G2

Verified User in Information Services

Small-Business (50 or fewer emp.)

10/30/2026

"AI Voice Agent automated 70% of first-level support calls"

5/5

What do you like best about UASOFTDEV?

What I appreciate most about UASOFTDEV is their ability to combine AI expertise with practical software engineering. They understood that implementing a voice agent involves much more than connecting an LLM to a phone system. The engineer integrated voice AI with our existing telephony and backend infrastructure, implemented caller identification and human handoff, and ensured that conversations were recorded for quality assurance. The team was responsive, technically strong, and focused on delivering a working production solution. Review collected by and hosted on G2.com.

What do you dislike about UASOFTDEV?

As with any AI-based solution, getting the desired results required testing, tuning, and adjustments to real customer scenarios. Voice interactions can be unpredictable, so continuous improvement is important. However, this is a natural part of developing a production-ready AI system rather than a specific issue with UASOFTDEV. Review collected by and hosted on G2.com.

Recommendations to others considering UASOFTDEV:

I would recommend UASOFTDEV to companies looking to automate customer support or integrate AI into existing products and business workflows. They are particularly valuable when a project requires a combination of AI, backend development, and third-party integrations. Their team can help move from an idea to a production-ready solution without unnecessarily rebuilding existing infrastructure. Review collected by and hosted on G2.com.

What problems is UASOFTDEV solving and how is that benefiting you?

UASOFTDEV helped us automate a large part of our customer support calls by developing an AI voice agent integrated with our existing telephony infrastructure and backend systems. The solution can identify callers, retrieve relevant customer information, handle routine inquiries, and transfer more complex cases to human operators when needed. Around 70% of first-level inbound calls are now handled automatically, reducing support staff hours by approximately 40%. The system also provides 24/7 coverage without requiring us to scale the support team. Review collected by and hosted on G2.com.