# Trainn Reviews **Vendor:** Guider Labs **Category:** [Customer Education Software](https://www.g2.com/categories/customer-education) **Average Rating:** 4.6/5.0 **Total Reviews:** 67 ## About Trainn Trainn is a customer education platform for SaaS companies that enables customer-facing teams to create product training content - such as videos and guides - and deliver it across knowledge bases, learning management systems (LMS), and in-app experiences to support onboarding, product adoption, and customer success at scale. Our All-in-one customer education platform features: Content Authoring Hub: Create professional training content in minutes - from product demo videos to interactive walkthroughs, without any technical expertise Branded Knowledge Base: Reduce support tickets with a self-serve help center featuring intelligent search and role-based content personalization No-Code LMS: Scale customer training with a branded academy that delivers personalized learning paths, driving product adoption and retention In-app Tutorials: Embed help videos and guides directly inside your product so customers get instant answers without leaving their workflow Looking for a modern solution to your customer's training needs? Try https://trainn.co/ ## Trainn Pros & Cons **What users like:** - Users find Trainn to be an **easy-to-use tool** for creating walkthrough videos quickly and efficiently. (24 reviews) - Users love the **quick and easy video creation** in Trainn, enhancing user education and support efficiency. (18 reviews) - Users value the **easy creation** process of Trainn, benefiting from its user-friendly and effective video-making features. (15 reviews) - Users value the **effective team collaboration** in Trainn, facilitating easy video creation and support for multi-language content. (11 reviews) - Users value the **user-friendly content creation** of Trainn, facilitating quick and effective video production for education. (10 reviews) - Users value the **ease of creating training videos** with Trainn, enhancing their hybrid training experiences effectively. (10 reviews) - Video Recording (9 reviews) - Easy Editing (8 reviews) - Customer Support (7 reviews) - Features (7 reviews) **What users dislike:** - Users experience **AI limitations** like lack of mobile app and script generation, impacting ease of use and efficiency. (6 reviews) - Users experience **recording issues** with delays and mismatched audio, making video creation more challenging than expected. (5 reviews) - Users find the **voice quality to be robotic** , impacting the overall experience despite the tool's benefits. (5 reviews) - Users often face **bug issues** within Trainn, leading to delays and frustrating repeated tasks during editing. (4 reviews) - Users note the **limited features** of Trainn, highlighting missing mobile support and essential content creation tools. (4 reviews) - Limited Options (4 reviews) - Missing Features (4 reviews) - Users feel the **feature deficiency** of Trainn limits functionality, lacking bulk selection and advanced audio editing options. (3 reviews) - Inaccuracy (3 reviews) - Limitations (3 reviews) ## Trainn Reviews ### 1. Trainn shows users more than just where to click. **Rating:** 4.0/5.0 stars **Reviewed by:** Alex S. | Senior Manager, Scientific Liaisons, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2026 **What do you like best about Trainn?** Trainn fits my current needs to not just show users how to use our tools, but to share with them their value. **What do you dislike about Trainn?** The software has been a big buggy in some places. There also are some things that I have to do repeatedly, such as uploading the same background image for every new tutorial, since there's no option to save. **What problems is Trainn solving and how is that benefiting you?** Trainn is providing me with another channel to reach users and penetrate more deeply our potential user base. ### 2. Easy platform for L&D **Rating:** 4.5/5.0 stars **Reviewed by:** Gareth M. | GM, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Trainn?** Ease of use, simple process of sharing a screen and recording. Like the annotations and adding music. **What do you dislike about Trainn?** Increased reporting ability, fields are there but cant be exported. **What problems is Trainn solving and how is that benefiting you?** Original issue was training our customers outside of normal operating timezones. This has been expanded for the whole customer database now. No longer require staff to adjust hours to suit overseas timezones. Reduced support questions. ### 3. Trainn: Streamlining Our L&D Journey **Rating:** 5.0/5.0 stars **Reviewed by:** Wayne B. | Product Marketing Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Trainn?** Trainn offers a very intuitive interface for both administrators and learners. The dashboard is clean, and navigating through courses and modules is straightforward. The support team at Trainn has been exceptional. Responses are quick, and they are genuinely helpful in resolving issues or guiding us through features. They go the extra mile to ensure we're getting the most out of the platform. **What do you dislike about Trainn?** While there are some gamification elements, I'd love to see more advanced options and deeper integration to boost learner engagement further. **What problems is Trainn solving and how is that benefiting you?** Trainn provides a comprehensive, centralized platform that significantly enhances our learning initiatives. With Trainn, we are able to easily: Standardize Training: We ensure all employees receive consistent, up-to-date training content across the organization. Track Progress: We accurately monitor course completion, quiz scores, and overall learning progress for individuals and teams with ease. Generate Reports: We can quickly pull insightful reports on customer enablement, engagement, and training effectiveness, which helps us demonstrate the value of our programs and continuously improve. Improve Accessibility: Employees can conveniently access training materials anytime, anywhere, fostering a proactive culture of continuous learning. This has significantly streamlined our L&D operations, optimized administrative efforts, and enhanced the overall effectiveness of our training programs. ### 4. Easy to build documentation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Trainn?** Trainn has been very easy to use to build a wide range of documentation for our software. It's one of the easier tools I have used to create documentation and product demos, and it reduces a lot of the video editing process by being able to edit on the go. You don't need to re-record to add in additional parts you may have missed, and if you need to change the narration, you can quickly edit the script and save and it's changed. Overall, it has reduced my documentation video production from roughly 9 hours to 2 hours per video for a rather difficult software. **What do you dislike about Trainn?** They don't have a mobile application yet to capture videos on mobile and put them into their system, so you have to record on your mobile, then upload the video and cut it up yourself. However, the cutting tool is actually really easy to use, and within a couple of videos, it wasn't a big deal at all. It doesn't generate an AI script like it would on desktop, so you do have to write your own script for uploaded videos, but for my use case, I was doing that already. **What problems is Trainn solving and how is that benefiting you?** We needed to upgrade our old documentation / knowledge base with an easier to upload system so more people could create documentation and product demos as our software evolved. We wanted a more modern documentation site so we could send our customers video tutorials and walkthroughs of features to reduce the amount of calls we get around small problems that could be solved with a video. ### 5. Best screen-recording tool for end-user training of computer applications **Rating:** 4.5/5.0 stars **Reviewed by:** Rob B. | Technical Training Strategy Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Trainn?** Best screen-recording and streaming platform for computer application end-user training and support. Very shallow learning curve. No need for a radio-voice, good microphone or ambiance to record. Just a good script and solid screen-recording skills while reading the script. After recording, Trainn will replace your voice with a high-fidelity AI voice of choice. You can even record in your native language, then let Trainn translate the video into a target language (or publish video in multiple languages). Improve the script in post, add annotations. Then share with your audience using Trainn's streaming platform. No need to generate an mp4 and uploading it elsewhere. When edits are needed, simply edit the video, fix and republish. Even when the video is embedded in an eLearning module, the fix will be instant. Nice extras: Trainn generates a step-by-step guide underneath the video. Or create an interactive guide from the video to share. Add chapters so users can jump to a topic in the video, add closed-captions in multiple languages with a few clicks. All out-of-the box. Saves 50% to 80% of creation and maintenance time. Very quick response from support team. Easy embedding in other platforms, including eLearning software. Used by more and more departments in our organization with different use-cases. **What do you dislike about Trainn?** Improvements can be made on management of large numbers of videos, a solid dictionary to aid the AI engine, support of large localization projects, a global replace function. **What problems is Trainn solving and how is that benefiting you?** Improve quality, time to market, maintenance; manage available SME time, demand for localization ### 6. Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ralph B. | Director of training and partners enablement, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Trainn?** We love the flexiblilty of the solution , related to content creation, easy way to upload content, to edit it. We also like the reporting aspects. Customer support is also a great experience, with fast reply and answering the best possible manner **What do you dislike about Trainn?** Nothing at this time, but we will see with more experience **What problems is Trainn solving and how is that benefiting you?** offering a great LMS solution ### 7. Overall a great product, would love a few more kinks to be worked out. **Rating:** 4.0/5.0 stars **Reviewed by:** Layla M. | Sr. Implementation Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2025 **What do you like best about Trainn?** Trainn team is really responsive to our needs. Overall, most features are built well and do exactly what I need. Easy to pick up regardless of how long it has been between uses. **What do you dislike about Trainn?** I have a few issues with the voice to AI voice tool - it does not split as well as the auto-generated one and it always leaves a tiny clip of my voice in each split which is difficult if not impossible to remove. I also think the zoom/spotlight features are a bit touchy so generally cannot use. I would also really like to be able to bulk download videos or bulk copy codes so that I can distribute as I need to. **What problems is Trainn solving and how is that benefiting you?** We want to make more scaleable our delivery of training to new users to reduce time spent on projects. ### 8. Handy tool, responsive support, and reasonable price **Rating:** 5.0/5.0 stars **Reviewed by:** Angela K. | Manager, Learning and Organizational Development, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Trainn?** My favorite part of the platform isn't the platform - its the people who run it. They are responsive to feature requests and help you adapt the tool to your use case whenever possible. I bought the tool for creating and securely sharing guides internally to help the company transition to a new software platform and it's been perfect for building and sharing my knowledgebase(s). I believe I've only used half of Trainn's functionality and have found incredible value in what I've done so far. Not once has my support team asked me to change my needs to align with their tool, they changed the tool to align with my needs. My use case is not client education, but the platform is flexible enough that I can use it as an internal, employee knowledgebase and share our SOPs securely. I have only used it for guides, but Iook forward to exploring the video tools as well. **What do you dislike about Trainn?** The team at Trainn responded quickly to challenges I'd experienced or frustrations I had with the platform and, when needed, updated Trainn's functionality, updated it or tweaked my settings. I can't think of anything that stands out as a "dislike." Trainn does exactly what I need it to do and they cleared my roadblocks. **What problems is Trainn solving and how is that benefiting you?** My problem was that our processes were not standardized. There was no single source of information, lots of duplication of effort, and everyone did things their own way. With Trainn, we've got a single, up-to-date source of truth that will keep our processes consistent. ### 9. Trainn - Problem Solver **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek T. | Training Head, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Trainn?** All the features are great with easy-to-use, specially video editing in Trainn is a great feature to enhance productivity. **What do you dislike about Trainn?** Nothing. Everything is good. Keep growing. **What problems is Trainn solving and how is that benefiting you?** Now, we can create a video in very less time with multiple freatures. ### 10. Great tool with some room for improvement in certain areas. **Rating:** 4.0/5.0 stars **Reviewed by:** Guilherme F. | Product Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2025 **What do you like best about Trainn?** The support we get from the team is great! They are always on top of whatever we need and provide timely feedback to our questions and enquiries. **What do you dislike about Trainn?** I feel like there are some essential features missing in the video creation process to better help us create content. **What problems is Trainn solving and how is that benefiting you?** We were training partners with live training sessions, taking a lot of time from the team, so now we are moving the partner onboarding process into Trainn's LMS solution, providing video content for partners to learn how to use our product. - [View Trainn pricing details and edition comparison](https://www.g2.com/products/guider-labs-inc-trainn/reviews/trainn-review-8146809?section=pricing&secure%5Bexpires_at%5D=2026-05-19+05%3A13%3A16+-0500&secure%5Bsession_id%5D=9e1be3af-4dfc-49b2-8fb2-d11e153824e2&secure%5Btoken%5D=e8ddc67ec68da105d4fa18e261f41733a41de88c4e3237e5e05701b3ff90067b&format=llm_user) ## Trainn Integrations - [Articulate 360](https://www.g2.com/products/articulate-360/reviews) - [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) ## Trainn Features **Guide Options** - Rich Text Editor - Drag and Drop Editor - Page Templates - Video Tutorials - Document Upload **Platform Basics** - Integrations - Multiple Content Types - Mobility **Platform Features** - Video Capture - Image Editor - Screen Capture - Scrolling Capture - Screen Record - Text Extraction **Knowledge Base** - Q & A - Link Sharing - Searchable **Guide Tools** - Prerequisites - Workflows - Training Modules - Analytics **Training & Learning** - Self-paced - Content Creation - Content Storage and Management - Quiz Capabilities - Certification Engine **Organization** - Search - Permissions - Organization **Security** - Verification - Role-Based Permission - Public vs Private **Access Options** - Multi-Language Support - Mobile Device Support - Single Sign-On (SSO) **Data & Analytics** - Visualization - Learner tracker - Analytics **Customization** - Customizable Thumbnails - Annotations - Frames & Background **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Analytics** - Viewer Reactions - Engagement Insights - Viewer Insights **Generative AI** - AI Text Generation - AI Text Summarization **Communication** - Social Features - Tagging - Upload - Comments ## Top Trainn Alternatives - [Scribe](https://www.g2.com/products/scribe/reviews) - 4.8/5.0 (816 reviews) - [WorkRamp](https://www.g2.com/products/workramp/reviews) - 4.4/5.0 (617 reviews) - [Loom](https://www.g2.com/products/atlassian-loom/reviews) - 4.7/5.0 (2,381 reviews)