![Monica D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Monica D.")
MD

Monica D.

Small-Business (50 or fewer emp.)

2/21/2023

"Perfectly imperfect"

5/5

What do you like best about Trainual?

Trainual has amazing customer service; someone is always ready to answer your question(s) in the chat. We have been enjoying Trainual at all levels of our company. We just had our first round of hires use Trainual instead of a manual training guide, and it's made a world of difference. The search bar is such a helpful tool (even after the training process) to reference any topic. Additionally, with a quick click, you can easily update information at any level of a manual. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

Trainual is a new, evolving platform, so it's not perfect. There seem to be coding or engineering problems that are causing the text to be displayed in a different font when it is bold, underlined, or italic. However, this is an issue that they are already aware of and working on a solution for. Additionally, formatting numbers/bullets and photos can be somewhat challenging to get it exactly how you want it. You can't copy pictures out of Trainual. Review collected by and hosted on G2.com.

What problems is Trainual solving and how is that benefiting you?

With employees all over the country, Trainual makes it easy. It allows employees to access not only our policies and procedures but their specific role and responsibilities within the company from anywhere. While our training process takes place in person, it is easy to assign them subjects to follow along with. If they have questions or concerns after training, they can easily find the answer (most of the time) by searching Trainual rather than asking someone. Review collected by and hosted on G2.com.

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Response from Mallory Glessner of Trainual

[Editedit](https://www.g2.com/survey_responses/trainual-review-7743381/official_response/edit)

Hey Monica! Thanks for taking the time to share your review. 🙏 We're really proud of our support team and will pass along your feedback. It's great to hear what a difference you're experiencing with Onboarding. We're big fans of search efficiency too! Exciting updates coming to the content editor - stay tuned. 👀

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

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