![Mahmoud H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mahmoud H.")
MH

Mahmoud H.

DevOps Engineer

Mid-Market (51-1000 emp.)

1/28/2026

Guest users or non-business users of the software, not included in G2 scores.

"Easy Visual Bot Builder with Stable Performance and Useful Analytics"

4.5/5

What do you like best about Twixor?

What I like most about Twixor is how easy it is to build and manage conversational workflows without requiring heavy development effort. We’ve been using it in production for a long time to automate customer interactions on WhatsApp and other messaging channels, and the platform’s visual flow builder makes it straightforward to design, test, and update bots quickly. I also appreciate the platform’s stability and the analytics dashboard, which helps us track user behavior and fine-tune conversation performance. Overall, it saves us a lot of time and helps improve customer engagement. Review collected by and hosted on G2.com.

What do you dislike about Twixor?

One thing I dislike about Twixor is that some of the more advanced customization options require deeper technical knowledge, especially when you’re integrating with complex backend systems. Although the platform is user-friendly for setting up basic flows, troubleshooting those integrations can sometimes be time-consuming. I also feel the documentation could be more detailed in certain areas, which would make it easier for new team members to get up to speed and onboard faster. Review collected by and hosted on G2.com.

What problems is Twixor solving and how is that benefiting you?

Twixor helps us handle high volumes of customer conversations across multiple channels without having to increase the size of our support team. Before using Twixor, many routine customer requests were managed manually, which often led to delays and inconsistent responses. After implementing Twixor, we were able to automate repetitive support workflows such as FAQs, order status checks, and appointment bookings. This has significantly reduced response times, improved consistency in the service we provide, and freed up our support agents to focus on more complex customer issues. As a result, we’ve seen better customer satisfaction along with higher operational efficiency. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite

See what 78 reviewers think of Twixor

4.8 out of 5 · Verified reviews from real users

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