to benefit of real time translation. Unbabel is solving headcount issue on multiple languages at the moment. ### 38. Accurate and helpful translations for Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Louise B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2023 **What do you like best about Unbabel?** The translation tool for Customer Service tickets is accurate and concise and the tool is really easy to use. **What do you dislike about Unbabel?** Sometimes the translations take a little longer to come through than expected. **What problems is Unbabel solving and how is that benefiting you?** We do not have any native French or German speakers in the team, so the tool allows the customer support agents to obtain an accurate translation and ultimately communicate with the customer in their localised language. ### 39. UnBabel as a translation toon **Rating:** 3.5/5.0 stars **Reviewed by:** Janice D. | Team Manager Customer Experience - International and Chinese, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about Unbabel?** UnBabel is a tool that we have been using for just short of 2 years for translations that need to be done in a CX environment. I really enjoy the fact that the tool is simple and very sure friendly. **What do you dislike about Unbabel?** The main thing that I dislike at this stage is that the tool is only able to translate from English to other languages which makes cross-language translations tough to do. Especially when the translator is not native in English. **What problems is Unbabel solving and how is that benefiting you?** It is allowing us to efficiently handle our tickets in CX as we do not constantly have to depend on various language teams to assist with support. We have not seen a drastic decrease in AHT not an increase in CSAT. ### 40. Great service for global expert support! **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse M. | Senior Manager of Customer Support & Training, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Unbabel?** Unbabel is a user-friendly service that integrates well with Zendesk to allow for true global support with their expert language translation tools. Their support of the product is top notch and super experienced. **What do you dislike about Unbabel?** Truly, there is nothing we dislike about Unbabel. They offer a unique product to help our brand reach audiences that we could not reach before, they support you along the way and make for an easy experience from start to finish. **What problems is Unbabel solving and how is that benefiting you?** We offer a product to the Nordic countries, yet our support team is 100% English speaking. If it weren't for Unbabel then we would not be able to effectively communicate with our customers in the regions. ### 41. Unbabel is super helpful <3 **Rating:** 5.0/5.0 stars **Reviewed by:** Alona D. | Customer Care Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Unbabel?** Zenly loves that Unbabel can help us support our customers in all languages. It is fast and professional. It is a pleasure to get in touch with their support. They are super fast and friendly. Working with Unbabel brings us joy. It translates all the tickets we receive automatically, moreover, you can request the translations easily. **What do you dislike about Unbabel?** Zenly didn't find any disadvantages :) Unbabel is perfect for us. We have weekly meetings with the Success manager to discuss issues or potential improvements. **What problems is Unbabel solving and how is that benefiting you?** Unbabel is intigrated into zendesk. We have really rare issues with Unbabel when it doesn't translate/work properly. However, it has never been a problem for them to fix it super quickly :) ### 42. Great product that allows us to support international customers across multiple languages. **Rating:** 4.0/5.0 stars **Reviewed by:** Ana B. | Operations Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2023 **What do you like best about Unbabel?** Easy to use and integrate with Zendesk and the every day work when we interact with international customers. **What do you dislike about Unbabel?** Canceling translations has to go through an email direct to Unbabel which sometimes can be late to cancel and provides a poor experience for the customers. **What problems is Unbabel solving and how is that benefiting you?** Helping the frontline support team maintain the optimal SLO while supporting international merchats across multiple languages. ### 43. Great customer experience and support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Unbabel?** User friendly interface Experienced tech support and account management - great customer relationship **What do you dislike about Unbabel?** They could keep adding new features to keep enhacing the service **What problems is Unbabel solving and how is that benefiting you?** Helping non-speakers agents to reply to members of our community ### 44. Great user friendly product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Unbabel?** How easy and simple to use the Unbabel products are. **What do you dislike about Unbabel?** One of the downsides of Unbabel is the fact that it doesn't translate jpegs which is something that we need on a daily basis. **What problems is Unbabel solving and how is that benefiting you?** We have currently overhauled our support teams and Unbabel has and is helping us supporting our customers and merchants globally. ### 45. Communication and progress tracking masters **Rating:** 4.5/5.0 stars **Reviewed by:** David C. | HelpDesk Agent / Service Operator, Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2023 **What do you like best about Unbabel?** Their communication is really accurate and helpful. **What do you dislike about Unbabel?** Sometimes there are system issues which take long time to solve, but it is a complex system I assume, so it is acceptable. **What problems is Unbabel solving and how is that benefiting you?** We need to contact customers in many countries in their language. ### 46. Good quality, instant and secure translations **Rating:** 4.0/5.0 stars **Reviewed by:** Abhinav J. | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Unbabel?** I used Unbabel for Japanese to English translations. Translations were delivered instantly and with good quality. I had peace of mind while using sensitive data which was crucial for my use case. All in all it's a very good product and recommended for quality of translations and handling of sensitive data. **What do you dislike about Unbabel?** Cost and lead time for onboarding new language pairs. Turnaround time for bug fixing. Lack of an API for software integration. **What problems is Unbabel solving and how is that benefiting you?** Instant translation from Japanese to English while securely handling sensitive data. ### 47. Easy to use, fast translations **Rating:** 5.0/5.0 stars **Reviewed by:** Shai E. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Unbabel?** fast and professional, it is easy to use and to understand **What do you dislike about Unbabel?** Wix integration was not great, we now moved to a different ticketing system and all seems to be working fine **What problems is Unbabel solving and how is that benefiting you?** translating. tickets of different languages in an efficient way ### 48. Great team and amazing quality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Unbabel?** I find it extremely helpful that the translation process has an extra layer of proofreading done by humans. Since the time we started using Unbable I could see crazy improvements in the quality of the translations, which often sound more human than something that is usually a result of a machine translation. It's impressive to see how the machine translation learns from grammar and spelling mistakes in the source text and avoids reporting them in the result translation text. Overall I really appreciate working with Unbabel team, which has always been so helpful and supported us in the implementation of the tool and still assists us in finding easy solutions to every problem we ever presented. **What do you dislike about Unbabel?** Overall, my experience with Unbabel has been great but I would love it if the tool could welcome in an easier way the usage of pre-made text. **What problems is Unbabel solving and how is that benefiting you?** Unbable is giving the chance to not native speakers to be able to communicate with clients that speak different languages ### 49. Personal and fast service **Rating:** 5.0/5.0 stars **Reviewed by:** Tómas E. | Call Centre Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about Unbabel?** With the personal service from Unbabel, how it is easy to set up Unbabel, and the seamless integration with our systems, Unbabel goes above and beyond in every way. Using Unbabel has given us more coverage with one language or another. **What do you dislike about Unbabel?** So far, there haven´t been any things to dislike; their service has been outstanding in every way, from integration to total production; we are looking forward to continued cooperation **What problems is Unbabel solving and how is that benefiting you?** Unbabel has helped us solve the translation of articles, having multilingual email and chat, and minimising the amount of agents needed with specific language skills. ### 50. Wonderful Service supported by Wonderful Folks! **Rating:** 5.0/5.0 stars **Reviewed by:** Micah C. | Fan Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about Unbabel?** There are two aspects of Unbabel that stand out prominently in my mind. First, their product works like a charm! Second, the folks at Unbabel are super attentive and transparent. Every conversation with them was direct, positive, and most importantly, they followed through. We value partners we can trust and Unbabel has earned that trust a dozen times over. One of our best business decisions was signing with Unbabel! **What do you dislike about Unbabel?** UH, wow, to be honest, I wouldn't change a thing. Seriously. How awesome is that? **What problems is Unbabel solving and how is that benefiting you?** In our market, we support multiple languages. Recruiting multi-lingual agents has been a true obstacle. Even with offers of higher pay, we had difficulty finding multi-lingual agents. Even when we find them, there is more work than we have multi-lingual agents to handle. This leads to higher burnout rates. Unbabel relieves us of that pressure for both email and chat. This has been a HUGE boost to our service efficiency, agent retention, and budget cost reduction efforts. As a by-product, both customer and agent satisfaction scores have improved as well. Plus their price is very reasonable. Toss in their dedicated and honest support team, well what's not to love? ## Unbabel Discussions - [What is Unbabel used for?](https://www.g2.com/discussions/what-is-unbabel-used-for) - [View Unbabel pricing details and edition comparison](https://www.g2.com/products/unbabel/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-26+18%3A44%3A11+-0500&secure%5Bsession_id%5D=78cf8705-1369-404e-85a3-f89e83b077b0&secure%5Btoken%5D=43854e123b795c4d0bb4dfdaebdab1fb18f32285777c073e6f6bf0f3b9bcbda9&format=llm_user) ## Unbabel Integrations - [Translate Me](https://www.g2.com/products/translate-me/reviews) ## Unbabel Features **Collaboration** - Term Management - Translation Tracking - Workflow Management **Translation Options** - Direct Text Translation - Document Translation - Batch Translation - Auto-Detect Language - Customer Service Focused - Machine + Human Translation **Client Tools** - Billing and Invoicing - Client Portal - Client Management - Resource Management **Translation Memory** - Custom Translation Memory - Built-in Translation Memory **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Automation** - Translation Memory - Quality Checks - Continuous Translation **Offering Type** - Browser Application - Pay-Per-Use **Translation Tools** - Computer-Assisted Translation - Glossary - User Permissions - Quality Assurance **Machine Translation** - Neural Machine Translation **Channel** - Security - Omnichannel - Privacy - Anonymity **Translation Options** - Collaborative Translation **Agentic AI - Machine Translation** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Translation Management** - Multi-step Planning - Decision Making ## Top Unbabel Alternatives - [Lokalise](https://www.g2.com/products/lokalise/reviews) - 4.7/5.0 (753 reviews) - [Google Translate](https://www.g2.com/products/google-translate/reviews) - 4.6/5.0 (555 reviews) - [Phrase](https://www.g2.com/products/phrase-phrase/reviews) - 4.5/5.0 (1,264 reviews)