SR Sandra R. Human Resources Director Enterprise (\> 1000 emp.) 11/23/2020 More Options - - [Respond as UKG Pro](https://www.g2.com/survey_responses/ukg-pro-review-4490479/official_response/new) "Very good product that is regularly improving" 3.5/5 What do you like best about UKG Pro? It is a web based product so it can be easily access anywhere with a smart phone. The mobile app is extremely useful for our employees. It's functionality is very logical and easy to teach to new users. Cognos reporting is also incredibly helpfulm and it's versatility helps us meet our needs as they change over time. The responsiveness of the Customer Success Team has also improved their response time in the last year. Review collected by and hosted on G2.com. What do you dislike about UKG Pro? The Customer Success Site can still be frustrating to use. The categories and options presented when completing a support case are not as varied as in the past, making it difficult in some cases to "correctly" submit a case for assistance, and the AI/predictive text features get in the way when composing the description portion of a case. It would be more helpful to allow a user to finish typing and then allow the AI to offer assistance with refinement of the wording. When I am already dealing with a problem, dealing with a system that is acting like an over stimulated puppy just adds unnecessary stress to the situation. Review collected by and hosted on G2.com. What problems is UKG Pro solving and how is that benefiting you? Employee File Management has allowed us to centralize employee documents, and we are also currently working on implementing a file feed with our medical records software vendor to automate updates for employee information. This will reduce data entry errors and save us time. Review collected by and hosted on G2.com. Show More Rating Updated (11/17/2025) Current UserValidated ReviewerIncentivizedSource: Seller invite See what 2192 reviewers think of UKG Pro 4.3 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/ukg-pro/reviews)