What impressed us most about TruGen AI is how naturally the AI teammate fit into our sales workflow. We originally brought it i to help with lead qualification, but it quickly become much more than that. The AI handles initial conversations, captures context, answers repetitive questions, and routes prospects to the correct team without requiring manual intervention

what makes the platform stand out is that it doesn't feel like a basic scripted chatbot. The conversations feel contextual and structured, which has helped improve engagement rates significantly. By the time our sales team gets involved, prospects already understand our services and have been partially qualified. That alone has reduced wasted meetings and improved pipeline quality. Review collected by and hosted on G2.com.

The platform still requires some ongoing optimization, especially when handling high specific or unexpected user questions. We also rely on the TruGen team for certain backend changes and workflow adjustments, so having more self-service controls would improve flexibility for internal teams Review collected by and hosted on G2.com.