G2

Christian M.

Head of IT

Mid-Market (51-1000 emp.)

6/1/2026

"One tool for the whole fleet, not just Macs"

4.5/5

What do you like best about Trio?

Most of our team runs on MacBooks, but we always had pockets of Windows in finance and operations plus a small iPhone fleet for the sales team. Our prior tool only really handled the Mac side cleanly, so Windows ended up drifting and our iPhones were half-managed through Apple Business Manager alone. Trio MDM put all of it under one console with one renewal date and a per license cost in USD that worked for our finance team. The admin view is readable without a deep training course. New hires on Mac or Windows can be enrolled in around 6 minutes instead of the 25 to 40 minute song and dance we used to run. Support replies same day, which we have leaned on twice already. Review collected by and hosted on G2.com.

What do you dislike about Trio?

Custom alert routing into Slack could be more flexible. We pipe device compliance alerts into our IT channel, but the channel routing is broad. We want to send critical alerts to one channel and informational ones to another without writing glue code on top. Fine, just a wish. Review collected by and hosted on G2.com.

What problems is Trio solving and how is that benefiting you?

We were a Mac shop on paper, but finance ran on Windows laptops and the sales team carried company iPhones. The Mac side was managed well by our prior tool, while Windows machines drifted along with manual setup checklists and iPhones lived in a half-managed Apple Business Manager state. Audit prep for SOC 2 meant pulling device inventory from three places and stitching it together in a spreadsheet. After moving to Trio MDM we have one console showing every device in one inventory, with policy state visible per OS. Enrollment time dropped from 25 to 40 minutes per device to about 6 minutes. SOC 2 evidence gathering that used to take a full week before each review now takes a day. We also cut roughly 30 percent on our total MDM spend by moving onto a single contract that covers every OS we run. Review collected by and hosted on G2.com.