--- title: Tookan Reviews meta_title: 'Tookan Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 163 reviews by the users' company size, role or industry to find out how Tookan works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 163 scale: '5' date_modified: '2026-07-17' parent_category: name: Distribution url: https://www.g2.com/categories/distribution --- # Tookan Reviews **Vendor:** Jungleworks **Category:** [Route Planning Software](https://www.g2.com/categories/route-planning-software) **Average Rating:** 4.2/5.0 **Total Reviews:** 163 ## About Tookan Tookan is a powerful off-the-shelf Delivery Management platform, which enables businesses to modernize their day-to-day delivery operations and slash overheads. It comes with a state-of-art technology suite, which facilitates seamless integration between delivery drivers and managers. Tookan gives complete control to the admin team to track real-time operations, providing a comprehensive overview of the efficiency and workload of the field force. Businesses have used Tookan to · Digitise Last-Mile Delivery Operations · Real-Time Fleet Tracking &Optimising Routes. · Integrate Tookan's API to automate the delivery operation · Managing Workforce Tookan equips admin and managers with a bird's eye view of all the business operations and helps in optimizing routes, allocating resources, and tracking agents and tasks seamlessly. For more information, please visit our website: www.jungleworks.com/tookan ## Tookan Pros & Cons **What users like:** - Users appreciate the **ease of use** of Tookan, benefiting from its intuitive design and organized features. (8 reviews) - Users value the **extensive customization** options of Tookan, allowing seamless adaptation to specific workflow needs. (6 reviews) - Users appreciate the **organization and reliability** of Tookan, enhancing efficiency in dispatching and tracking deliveries. (6 reviews) - Users value the **intuitive interface and robust features** of Tookan, greatly enhancing delivery operation efficiency. (5 reviews) - Users value the **real-time notifications** of Tookan, enhancing efficiency and improving communication with clients and drivers. (5 reviews) - Users commend the **reliability** of Tookan, highlighting its seamless logistics and user-friendly interface for efficient operations. (5 reviews) - Users praise Tookan's **responsive customer support** that enhances productivity and streamlines operations effectively. (4 reviews) - Driver Tracking (4 reviews) - Efficiency (4 reviews) - Efficiency Improvement (4 reviews) **What users dislike:** - Users express frustration over **poor customer support** , experiencing lack of response and unresolved issues for lengthy periods. (3 reviews) - Users find Tookan's **lack of flexibility** in branding and customization options to be a significant drawback. (2 reviews) - Users find Tookan's **limited customization options** frustrating, wishing for more flexibility in branding and user controls. (2 reviews) - Users express frustration with the **limited functionality** of Tookan, highlighting issues with bugs and minimal customization. (2 reviews) - Users feel Tookan lacks **flexibility in branding options** , leading to higher costs for necessary customization. (2 reviews) - Poor Customization (2 reviews) - Poor Reporting (2 reviews) - Users express frustration with the **poor customer support** from Tookan, highlighting slow responses and unresolved issues. (2 reviews) - Users report **software instability** with Tookan, facing bugs and unfulfilled promises that hinder their experience. (2 reviews) - Users report serious **technical glitches** with Tookan, including bugs, lagging maps, and unresponsive support. (2 reviews) ## Tookan Reviews ### 1. Tookan makes managing deliveries simple and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Keenway . | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Tookan?** I like that Tookan keeps everything organized in one place. For Keenway LLC, a final-mile delivery service, the platform makes it easy to dispatch orders, track drivers, and give customers real-time updates. It’s reliable, flexible, and works well for small businesses trying to scale without complications. The customer portal and live tracking features save us time and add a professional touch for our clients. **What do you dislike about Tookan?** I wish Tookan were more flexible with branding. They charge a significant amount for white-label customization, and as a delivery service, having a branded app for both customers and drivers makes a substantial difference. I used Shipday before, and they included branded apps at a much lower cost, which was great. That said, Shipday didn’t offer a full customer portal the way Tookan does, so Tookan still has the edge in overall functionality. **What problems is Tookan solving and how is that benefiting you?** Tookan solves the problem of having a professional-looking web app for delivery management. It gives Keenway LLC a platform that looks clean and modern while still being easy for drivers and customers to use. The customer portal especially helps us look polished and organized, which builds trust. It also helps us plan routes better and keep everything on track without needing multiple systems. ### 2. Really useful delivery management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Kshitij G. | Associate Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Tookan?** The best part about Tookan is its flexibility in managing deliveries and tasks in real time. The dashboard is clean and easy to navigate, allowing me to assign jobs to drivers with just a few clicks. I really appreciate the live tracking feature, which helps both my team and customers know exactly where a delivery is at any given moment. The customization options for workflows and notifications mean I can adapt the platform to fit my exact needs without having to compromise on functionality. **What do you dislike about Tookan?** While Tookan is a strong platform, there are a few areas that could be improved. The initial setup can feel overwhelming due to the number of settings and options available, and it took me some time to fully understand all the features. Occasionally, the mobile app experiences minor sync delays in areas with poor internet connectivity. I also think the reporting dashboard could be made more visually intuitive with better data visualization options. That said, these are relatively small trade-offs considering the overall benefits. **What problems is Tookan solving and how is that benefiting you?** Tookan helps me manage deliveries and field tasks in one place, with real-time tracking and automated updates. It’s reduced errors, saved time, and improved customer satisfaction. ### 3. Sold on promises, delivered nothing **Rating:** 0.0/5.0 stars **Reviewed by:** Ye K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Tookan?** The sales rep was very responsive at first and the dashboard screenshots looked promising, giving the impression of a mature delivery-management platform. **What do you dislike about Tookan?** After payment Tookan admitted that the core feature they repeatedly promised — automatic delivery-fee calculation and display in WooCommerce checkout — is impossible. No usable integration was delivered in more than a month and the company refused a refund, citing “effort” instead of results. Complete misrepresentation, lost time and money. **What problems is Tookan solving and how is that benefiting you?** I hoped Tookan would solve B2B last-mile logistics by automating delivery-fee calculation, task creation and live tracking for multiple WooCommerce stores. Unfortunately, the promised automation never materialised, so no actual benefit was realised. ### 4. Total disappointment — Tookan is a nightmare to deal with **Rating:** 0.0/5.0 stars **Reviewed by:** Δημητρης . | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Tookan?** Nothing. The platform looks decent on the surface, but everything underneath is broken, unreliable, and unprofessional. There is literally no “best” — just a trap dressed like a service. **What do you dislike about Tookan?** Where do I even begin? The system is buggy, unstable, and full of false promises. They charged me, delivered nothing, and then ghosted me. Their support team is either nonexistent or just ignores you. Features like tracking, scheduling, reporting — all look good on paper but fail miserably in practice. It’s a pure scam dressed up as a SaaS platform. Stay away. **What problems is Tookan solving and how is that benefiting you?** Nothing. The platform looks decent on the surface, but everything underneath is broken, unreliable, and unprofessional. There is literally no “best” — just a trap dressed like a service. ### 5. Seamless and efficient. **Rating:** 4.5/5.0 stars **Reviewed by:** Maceo M. | Head of Logistics, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Tookan?** We have been working alongside Jungleworks for almost 5 years now. As a tech-based food delivery company, we rely on seamless logistics and efficient operations to keep our customers satisfied. Jungleworks has been an excellent partner in helping us streamline our delivery process with the intuitive and reliable Tookan platform. The driver app is user-friendly, making it easy for our team to navigate routes, manage orders, and communicate effectively. **What do you dislike about Tookan?** There have been a few bugs throughout the years, but for the most part they have been resolved in a timely manner. The other issue has been that the live map can lag at times, not showing a real-time location of any particular driver. **What problems is Tookan solving and how is that benefiting you?** -Live delivery tracking -Direct communication and updates to our clients -Client memory (Address, Phone #, Instructions, etc.) ### 6. Tookan is an excellent cloud-based Saas for streamlined workflows! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2025 **What do you like best about Tookan?** We made our business platform based on Tookan software as a Saas. Tookan has been a game changer for our business. Tookan's excellent user interface and its different features make managing the field workforce and collaborating with our teams a breeze. It has easy learning and our team quickly adapted. It automated our connection with our field staff and customers. With Tookan assigning jobs, tracking the delivery of service, and updating our customers is very seamless. These integrations saved us hours of manual work. Customer service has been responsive and helpful whenever we needed. Since implementing Tookan our productivity has significantly increased, and our workflow is much more organized. If you’re looking for a dependable, scalable solution to enhance your operations, I highly recommend Tookan **What do you dislike about Tookan?** It would be great if they frequently update their customers (businesses who use Tookan software as Saas) regarding the availability of new features and their functionality to help the business more. **What problems is Tookan solving and how is that benefiting you?** With Tookan assigning jobs, tracking the delivery of service, and updating our customers is more efficient and seamless ### 7. Overall Good Experience, but the customer and agent apps need attention for improvements. **Rating:** 4.0/5.0 stars **Reviewed by:** Asjid M. | Process Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Tookan?** The order management and tracking at one platform. Roles customization **What do you dislike about Tookan?** The confusing features and less customizaton flexibility. No control on customers and their roles assignment **What problems is Tookan solving and how is that benefiting you?** We are using Customer, Agent and Manager apps of Tookan by Jungleworks for our Orders Management and Tracking. It is a good experience using these apps, but the customer and agent apps need attention for updates and improvements according to latest use case requirements. We are also in contact with Jungleworks Customer support team for modification in our app and they were quite responsive and cooperative. The updates on the requirements from the Development Team and Customer support team needs to be fast. Many fields and toasts in apps need modification. ### 8. Creation of e-commerce website **Rating:** 4.5/5.0 stars **Reviewed by:** Praveen J. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Tookan?** Team was very good and efficient. They were able to create the domain and able to map the products. The team including Gurpreet and others are very helpful and were able to provide good guidance and suggestions. They are very strong in their technical and functional aspects. They were able to resolve the payment gateway issues in one or two days. I am very happy to be a part of that company and team. I am looking forward to work for different projects as well. Good luck team. **What do you dislike about Tookan?** Nothing about to say anything wrong and misleading for me. **What problems is Tookan solving and how is that benefiting you?** Products segregation and price analysis and promotion ### 9. Disappointing Support Experience **Rating:** 1.0/5.0 stars **Reviewed by:** Thanh Nhat T. | ECommerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Tookan?** Tookan offers a comprehensive solution for managing delivery operations with an intuitive interface and robust features. The real-time tracking and route optimization tools have significantly improved our efficiency. However, the settings are quite limiting and lack flexibility, and there have been very few improvements over the more than 6 years I have been using the platform. **What do you dislike about Tookan?** The support experience has been extremely disappointing. I have submitted a ticket over 45 days ago and still haven't received any updates. My ticket status remains "NEW," and when I reached out via live chat, I was promised a response within 24 hours, which never happened. The lack of timely and effective support is frustrating and unacceptable. This is the first time in my life I’ve encountered a SaaS with such poor support. I will definitely consider switching to another service. **What problems is Tookan solving and how is that benefiting you?** The only effective feature I've found in Tookan is its real-time tracking. This aspect has been crucial in keeping tabs on our delivery agents and packages, ensuring transparency and accountability. It has allowed us to provide accurate ETAs to our customers and has significantly improved customer satisfaction. However, the reporting functionality has been a major letdown. Reports are slow to generate and often inefficient, which hampers our ability to quickly analyze performance and make informed decisions. This has been a significant drawback, affecting our operational efficiency and overall experience with the platform. ### 10. Great product, Good support **Rating:** 4.5/5.0 stars **Reviewed by:** Adrian P. | Senior Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Tookan?** The tool is easy-to-use, provides multiple options for different use-cases and is able to align with our operating model quite well. We use this everyday, and is critical for our business. The Support team was good, Point of contact was engaging. It was easy to implement and integrate with our other systems. In case of any configuration or customization requirements, the team takes more time, but to an acceptable limit **What do you dislike about Tookan?** I don't see any downsides currently, as we are able to use it well for our use-cases. **What problems is Tookan solving and how is that benefiting you?** Tookan is solving a problem of visit coordination, optimization and tracking of my sales team members. ## Tookan Discussions - [why cant one implement local payment gateways?](https://www.g2.com/discussions/why-cant-one-implement-local-payment-gateways) - 1 comment, 1 upvote - [How do I get my refund](https://www.g2.com/discussions/how-do-i-get-my-refund) - 1 comment, 1 upvote - [What are the defining features of Tookan?](https://www.g2.com/discussions/what-are-the-defining-features-of-tookan) - 1 comment - [View Tookan pricing details and edition comparison](https://www.g2.com/products/tookan/reviews/tookan-review-7799120?section=pricing&secure%5Bexpires_at%5D=2026-07-17+11%3A06%3A13+-0500&secure%5Bsession_id%5D=5273b7e3-cdc3-42f2-8234-d12fbe54e59e&secure%5Btoken%5D=0cd6d28941ccef8ec67167c3f47645fbfb3ac2e804838b140262b0b0b5b92a15&format=llm_user) ## Tookan Integrations - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) ## Tookan Features **Routing** - Master Routing - Default Routes - Route Assignment **Vehicle Management** - Inventory - Fuel Management - Maintenance - Vehicle Tracking **Vehicle Tracking** - Locations - Fuel Consumption - Inventory - Geofencing **Dispatching** - Route optimization - Auto dispatch - Order management **ELD Compliance** - Hours Logged - Preventive Maintenance - DVIR - Offline Access **Scheduling** - Master Schedule - Constraints - Adjustments - ETA **Driver Management ** - Onboarding - Safety - Driver Tracking - Driver Behavior **Deliveries** - ETAs - Proof of delivery - Route Optimization **Driver Tracking** - Alerts - Mileage - Performance - ETAs **Customer portal** - Status updates - Real-time driver tracking - Customer communication - Customer feedback - Delivery customization **Optimization** - Priorities - Real Time - Dynamic Routing **Analytics** - Vehicle Performance - Driver Performance - Cost **Driver tools** - Proof of delivery - Onboarding - Adaptive deliveries **Analytics** - Performance - Time & Costs - Productivity **Analytics** - Vehicle Performance - Driver Performance - Costs **Reports** - Delivery metrics - Driver rating **Agentic AI - Fleet Tracking** - Proactive Assistance - Decision Making **Agentic AI - Fleet Management** - Proactive Assistance - Decision Making - Multi-step Planning - Collision Detection - Natural Language Interaction - Facial Recognition **Generative AI - Fleet Management** - Text Summarization ## Top Tookan Alternatives - [Onfleet](https://www.g2.com/products/onfleet/reviews) - 4.6/5.0 (137 reviews) - [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) - 3.8/5.0 (948 reviews) - [Shipsy](https://www.g2.com/products/shipsy-shipsy/reviews) - 4.5/5.0 (157 reviews)