Monica D.

Small-Business (50 or fewer emp.)

2/21/2023

"Perfectly imperfect"

5/5

What do you like best about Trainual?

Trainual has amazing customer service; someone is always ready to answer your question(s) in the chat. We have been enjoying Trainual at all levels of our company. We just had our first round of hires use Trainual instead of a manual training guide, and it's made a world of difference. The search bar is such a helpful tool (even after the training process) to reference any topic. Additionally, with a quick click, you can easily update information at any level of a manual. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

Trainual is a new, evolving platform, so it's not perfect. There seem to be coding or engineering problems that are causing the text to be displayed in a different font when it is bold, underlined, or italic. However, this is an issue that they are already aware of and working on a solution for. Additionally, formatting numbers/bullets and photos can be somewhat challenging to get it exactly how you want it. You can't copy pictures out of Trainual. Review collected by and hosted on G2.com.

What problems is Trainual solving and how is that benefiting you?

With employees all over the country, Trainual makes it easy. It allows employees to access not only our policies and procedures but their specific role and responsibilities within the company from anywhere. While our training process takes place in person, it is easy to assign them subjects to follow along with. If they have questions or concerns after training, they can easily find the answer (most of the time) by searching Trainual rather than asking someone. Review collected by and hosted on G2.com.

Response from Mallory Glessner of Trainual

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Hey Monica! Thanks for taking the time to share your review. 🙏 We're really proud of our support team and will pass along your feedback. It's great to hear what a difference you're experiencing with Onboarding. We're big fans of search efficiency too! Exciting updates coming to the content editor - stay tuned. 👀

Trainual Reviews & Product Details

Trainual turns documentation into execution — and chaos into confidence. Trainual is an AI-powered training, learning, and knowledge management platform built for teams that need clarity, consistency, and accountability. Think of it as your all-in-one knowledge base meets modern LMS — where every how-to, role, process, and policy lives in one central place. No more disconnected teams or scattered docs. With Trainual, your SOPs, training content, and company knowledge are centralized, searchable, and assignable — so the what, how, and who stays crystal clear. Whether you're training new hires, upskilling your team, or handing off responsibilities, Trainual ensures everyone knows how to do things the right way — right when they need to. Start by documenting how work gets done. Create step-by-step guides and process documentation in minutes with AI-powered tools that help you move fast and stay consistent. Then, turn that into role-based training paths tailored to each job function. From operations and orientation to policies and procedures and even compliance, Trainual aligns your team and makes your systems scalable. Assign individual and role-based responsibilities, track training progress, and automate accountability. And with AI-powered search, smart suggestions, and a connected knowledge base, answers are always easy to find — and even easier to follow. The result? Faster training. Clearer expectations. Aligned, happy teams.

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Trainual

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Jonathan Ronzio

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Trainual Demo - Stay on top of training in one, easy-to-access spot

The Home page is your snapshot of everything you need to do (and know!) in Trainual. From here, you can view progress at a glance, reference assignments you’ve completed, and jump right into training to-dos. Plus, quickly access training and team insights.

Trainual Demo - One organized spot for all your processes, policies, and people

Trainual is more than an onboarding and training tool. It’s an interactive wiki for your business. Once your team starts documenting what they do, you’re on your way to building a turnkey operations manual and playbook for every role in your business.

Trainual Demo - Easy step-by-step training with videos, GIFs, and 700+ content integrations

Do you people prefer to watch videos instead of reading an employee manual? Probably. Do people love GIFs? Yup. Trainual makes training easy and fun! Embed videos, GIFs, and images, slides, etc. right into your step-by-step training modules whenever you want to make it easier or more fun to expla...

Trainual Demo - Easily start with 300+ Templates

Get a head start on documentation with our pre-built library Templates. Simply add any template to your account and customize it to fit your unique business. We have templates for HR, Marketing, Sales, specific tools like Slack and Zoom, and so many more.

Trainual Demo - Assign roles and responsibilities to team members and groups

Use the role chart to map out your current (and future) reporting structure by role. Plus, get a snapshot of where employees should — and shouldn’t — spend their time with the Delegation Planner. Who's accountable for what has never been more clear.

Trainual Demo - Keep tabs on training and onboarding with people and subject reports

See snapshots of team-wide and individual training progress, plus the team’s overall completion for each training. Giving you a quick glance at what’s overdue, what’s been e-signed, test results, and more! (Google Docs can’t do that.)

Meet Trainual. The easiest way to train and grow your team - all in one place.

Get to Know Trainual: Explore Key Features and How it Works

Instead of scattered Google Docs, forgotten emails, and tired printed paper manuals that no one reads, make a Trainual. All your processes, policies, and procedures in one place—searchable, teachable, trackable, scalable.

Meet: the Trainual Delegation Planner. Helping you determine where employees should — and shouldn’t — spend their time. So you can build a more engaged and productive team, optimize resource allocation, streamline operations, and more!

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150+ Topics to Document in Your Business (Checklist)

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Morris S.

CEO Sims Training and Consulting, LLC

Small-Business (50 or fewer emp.)

8/7/2025

"Trainual makes my life easier"

5/5

What do you like best about Trainual?

Trainual allows me to create systems, and it is systems that make everything easier. The options within Trainual allow me to make it "my own" by creating groups and subjects and organizing the content.

One of the best parts is that our team "bought in" to using it and the users love it! Easy to find the information and training they are using it for. Someone on the team is in the system daily. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

Once I had the system designed and populated there have been no real downsides. The work has to go in on the front end learning the system and some trial and error on setting it up the way you ultimately want it to work and your purpose for using it in the first place. That's true of any new system and Trainual isn't immune to it. The training videos do make the process easier as well as the direct support I received from the support group. Review collected by and hosted on G2.com.

What problems is Trainual solving and how is that benefiting you?

Repetitive questions are now answered with, "If you look at Trainual you'll find what you're looking for, and it has more detail than what I can give you here."

Onboarding no longer requires face to face training on company policy and systems. Here's one of best parts: I can require people to complete certain parts or they continue to be reminded that they haven't completed all the requirements. That's really important for Industry and Company compliance. I know who has completed which parts and who has not.

Training now includes some self directed training opportunities while other training is structured with a specific sequence required: you must complete A before you go to B. This is a great benefit to me because certain content must be learned in a sequence while other content can be completely self directed. Review collected by and hosted on G2.com.

Response from Ben Lofrumento of Trainual

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Morris, this is music to our ears 🙌

Love that Trainual’s become your go-to for systems and that your team’s all-in on using it daily. Huge win that it’s taking repetitive questions off your plate and keeping compliance training on track. The mix of self-directed and structured learning sounds like it’s working perfectly for your world — exactly what we love to see.

Appreciate the shoutout to our training videos and support crew, too! 💜

Sonam C.

Head of Finance and Governance

Mid-Market (51-1000 emp.)

10/28/2025

"Efficient Training with Some Flexibility Challenges"

4.5/5

What do you like best about Trainual?

I really appreciate how Trainual saves time by reducing the need for in-person training. Staff can self-train using clear information on systems and processes, ensuring consistency and saving time on onboarding and new processes. I value Trainual's structured playbooks, step-by-step process documentation, and onboarding paths the most. They make it easy for staff to self-train, ensure consistency, and reduce the need for in-person training. Additionally, the initial setup was straightforward and easy to follow. Although it took some time to upload and document processes, the platform itself was intuitive and simple to implement. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

Updating and editing content can feel time-consuming at times, and the platform can be a bit rigid when processes change frequently. More flexibility and faster editing would improve the experience. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

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Love hearing this — thank you! It’s awesome to know Trainual’s helping you keep everything in one place and making onboarding a breeze. Totally hear you on the editing side — quicker, smoother updates are something we’re actively improving. Appreciate you taking the time to share your experience!

Bri B.

Vice President of Operations

Small-Business (50 or fewer emp.)

1/15/2026

"Trainual: Our Easy Single Source of Truth for Onboarding, SOPs & Ongoing Learning"

5/5

What do you like best about Trainual?

We use Trainual agency-wide as our single source of truth. It powers everything from onboarding and SOPs to ongoing learning and development, so our team always knows how we operate and where to find answers. It keeps our processes organized, and it’s genuinely easy to use and update, which makes adoption across teams simple. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

I’d love to see a ChatGPT integration that allows users to ask questions and get clear, conversational answers pulled directly from our Trainual content. Review collected by and hosted on G2.com.

What problems is Trainual solving and how is that benefiting you?

Trainual solves the problem of scattered knowledge, inconsistent processes, and tribal information living in people’s heads. By centralizing everything into one system, Trainual gives us clarity, consistency, and accountability. New hires ramp faster, teams execute more consistently, and leaders spend less time answering repeat questions or retraining on the same processes. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

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This is exactly the kind of use case we love to see. Having one clear place where teams can find answers, stay consistent, and keep learning makes such a difference. Awesome news! We recently released our new AI assistant directly inside Trainual, so now your team can ask questions directly in the search bar and get a conversational answer based on your content. If you'd like to learn more our support team is available to help teach you and your team how to use it!

Tom G.

Operations Team Lead

Mid-Market (51-1000 emp.)

5/12/2025

"Essential for Streamlined Onboarding and Knowledge Management"

5/5

What do you like best about Trainual?

I use Trainual for onboarding new employees, HR policies and procedures, and as a 'wiki' for company operations. Trainual makes our content more digestible and easier to find, unlike our previous system, WorkRamp. The AI features are great, especially for content creation, enhancing confidence in finding information. I also like the 'rewrite' features, which allow me to adjust the writing style without altering the content. Additionally, Trainual transforms static content into a more engaging experience by embedding gifs and videos. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

I don't have any dislikes at this time. Review collected by and hosted on G2.com.

Response from Ben Lofrumento of Trainual

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Hey Tom — “damn near perfect” might be our new favorite compliment. 🙌

We’re pumped to hear that the switch from your old wiki setup is going smoothly — and that things like AI search, videos, and yes, even GIFs (the unsung heroes of training 😄) are making the experience better for your team.

Major shoutout for calling out the content check-in reminders too. We built that to save folks from the whole “wait… when did we last update this?” moment — so it’s great to hear it’s doing its job!

Thanks for the kind words — and welcome again to the Trainual crew. We’re glad you’re here!

Ashelley W.

Training Coordinator/Health & Wellness Coordinator

Mid-Market (51-1000 emp.)

1/15/2026

"Trainual Turns Scattered Know‑How Into Clean, Organized Training Modules"

5/5

What do you like best about Trainual?

Trainual excels at taking scattered processes, institutional memory, and “this is how we do it” know‑how and turning it into clean, organized modules. For agencies like DOB, where workflows span multiple systems and teams, that structure is gold. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

Trainual shines with linear processes, but when you’re dealing with multi‑path workflows — like CRM scenarios, permitting exceptions, or role‑specific variations — it can feel a bit boxed in.

You sometimes have to get creative to represent real‑world nuance. Review collected by and hosted on G2.com.

What problems is Trainual solving and how is that benefiting you?

Trainual is essentially solving the operational chaos that happens when knowledge lives in people’s heads, processes vary by team, and training depends on whoever happens to be available. For someone in your role — orchestrating enterprise‑wide training, technical rollouts, and consistent adoption — the benefits are especially tangible. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

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This is such a great way to put it — thank you. We love hearing how Trainual’s helping turn institutional knowledge into something clear and usable across teams. And you’re right: real-world workflows aren’t always linear, so we appreciate you sharing how you’ve had to get creative to capture that nuance. Feedback like this is incredibly valuable, we're so grateful you took the time to let us know!

doneta s.

General Manager

Small-Business (50 or fewer emp.)

1/22/2026

"Trainual Made Documentation Easy—Everything in One Place"

5/5

What do you like best about Trainual?

Before Trainual we struggled to even know where to document stuff. Technology sometimes escapes me. Trainual made it easy for us to put everything in one spot and it makes sense! Review collected by and hosted on G2.com.

What do you dislike about Trainual?

I wish there were more ways to drill down topics. I often have to go into the content I think the information will be located and Control F and search and if I don't find it I have to move on to the next content batch and do another search. Wish we could find this info without having to click into each content batch. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

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We love hearing how Trainual helped bring everything into one place — especially when documentation felt overwhelming before. Thanks for calling out the challenge around digging into content, too. Between search and our AI assistant, there may be ways to surface what you need faster, and our team’s always happy to help you explore those options.

Yola S.

Internal Sales Agent / Company Concierge

Small-Business (50 or fewer emp.)

10/2/2025

"So Helpful To Keep All Of Our Procedures and Learning Tools In One Place!!"

5/5

What do you like best about Trainual?

I really appreciate having all of our learning materials and procedures organized in a single location. I also like how everything is divided into clear sections, which makes it very straightforward to use. Overall, it's extremely user-friendly! Review collected by and hosted on G2.com.

What do you dislike about Trainual?

I honestly haven't encountered any drawbacks so far; it has worked wonderfully for our team. Review collected by and hosted on G2.com.

What problems is Trainual solving and how is that benefiting you?

Previously, all of our Standard Operating Procedures, training videos, and checklists were scattered across various folders, making it difficult to keep track of everything. Now, everything is organized in one place, which has saved us a significant amount of time and effort since we no longer have to search through countless files. Additionally, we are able to upload videos for training and onboarding, which has further streamlined our processes. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

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This is so great to hear! We’re thrilled Trainual’s helped bring everything together in one easy, organized place and saved your team time. Love hearing it’s been smooth and user-friendly all around! Thank you so much for being part of the Trainual community.

Sarah A.

Co-Founder ; CEO

Mid-Market (51-1000 emp.)

7/28/2025

"A Game-Changer for Policy and Procedure Management"

5/5

What do you like best about Trainual?

I love Trainual's intuitive design, which has been instrumental in helping me organize my thoughts and create policies and procedures with ease. The ability to insert multimedia elements such as pictures and videos has added significant value, enhancing the clarity and engagement of the materials I develop. I am particularly impressed with the AI integration, which saves time and effort by translating and adjusting tones effortlessly. This feature has been incredibly useful, streamlining communication and training processes. The straightforward setup, thanks to the helpful assistance from the team, made the initial adoption smooth and stress-free. Additionally, Trainual has resolved 80% of my former challenges in maintaining consistency and accessibility of information, which previously plagued my team when using word documents and Google Drive. Recognizing if team members have accessed and responded to materials is also a valuable benefit. Ultimately, Trainual's ability to save time and effort in training and creating company procedures has made it an indispensable tool, and its profound impact is why I constantly recommend it to others. My admiration for the developers is immense, as their platform has truly revolutionized my workflow. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

I don't like the current search functionality in Trainual. It's difficult to search for information by keywords effectively. People have different ways of phrasing topics, and as it stands, it's challenging to locate the necessary information. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

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We may have just screamed reading this review. 😂 So glad Trainual’s hitting the mark for your whole team, from the cleaning crew to the CEO! Appreciate the heads-up on search and Arabic AI, we'll definitely make our product team aware of your feedback. Thanks for being such a great part of the Trainual community.

Xana L.

1/16/2026

"Effortless Workflow Optimization with Trainual"

5/5

What do you like best about Trainual?

I definitely love the flowchart aspect of Trainual and the design is great. It's really easy to use, and I love being able to embed images, GIFs, and links. I think it's user-friendly, at least for me, and I absolutely love using it. I also love that I can track completions. Trainual is especially helpful for maintaining consistency in agent workflows and is really valuable for visual learners like our team. The Trainual University was great too. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

I wish the search was a little bit better. Sometimes I notice that I am quite literally typing in a keyword from the document, and it just doesn't quite pull it up. I think that's the number one thing that my team struggles with too is, like, if they search something, even if they search the correct word, they still can't find the exact document they're looking for. And even me in an admin role, I still struggle to find it as well. I would also say the AI is okay but it has a decent amount of improvement to go through. I know AI is still up and coming in a lot of ways, so I'm not worried about that. And obviously, there's also the really negative environmental impact of AI, so I completely understand not implementing it. I try to use it as sparingly as I possibly can. But it seems to be the future...for better or worse. And I do think it could improve. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

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Thanks so much for the thoughtful review! We’re glad Trainual’s flowcharts, visuals, and completion tracking have been a strong fit for your team. We really appreciate you calling out your experience with search and AI, too. If you’re open to sharing more, our support team would love to learn from you and pass that context along to our product team.

Marni R.

Head of People

Mid-Market (51-1000 emp.)

11/19/2024

"The Perfect Pick!"

5/5

What do you like best about Trainual?

I searched for a very long time for a 'playbook' platform to use for our company as our last one let us down hard by losing our data when renewing our contract. From the beginning, Trainual looked easy to use as well as professional, but simple and had a 'fun' aspect which was important in getting employees to WANT to use the platform, not only need to use it. The onboarding process was incredible and the Implementation Specialist who guided me through the first couple weeks of using the platform was really wonderful and patient with me while I learned the features and benefits to using Trainual. Our company has a friendly competition between departments to see who can get through the content as and when it comes out within a specific time frame and it's now normal for everyone to search on Trainual prior to asking a colleague for assistance - love it! It was easy for employees to access Trainual and it's intuitive interface as well as multiple features makes it a perfect pick for us. The Trainual community forum is also really helpful and informative and a cool added feature that I wasn't sure I'd make use of, but I do and I see the value in it. The Trainual Team is also always innovating and being creative with their features as well as asking for user imput which is so valuable and makes us feel seen and heard with our concerns/ideas. We have now been using Trainual for almost 2 years and I am so so glad that I found it - I will not be looking for a new platform any time soon! Review collected by and hosted on G2.com.

What do you dislike about Trainual?

Nothing - everything about the platform is truly wonderful! Review collected by and hosted on G2.com.

What problems is Trainual solving and how is that benefiting you?

Trainual provides an all-in-one platform for us to use across departments for policies (and policy acknowledgements/e-signatures) as well as ongoing training and onboarding. Trainual is hugely beneficial as there is now a standard training that the every single person receives to ensure that all new starters have the same opportunity as each other. We are constantly updating and improving our processes and with Trainual, we're able to effectively send them out to the whole company so that everyone is aware and able to access the content easily. Review collected by and hosted on G2.com.

Response from Ben Lofrumento of Trainual

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Hi Marni,

Thank you for sharing your detailed review of Trainual! It’s wonderful to hear about your positive experience with the platform, particularly its user-friendly design and engaging onboarding process. It's exciting that your team has embraced it, turning learning into a friendly competition that fosters collaboration and knowledge-sharing across departments.

We appreciate your concerns regarding the transition to your Customer Success Manager and any delays you experienced. Ensuring consistent support is crucial, and we're glad to hear that the integration issue has been resolved to your satisfaction.

If you have any suggestions for improvements or features you’d like to see in the future, we’d love to hear your feedback! Thank you again for your insights, and best wishes as you continue to use our platform!