![Abhishek kumar s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhishek kumar s.")
AS

Abhishek kumar s.

IT Specialist

Mid-Market (51-1000 emp.)

6/13/2026

Guest users or non-business users of the software, not included in G2 scores.

"Smart automation that cuts down ticket volumes fast"

5/5

What do you like best about Twixor?

What I love most about Twixor is that its drag-and-drop UI lets us build smart customer service bots without needing a team of developers, saving tons of time each week. The AI is sharp enough to understand natural language and maintain context, effortlessly connecting channels like WhatsApp, SMS, and web chat into one dashboard while handling real tasks like payments or bookings right in the chat. Performance is fast and quick, and if the automation hits a wall, it smoothly hands off to a live agent without dropping the conversation. Backed by an incredibly supportive onboarding team, the platform delivers a massive ROI almost immediately by automating repetitive FAQs and letting you scale your support 24/7 without bloating your headcount. Review collected by and hosted on G2.com.

What do you dislike about Twixor?

"The main downside with Twixor is the steep learning curve for advanced workflows. While basic setup is easy, complex AI features and backend API connections require heavy developer help, which slows down onboarding. The system can also get noticeably laggy during high-volume traffic spikes, frustrating customers with slow response times. It’d be way better if they provided more pre-built templates, clearer video guides, and optimized server speeds to handle busy hours smoothly." Review collected by and hosted on G2.com.

What problems is Twixor solving and how is that benefiting you?

Before Twixor, we were completely overwhelmed by support tickets and data was scattered across WhatsApp, SMS, and web chat. We struggled with rigid, robotic bots that frustrated us, but now we can use Twixor's drag-and-drop tool to build smart AI that actually understands intent and handles real tasks like payments right in the chat. It unifies all our channels into one dashboard and seamlessly loops in a live agent if the AI gets stuck. It completely changed the game for us—we’re now handling three times the message volume 24/7 without adding any headcount, which saved us a ton of dev hours and massively boosted our customer satisfaction. Review collected by and hosted on G2.com.

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See what 78 reviewers think of Twixor

4.8 out of 5 · Verified reviews from real users

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