--- title: Tidio Reviews meta_title: 'Tidio Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1908 reviews by the users' company size, role or industry to find out how Tidio works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1908 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Tidio Reviews **Vendor:** Tidio **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,908 ## About Tidio Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact ## Tidio Pros & Cons **What users like:** - Users love the **ease of use** of Tidio, enhancing team communication and providing seamless customer interaction. (225 reviews) - Users appreciate Tidio for its **immediate customer support capabilities** , enhancing engagement and satisfaction with timely assistance. (184 reviews) - Users are impressed by Tidio's **efficient AI chatbot** , which enhances customer communication and support during peak times. (155 reviews) - Users praise Tidio's **easy setup** , making the initial configuration smooth and efficient for getting started quickly. (154 reviews) - Users love Tidio’s **real-time engagement features** , making customer interaction seamless and effective across multiple platforms. (139 reviews) - Users love Tidio's **efficient AI-enabled chat features** , appreciating its user-friendly setup and fantastic support. (132 reviews) - Automation (124 reviews) - Intuitive (120 reviews) - Useful (117 reviews) - Users appreciate the **excellent customer support** of Tidio, enhancing their experience with seamless communication convenience. (107 reviews) **What users dislike:** - Users find Tidio **expensive** , especially for freelancers seeking affordable licensing options that meet their needs. (76 reviews) - Users find the **missing features** in Tidio, like geolocation, to be costly and lacking in flexibility. (59 reviews) - Users find Tidio's **limited customization** frustrating, wishing for more control over chatbot settings and workflows. (57 reviews) - Users find Tidio's pricing to be **too expensive** and suggest a more flexible payment model for better affordability. (56 reviews) - Users desire **more features** in Tidio, such as additional chatbot styles and improved editing capabilities on mobile. (55 reviews) - Users face **usage limitations** with Tidio's free version, often maxing out chat requests too soon. (47 reviews) - Chat Functionality (46 reviews) - Users find the **AI limitations** of Tidio restrictive, particularly in pricing and customization for their specific needs. (44 reviews) - Cost Limitations (44 reviews) - Chat Functionality Issues (43 reviews) ## Tidio Reviews ### 1. Needs Proactive Mobile Demos to Match Smartphone-Centric Users **Rating:** 1.5/5.0 stars **Reviewed by:** Pierre K. | Head of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2025 **What do you like best about Tidio?** No idea yet... Really Additionally the client seems to be very slow **What do you dislike about Tidio?** Why is there no proactive demo on exit intent ... Even on mobile phones... The world got 99% smartphone centric **What problems is Tidio solving and how is that benefiting you?** To get user feedback **Official Response from Support Tidio:** > Hi Pierre! We're sorry to hear that our product didn't meet your expectations fully. While we do not offer a demo specifically for mobile, we encourage you to check our regular demo prepared by our colleague, Anna: https://www.loom.com/share/a9dda396e21947699c246f80ca128653 You can also check our onboarding videos: https://www.youtube.com/playlist?list=PLFI-XfTavLwUuZiD7-ydaXqrHqTOmaUQr Lastly, in case of any specific questions, do reach out to us at support@tidio.net, the Team will be there to assist. ### 2. I am using Tidio for a bit now, and their app interface is very easy to follow and user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Faiza B. | Entrepreneur, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Tidio?** My customers can now contact me far easier then first. It's also great that they chose to add a free plan. To me, the app is perfect for my business, and helps me connect and communicate with my clients, and help them when i'm not there using the AI bot. **What do you dislike about Tidio?** To me, there are no official downsides other then the free plan being a bit restrictive, but i expected that already. When i scale up my business i will gladly make use of their other plans to further grow and be able to help my customers to the fullest. **What problems is Tidio solving and how is that benefiting you?** Tidio is helping me solve a long-term problem. I have been struggling to connect with my clients fast and easy. The only reliable means of communications were email, or sms. This, though, was not fast enough and scared some clients away. Tidio was a real game changer when i first heard of it. It was really amazing to have a nice interface, which is user friendly for anyone, anywhere. **Official Response from Bart Turczynski:** > Faiza, thank you for sharing! Hope Tidio continues to serve you well :) ### 3. Works Great with AI Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Devesh T. | GDGC Technical Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Tidio?** Tidio is very easy to operate even a child with very less knowledge can implement it on theie website, The best part it that it trains automatically, its Lyro AI handles most of support itselves and if AI is not able to handle, user also have an option to talk to a person directly. **What do you dislike about Tidio?** The hard part is training it, it has to be manually trained to make it precise and manually entering a bunch of questions and answers is time consuming, also their is no basic plans, its either free or a lot expensive **What problems is Tidio solving and how is that benefiting you?** Tidio is solving and managing customer relations for me, Managing customer requests via email was a lot harder, now i have all complains at one place and most of them handled by the AI **Official Response from Bart Turczynski:** > Happy to hear you're enjoying Tidio's agentic AI and chatbot features, Devesh! ### 4. Simple Set up and Easy to Navigate **Rating:** 4.5/5.0 stars **Reviewed by:** Ashlie D. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Tidio?** Its simple dashboard set up makes it easy to stay on top of all chat sessions. **What do you dislike about Tidio?** I dont have a need for the AI responses so the Copilot auto launch when accepting the new session that recently started is a bit frustrating **What problems is Tidio solving and how is that benefiting you?** It has provided another avenue of communication for my customers that may want immediate assistance but cannot be pulled away for a phone call. Having the ability to chat does make my job easier; I hope more and more of our customer base begins to use the function. **Official Response from Bart Turczynski:** > Thanks, Ashlie! ### 5. Clear, simple and uncluttered, but automation can feel daunting **Rating:** 5.0/5.0 stars **Reviewed by:** Richard P. | Marketing & Communications Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Tidio?** I really like its uncluttered, simple interface. It's clear to find the features I need, and I am not swamped with irrelevenent buttons. **What do you dislike about Tidio?** I find the user flows and automation fairly daunting. I have tried to use the self-help guidance, but I would really appreciate some bespoke guidance for my usage. I have not reached out to customer support yet, but I plan on asking for support. **What problems is Tidio solving and how is that benefiting you?** Tidio offers another route into getting in touch with our companies. People interested in LUC's services can engage ad hoc and informally, which is useful for us. **Official Response from Bart Turczynski:** > Do reach out, Richard, we can make things happen together :) ### 6. User-Friendly App, But Auto-Logout Affects Notifications **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Tidio?** THE DESKTOP APP IS VERY USER FRIENDLY AND EASY TO NAVIGATE **What do you dislike about Tidio?** IT SIGNS ME OUT ANND SOMETIMES I DONT GET NOTIFICATIONS BECAUSE I THINK IM STILL LOGGED IN **What problems is Tidio solving and how is that benefiting you?** ITS ALLOWING CLIENTS AND POTENTIAL CUSTOMERS TO CHAT WITH US AND GET INFORMATION AFTER REGULAR BUSINESS HOURS **Official Response from Bart Turczynski:** > Thank you for the review! ### 7. Very pleased **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2025 **What do you like best about Tidio?** I’ve been using Tidio Chat for a while now, and I have to say, it’s been an excellent addition to my business. The platform is incredibly user-friendly, and setting it up was a breeze. I love how it integrates seamlessly with my website and social media, allowing me to manage all customer interactions from one place. The live chat feature is responsive, and the AI-powered chatbot is a huge time-saver, handling common inquiries quickly and efficiently. This has definitely helped improve my customer service, making it faster and more efficient. I also appreciate the analytics and reporting tools—it’s great to see how I can further enhance my customer interactions. Overall, Tidio has really streamlined my customer support and helped me provide a better experience for my clients. **What do you dislike about Tidio?** Absolutely nothing so far it has been such an exceptional experience with them **What problems is Tidio solving and how is that benefiting you?** Tidio has really streamlined my customer support and helped me provide a better experience for my clients. I have also been able to close deals through the chat feature on my website on numerous occasions. **Official Response from Bart Turczynski:** > That's such a nice review, thank you! We're proud our AI agent, Lyro, is helping you save time and mental bandwidth. ### 8. Exactly What I Was Looking For **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Tidio?** Implementation was a breeze, and the ability to add specific site info to the knowledge base without having to create specific questions was an unexpected time saver. I have just implemented Tidio and look forward to growing my business and assisting my customers by offering customer support at all times. Really brilliant! **What do you dislike about Tidio?** I have not discovered one as of yet, but the customer service has been great so far, I would expect they could assist should I find a dislike. **What problems is Tidio solving and how is that benefiting you?** Tidio is engaging with customers when myself or staff need to focus on other aspects of the business. Since we are a small business the engagement is very important. **Official Response from Bart Turczynski:** > Christopher, glad to see Tidio's all-in-one help desk platform is what you were looking for! The feeling is very much mutual 😅 ### 9. My New Customer Service Assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Tidio?** Our team was receiving an overflow of customer emails. Tidio allowed us to streamline our FAQs, give customers answers in seconds, and save our team valuable time! **What do you dislike about Tidio?** I wish I was able to turn off the ability for customers to type in the live chat and only rely on the elements built from the flow. Also, it would be nice if the pricing was more customizable based on your needs. **What problems is Tidio solving and how is that benefiting you?** Tidio solves the complex dynamics of customer support with the ability to create flows. **Official Response from Bart Turczynski:** > Thanks for the review! You can absolutely turn off typing for customers. Look into Action > Disable text input. Give this a read https://help.tidio.com/hc/en-us/articles/5465426393756-Disable-Text-Input ### 10. User-Friendly with Effective Live Chat and Flows **Rating:** 5.0/5.0 stars **Reviewed by:** Shayan R. **Reviewed Date:** July 29, 2025 **What do you like best about Tidio?** I appreciate Tidio's easy-to-use and user-friendly platform, making setup a breeze with step-by-step guidance. The live chat feature and flows for offering discount codes are incredibly useful for my platform, Studioura. Tidio provides high-quality solutions that enhance our customer support capabilities. **What do you dislike about Tidio?** I find Tidio's pricing to be a point of concern that I would like to see changed. **What problems is Tidio solving and how is that benefiting you?** I use Tidio for customer support with its live chat and flows to offer discount codes, enhancing customer interaction and service on our platform, Studiorra. **Official Response from Bart Turczynski:** > Thanks for the review, Shayan! ### 11. Product has been good to configure and get live **Rating:** 5.0/5.0 stars **Reviewed by:** Sunita N. | Co-Founder & Director - Employee Expense Cloud Management Solutions, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Tidio?** Easy to understand and use. The instructions are maintained well. Easy implementation. Over all good customer support. Always there when we needed them. **What do you dislike about Tidio?** Some limitations but not a deal maker that we wanted **What problems is Tidio solving and how is that benefiting you?** This helps our prospects and customers with guidance to our product **Official Response from Bart Turczynski:** > Thank you, Sunita! ### 12. Easy WordPress Integration, But Frequent Logouts Frustrate **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Tidio?** Easy implementation on Wordpress websites and stand alone user interface with multiple user management **What do you dislike about Tidio?** I will be logged out every couple of days. **What problems is Tidio solving and how is that benefiting you?** User, who don’t wanna call or email us, use the chat for their first contact and questions. **Official Response from Bart Turczynski:** > Thank you for the review! ### 13. GoGo Party Bus **Rating:** 5.0/5.0 stars **Reviewed by:** Farrah C. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Tidio?** I am able to receive inquires about a rental at anytime, any place. I love how I am able to chat with people who are interested in our service. We are allow to send a quick response so those who are interested does not feel like they are being ignored. Tidio has helped our company with about 30% of new reservations. **What do you dislike about Tidio?** I really do not have any thing to say negative to say about Tidio. **What problems is Tidio solving and how is that benefiting you?** I have not experienced any problems. **Official Response from Bart Turczynski:** > Don't stop going and thank you for the review! ### 14. Tidio is the best **Rating:** 5.0/5.0 stars **Reviewed by:** Mee Wha C. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Tidio?** I like best about Tidio is that it's quick and easy to use. **What do you dislike about Tidio?** I dislike about tidio is honestly nothing. **What problems is Tidio solving and how is that benefiting you?** Tidio solves immediate customer response especially when I am busy with other clients. Also help answer any duplicate questions other clients have. **Official Response from Bart Turczynski:** > Thank you, Mee Wha! ### 15. A Smart, User-Friendly Live Chat Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Tidio?** Easy Setup & Integration: Setting up Tidio was quick and straightforward. It integrates effortlessly with websites (including WordPress, Shopify, and Wix) and supports connections to Facebook Messenger, Instagram, and email—all in one dashboard. Intuitive Interface: The user interface is clean and beginner-friendly, making it easy to manage chats, create chatbots, and monitor user activity in real time. Powerful Chatbots: Tidio's chatbot builder is impressive, offering a visual editor with plenty of automation templates. You can create complex workflows without any coding skills. Mobile App: The mobile app is robust, allowing you to respond to messages on the go—perfect for small business owners who are always on the move. Affordable Plans: Tidio offers a free plan with essential features, and its premium plans are reasonably priced for the value provided. **What do you dislike about Tidio?** Limited CRM Features: While Tidio offers some lead management tools, it’s not a full-fledged CRM. Businesses with more complex sales pipelines might need to integrate with external tools. **What problems is Tidio solving and how is that benefiting you?** Live customer service and quick turn around for Q&A **Official Response from Bart Turczynski:** > Thanks for the review! ### 16. Excellent live chat and automation tool for small businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Tidio?** Tidio is incredibly easy to set up and customise. The live chat function helps us respond instantly to customers, and the chatbot automation has reduced our workload significantly. It integrates well with Shopify, looks professional on-site, and helps us capture leads even when offline. The mobile app is a bonus for managing chats on the go. **What do you dislike about Tidio?** Some advanced automation features are only available on higher-tier plans, which can be limiting for smaller businesses with tight budgets. It would be helpful to have a few more options on the lower plan to get started. Also, the analytics dashboard could offer more detailed insights. **What problems is Tidio solving and how is that benefiting you?** Tidio helps us manage real-time customer support on our website without needing a large team. The chatbot automation answers common questions instantly, saving us time and improving customer satisfaction. It also helps us capture leads after hours, which has boosted our sales. Tidio has made our customer service more efficient and professional. **Official Response from Bart Turczynski:** > Thanks for reviewing us! ### 17. The Power of Emails **Rating:** 5.0/5.0 stars **Reviewed by:** Alan M. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Tidio?** I have found their email programs easy to use. Creating or modifying their templates allows me to be more creative when it comes to my campaigns **What do you dislike about Tidio?** Sometimes, they upgrade their program with new features that, once I understand how they work, are fine; however, there is a learning curve They make upgrades to their program that, once I understand the new features, work fine; however, there is a learning curve **What problems is Tidio solving and how is that benefiting you?** Providing a great emarking platform as well as understand the response to my marketing efforts **Official Response from Bart Turczynski:** > Hi Alan! Glad to hear you like our email features. We're constantly trying to improve how Tidio works, hence the changes, but we understand it requires readjusting. If you ever run into a hiccup, feel free to reach out to support@tidio.net ### 18. We've Been With Yotpo for years **Rating:** 3.5/5.0 stars **Reviewed by:** Jeremy S. | Ecommerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Tidio?** The app is easy to set up and use. Support is good as well. **What do you dislike about Tidio?** We had an issue which did take a few weeks to resolve but it was eventually fixed. **What problems is Tidio solving and how is that benefiting you?** It makes it easier for customers to contact us. **Official Response from Bart Turczynski:** > Thank you for the review, Jeremy! ### 19. Reduced countless hours spent responding to clients. **Rating:** 4.5/5.0 stars **Reviewed by:** Laurence T. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Tidio?** Tidio has saved us countless hours in responding to clients. It is easy to integrate with our website and social media platforms, and it's available 24/7. The Flow feature is especially useful, as it streamlines the process for potential clients by guiding them to our specific services and providing them with relevant information. **What do you dislike about Tidio?** Providing excessive information at times may inadvertently confuse the AI's responses. **What problems is Tidio solving and how is that benefiting you?** Helping smaller companies with limited resources provide best-of-class service and response to clients. **Official Response from Bart Turczynski:** > Thank you, Laurence! ### 20. I had a great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Vinh L. | director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Tidio?** I had a great experience! The process was smooth, easy to follow, and the service was excellent. Everything was handled professionally and quickly. I really appreciate the clear communication and helpful support throughout. Highly recommend to anyone looking for a reliable and straightforward service!” **What do you dislike about Tidio?** Sometimes I wish there were more flexibility when creating buttons or quick replies (like adding more than 3 easily). **What problems is Tidio solving and how is that benefiting you?** can help me 24/7 even with out me there. and I can teach tidio to do speak the way I want. **Official Response from Bart Turczynski:** > Thank you, Vinh! ### 21. 24/7 support is great. **Rating:** 4.0/5.0 stars **Reviewed by:** Blake D. | BDM, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Tidio?** The ability to make chat available 24/7. **What do you dislike about Tidio?** The amount of time it takes for Tidio to message us about issues could be better. Immediate notification would be nice. **What problems is Tidio solving and how is that benefiting you?** It is allowing us the ability to provide customers supports 24/7. **Official Response from Bart Turczynski:** > Thanks, Blake! ### 22. Definite Pros over other similar options, but could use improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Tidio?** Tidio is very mobile friendly. This was our biggest complaint with our previous provider. Setup was relatively simple, similar to other similar options and integrates easily into our site. **What do you dislike about Tidio?** The Shopify integration is just OK. Not great. It pulls the data, but it's not nearly as streamlined as Gorgias. The mobile version works well, but basic items like punctuation, auto-correct, and line spacing don't work on mobile like they do on a computer. It seems silly, but when you're working on the go, you want these basic functions that are native to iPhone, but don't work within the app. **What problems is Tidio solving and how is that benefiting you?** Our team is always on the go, so mobile functionality is an imperative. That's the biggest benefit we've seen with Tidio. **Official Response from Bart Turczynski:** > Thank for the review and feedback! I'll pass your notes about the mobile app along to the product team :) ### 23. Tido is the most amazing app in the world **Rating:** 5.0/5.0 stars **Reviewed by:** Keith Z. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Tidio?** Tito is amazing for greeting customers and acquiring new sales lead by providing everybody a customer and a wonderful experience when they reach the website and by providing the coupon we’ve seen an increase in sales. Across-the-board support is amazing. **What do you dislike about Tidio?** Nothing, other then I didn’t have it sooner! **What problems is Tidio solving and how is that benefiting you?** Greeting customers, customer support with issues and workflows that handle issues. Able to handle customer inquires and assign them to staff to handle based on issues. **Official Response from Bart Turczynski:** > Thank you, Keith, for these words! ### 24. Real-Time Notifications Across Devices Are a Game-Changer **Rating:** 3.0/5.0 stars **Reviewed by:** Jacob D. | Director of Marketing & Inside Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Tidio?** Live notifications on my phone and computer. Easy to implement. **What do you dislike about Tidio?** Perfect for what we need right now... Soon we will need something more complex. **What problems is Tidio solving and how is that benefiting you?** Quick conversations, saving service and sales team time! **Official Response from Bart Turczynski:** > Hi Jacob! Thanks for the review. The overall sentiment of your review is positive, but it's rated 3/5. What can we do to help you have a 5/5 experience? If you need to fire up some more complex flows, we've got you! Reach out to support@tidio.net ### 25. All-in-One Chat Solution That’s Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Tidio?** What I like best about Tidio is how intuitive and easy it is to set up. The live chat integrates seamlessly into our website, and the chatbot automation saves us tons of time by handling common customer questions instantly. I also appreciate the mobile app, which allows us to respond to chats on the go, and the integration with tools like Shopify and email is a huge plus. The interface is clean, and the support team is responsive whenever we need help. **What do you dislike about Tidio?** I wish Tidio allowed full customization of the chat widget, especially the ability to set a black background color. **What problems is Tidio solving and how is that benefiting you?** Tidio helps us respond to customer inquiries in real-time, which significantly reduces response time and improves customer satisfaction. It also solves the issue of missed opportunities—especially after hours—by using chatbots to capture leads and answer common questions automatically. This not only saves us time but also ensures we don’t lose potential customers when we're not available. **Official Response from Bart Turczynski:** > Thank you for the review! Passing your idea to the product team. :) ### 26. LOVE Tidio **Rating:** 5.0/5.0 stars **Reviewed by:** Hill C. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2025 **What do you like best about Tidio?** The Tidio app is an excellent way to turn visitors into viable lead. The notifications promptly display when any visitors are on your site so you can either be prepared for potential questions OR reach out yourself. If you're unavailable when someone visits your site, there's a convenient form for them to fill out if they'd like more information. The chat plug in is wonderfully customizable, regardless of which subscription you have. Very happy! **What do you dislike about Tidio?** The only thing I don't love about Tidio is the mobile app has far less functionality than the website. That said, the app has just about everything you might need and it's not like it's tough to visit the website if need be. **What problems is Tidio solving and how is that benefiting you?** The option to immediately connect with new leads **Official Response from Bart Turczynski:** > Thank you for all the love, Hill! ### 27. Great app for communication **Rating:** 3.5/5.0 stars **Reviewed by:** Ismail B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Tidio?** Great and useful app for communicating with my visitors easy to use. **What do you dislike about Tidio?** A bit expensive to be honest, it could be cheaper. **What problems is Tidio solving and how is that benefiting you?** It benefits me by having a easy to use communication application. **Official Response from Bart Turczynski:** > Thank you, Ismail! ### 28. Highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathon D. | ECOMMERCE DIRECTOR, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Tidio?** Tidio makes my work life a dream, I save a lot of time with the automation it provides, any sort of issue I've ever had has been solved within minutes by their team, my customers also love the chat service. **What do you dislike about Tidio?** Nothing at all. I enjoy Tidio, and they are constantly improving it. I will be a customer for a lifetime. **What problems is Tidio solving and how is that benefiting you?** Giving customers updates on their orders in real time. **Official Response from Bart Turczynski:** > Thank you, Jonathon! ### 29. Love this chat for our website **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2025 **What do you like best about Tidio?** Always updating and adding new options Easy to use and intergrade Good customer support when we have questions Great chatbots and FAQ flows **What do you dislike about Tidio?** The cost gets pretty high to use all the best options **What problems is Tidio solving and how is that benefiting you?** FAQ answering common questions at all times of the day- frees up time and puts things on auto pilot **Official Response from Olek Potrykus:** > Thank you for your feedback! ### 30. Seamless Integration, User-Friendly Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Charlie B. **Reviewed Date:** July 29, 2025 **What do you like best about Tidio?** I appreciate Tidio's user-friendly interface and straightforward setup, which made integration with my website seamless. I also find its AI chatbot incredibly useful for handling customer queries when I'm unavailable. The simplicity and ease of use are compelling reasons for me to continue using Tidio. **What do you dislike about Tidio?** Nothing really. **What problems is Tidio solving and how is that benefiting you?** I use Tidio to handle customer queries on my website with its AI chatbot, providing seamless support even when I'm unavailable. **Official Response from Bart Turczynski:** > Thank you, Charlie! Happy you're happy :) ### 31. Tidio is a great tool, but limited custom database bot interactions hold it back. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Tidio?** The custom database chatbot, especially the ability to tailor Q&A entries, is Tidio’s most useful feature. It helps us cut down on repetitive emails from users by automatically answering common questions before they reach our ticketing system. **What do you dislike about Tidio?** What I don’t like about Tidio is how quickly the AI chatbot uses up its daily interactions. It’s easy to go through more than 10 conversations in a single day, especially if your website has regular traffic. Once the limit is reached, the chatbot just stops working, which makes it hard to rely on for consistent support. I know you can buy more credits, but at the current prices, it doesn’t feel worth it. Sometimes it’s easier to just set up an automatic reply in our ticketing system instead of trying to look smart with an AI chatbot that runs out of fuel too quickly. **What problems is Tidio solving and how is that benefiting you?** Tidio helped us cut down on about 10 support tickets a day by handling questions from users who really shouldn’t need to contact us in the first place. It filtered out a lot of basic or repetitive queries, which saved our team time and reduced inbox noise. It was actually impressive how many users thought they were talking to a real person—proof that the chatbot experience was working. That said, the downside was how quickly we ran through the AI interaction credits. For the volume we deal with, it just wasn’t sustainable cost-wise. Still, the tool itself is solid—it proved that automation can work well even with users who usually struggle to follow basic instructions. **Official Response from Bart Turczynski:** > Thank you for the review! You can potentially join automation flows with Lyro; respond with Flows first to deal with the most repetitive requests and then escalate to Lyro to deal with the more complex tasks; this should help you manage your budget a bit better. Hope it helps! ### 32. Tidio is easy to set up and not much of a fuss to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Tidio?** It was a very easy-to-set-up tool that my team used. Most importantly it was also not greatly expensive. Which meant that we could quickly integrate something something up as a proof of concept. We've kept it running for years now because it works. In the instances I've had issues, their support has been pretty easy to get ahold of. **What do you dislike about Tidio?** The pings are loud and annoying, which is good for the support agents. Recently I also get locked out of the account more times that I'd like. It also is currently HIPPA certified which might be causing us issues soon **What problems is Tidio solving and how is that benefiting you?** Tidio allows us to have immediate, live support for people using our platform. It's a sales platform so all immediately unblocking them can quickly translate to sales. **Official Response from Bart Turczynski:** > Thank you for the review! You can change the sound notifications for new incoming visitors, new chat requests, and new messages in the Notifications section (visit the Help Center for specific guidance). For matters related to getting logged or potentially locked out of your account, I suggest getting in touch with our support team at support@tidio.net to troubleshoot. Best regards, Bart ### 33. Tidio Does Its Job **Rating:** 4.0/5.0 stars **Reviewed by:** Vivian E. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Tidio?** I like that Tidio gathers the basic information and notifies me via email that someone is using the bot. **What do you dislike about Tidio?** I wish the phone number didn't come across as all numbers. And I wish the email had the concise information that was gathered. It would make sharing it with coworkers easier. **What problems is Tidio solving and how is that benefiting you?** It offers another pathway for potential clients to contact us, or current clients to send messages to one of the attorneys or ask questions. **Official Response from Bart Turczynski:** > Thanks for the feedback, Vivian! We’d like to understand more about your issue—especially around the way the phone number and email info came through. The app does support collecting and sharing https://help.tidio.com/hc/en-us/articles/5399003714204-Start-Collecting-Leads that info clearly using pre-chat surveys, automated flows, or Zapier https://help.tidio.com/hc/en-us/articles/5422427950236-Integration-with-Zapier. Please reach out to support@tidio.net so we can troubleshoot this directly with you. ### 34. Great for Small Businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Shubham G. | Investor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Tidio?** Tidio is super easy to set up and the chatbot automation helps save a lot of time. The live chat interface is clean and user-friendly. **What do you dislike about Tidio?** The free plan is quite limited, and some useful features are locked behind higher-tier plans. **What problems is Tidio solving and how is that benefiting you?** Tidio makes it so much easier to talk to my website visitors in real-time. The chatbot handles common questions automatically, so I don’t have to be online all the time. It’s really helped me . **Official Response from Bart Turczynski:** > Shubham, thank you for the review! Glad you're enjoying the chatbot and live chat :) ### 35. Tidio is the best solution I have encounter to manage my conversations! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2025 **What do you like best about Tidio?** Tidio allows me to consolidate all of my conversations in one place! from emails, to Instagram and whatsapp conversations, accessing everything from one streamlined dashboard is such a game changer!!! i am especially fond of the live chat feature and the tydio AI assistant. I love having an agent that can help clients with their queries instantaneously and without any hassle from my employees!!! I love how easy it was to integrate Tidio on my Wordpress website, but I hope to have the option to modify certain functions and settings from the Wordpress dashboard directly. **What do you dislike about Tidio?** Tidio's pricing model is a bit expensive for my needs, so I would appreciate the implementation of a pay as you go model. This would me accommodate to seasons of low work and help me get started smoothly. Moreover, having the option to further customize Lyro AI assistant would be a great benefit. I would benefit greatly from having the option to rename Lyro to any name of my choice that matches my brand. The prices are a bit too extreme, and some redditors suggested subscribing to the open ai model directly and creating a chatbot through there may provide a cheap alternative. lyro should optimize its prices for the forthcoming AI wave, especially with the much cheaper and free open source Chinese offerings which are starting to show up!! **What problems is Tidio solving and how is that benefiting you?** Tidio is helping me spend less time monitoring the conversations that my various social platforms are bringing in. With its AI chatbot, I do not need to worry about loosing prospective clients anymore! **Official Response from Bart Turczynski:** > Your review is much appreciated, thank you! Happy to hear Tidio's AI agent is supporting your support team. Smart AI systems and smart humans working side by side truly are the future :) ### 36. So far so good **Rating:** 4.0/5.0 stars **Reviewed by:** Laura D. | Self Employed, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Tidio?** It’s fairly easy to use, there were a few glitches at the beginning but that was most likely me. The help desk responds quickly but it would be great if there was a call center. All in all it’s better than the other ones I’ve used. **What do you dislike about Tidio?** No way to talk to a human, it would be easier to navigate **What problems is Tidio solving and how is that benefiting you?** Its good to see what paved the ppl are going to in my website **Official Response from Bart Turczynski:** > Hi Laura! We're excited about your new journey with Tidio :) If you have any problems, check out our help desk https://help.tidio.com/hc/en-us or ask Lyro. We provide support by email if you run into any issue. We have live chat support for Tidio Plus and Premium users. ### 37. Good tool for chats **Rating:** 4.0/5.0 stars **Reviewed by:** Martin M. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Tidio?** Instant contacts with prospect clients, and instant conversation **What do you dislike about Tidio?** Nothing much, all seems to be ok to what we were after **What problems is Tidio solving and how is that benefiting you?** Didnt experience any technical probem with tidio **Official Response from Bart Turczynski:** > Thanks, Martin ### 38. Easy to use. Love the AI aspect to it - makes responses to customers timely and easy. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Tidio?** Tidio is easy to use and an effective channel for customers to ask quick questions without having to pick up the phone. **What do you dislike about Tidio?** At this stage, there isn't anything in particular I don't like about Tidio **What problems is Tidio solving and how is that benefiting you?** Tidio reduces the amount of phone calls we receive for short and simple questions. This frees up to time to take care of the important things. **Official Response from Bart Turczynski:** > Thank you! ### 39. great product **Rating:** 5.0/5.0 stars **Reviewed by:** issa f. | Business Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Tidio?** makes customer service easier and my job easier **What do you dislike about Tidio?** can do too much at times and overthink things **What problems is Tidio solving and how is that benefiting you?** automating customer service and saving valueable time for me **Official Response from Bart Turczynski:** > Thanks, Issa! ### 40. Intuitive and Easy, But Image Handling Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Tidio?** Easy - intuitive and easy to categorize. **What do you dislike about Tidio?** Not easy to add an image. The rest is perfect **What problems is Tidio solving and how is that benefiting you?** Nothing on my side. **Official Response from Olek Potrykus:** > Thank you so much for the 5-star review! ### 41. Robust free plan with great paid options **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Tidio?** Interface is very clean and easy to use, the ticketing system is nice and their customer service is always there to help. Implementation was very easy and we use the app on a daily basis. **What do you dislike about Tidio?** It always seems like they are trying to sell you something new, but if you are happy with your current plan then you can disregard. I wish the automations were easier to set up but besides that very simple. **What problems is Tidio solving and how is that benefiting you?** Helping us automate a bit of our customer service and provide a simple platform to provide live assistance to our customers. **Official Response from Bart Turczynski:** > Thank you for reviewing Tidio! ### 42. Great functionality, steep pricing. **Rating:** 5.0/5.0 stars **Reviewed by:** Josh F. | Marketing Director, Packaging and Containers, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Tidio?** I like all the functionality at Tidio but the online chat is the best. I use it most to see who is on our site and were from. Often in conjunction with websights at zoominfo, **What do you dislike about Tidio?** Price! Unclear plans. I'll sign up for a plan then get a warning that my flows are maxed out. **What problems is Tidio solving and how is that benefiting you?** Immediate communication with prospects who are not going to fill a form, or call us. **Official Response from Bart Turczynski:** > Hi Josh, thanks for the review! Your flows consumption varies depending on how many and what flows you set up. For example, if you have a flow set up to show a welcome message, that flow will get triggered whenever someone shows up on your site. If you have a lot of traffic and people don't really interact with your widget when they see the message, you may want to turn that flow off. Just speculating what can be the cause here, reach out to support@tidio.net for further details. ### 43. Helpful customer care software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Tidio?** It offers a wide range of features, such as tracking visited pages and displaying the number of online customers in real time. As a customer care specialist some of these functionalities are very helpful. **What do you dislike about Tidio?** Sometimes it's difficult to locate a specific ticket or conversation. If another user assigns a conversation to themselves or marks it as "done," it disappears from your view. You then have to use the search function and select the correct user to find it again. **What problems is Tidio solving and how is that benefiting you?** It help us provide assistance to our customers in real time and keep track of tickets and issues. **Official Response from Bart Turczynski:** > Thank you for the review :) ### 44. Good but room for improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Peter W. | Ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Tidio?** The pricing ist good. We have many users who work only part-time. **What do you dislike about Tidio?** It is not possible to chat / comment on tickets between workers. Yes, there are comments, but no notification E.g. '@user' Secondly the sorting and the searching within tickets is very limited. For both I created tickets and the answer was: we moved the ticket to development team' **What problems is Tidio solving and how is that benefiting you?** We need to have a customer support **Official Response from Bart Turczynski:** > Thank you, Peter, for your review! I talked with our product team about your notes. Sorting by ticket number is coming soon. The other two are in the works as well. You can keep track of all the changes and releases here https://updates.tidio.com/en ### 45. Best way to get a hold of customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Tidio?** I like that it notifies me right away when a customer chats and also has specific folders to file my previous and current chats **What do you dislike about Tidio?** I think just the AI is not too accurate when giving an automated response **What problems is Tidio solving and how is that benefiting you?** It helps me respond to customers faster and also adds their emails to our CRM faster **Official Response from Jacek Leszczyński:** > Thanks for sharing your thoughts! We understand that AI responses may not always be perfect, since Lyro relies on the sources it’s trained on, and accuracy can vary based on how you handle those. You can learn more about managing this here: https://help.tidio.com/hc/en-us/articles/14543666652316-Data-sources-Lyro-s-knowledge-base If you need further help, please email us at support@tidio.net. We’ll be happy to help. ### 46. Useful tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Tidio?** Easy chat interface for interaction. Good to see in advance what customer's writing. Main information of your itnerlocutors are available and let you foresee possible needs. **What do you dislike about Tidio?** Docuemnts and photo exchange is difficult on customer side above all. TYhis doesn't allow to close the assistance at all in app. **What problems is Tidio solving and how is that benefiting you?** It allows easy contact with customer surfing online **Official Response from Bart Turczynski:** > Thanks for the review! ### 47. Great product and awesome support! **Rating:** 4.5/5.0 stars **Reviewed by:** Marco L. | Computer Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Tidio?** They are constantly improving their service by adding new automations and AI features. The service is extremely easy to implement and use. The support is very friendly and efficient. **What do you dislike about Tidio?** Prices are not so afforbable if you don't own a big company. Entry level prices would be great. **What problems is Tidio solving and how is that benefiting you?** Tidio offer chance to automate support to customers in real time. **Official Response from Bart Turczynski:** > Thank you, Marco! ### 48. A small summary **Rating:** 3.5/5.0 stars **Reviewed by:** Raivo V. | Sales manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Tidio?** I use it daily and it's on multiple devices so I can be available to my clients at all times. **What do you dislike about Tidio?** A bit too many features that are not used and this drives up the price. **What problems is Tidio solving and how is that benefiting you?** It's easy to communicate with customers from a single window when they use different channels. **Official Response from Bart Turczynski:** > Thanks, Raivo, for reviewing Tidio and sharing your feedback! ### 49. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony P. | Logistics Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Tidio?** It keeps me connected with potenial customers afterhours and collects the information I need to provide a potential customer a quote **What do you dislike about Tidio?** Sometimes I feel the notifications are delayed but could be on my end also. **What problems is Tidio solving and how is that benefiting you?** It Lets someone coming to our site that doesnt want a call but to communicate this way get their questions answered **Official Response from Bart Turczynski:** > Thanks, Anthony, for the feedback! ### 50. I must be confused, but I can't seem to find the structure helpful or realistic **Rating:** 2.0/5.0 stars **Reviewed by:** Lizzie L. | Tenant services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Tidio?** It is nice that the bot reaches out and gathers the interested parties email right away **What do you dislike about Tidio?** I can't tell who has visited our site most recently, so unless I happen to catch them while they're actively on the website I miss the lead - then they blend into the other 600 former visitors. If I could figure out how to sort all contacts by recent visit, that would be extremely helpful. **What problems is Tidio solving and how is that benefiting you?** It is supposed to help us reach out to leads, people who visit our website with interest in our building. **Official Response from Bart Turczynski:** > Hi Lizzie, the live visitor list only shows actual, live visits. If you'd like to figure out who visited when, you can try using flows analytics, where you can check the conversations tab for the exact list where it was triggered. Hope this helps! :) ## Tidio Discussions - [Can I somehow customize the sound of incoming messages?](https://www.g2.com/discussions/can-i-somehow-customize-the-sound-of-incoming-messages) - 1 comment, 2 upvotes - [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote - [I use Tidio](https://www.g2.com/discussions/i-use-tidio) - 1 comment, 1 upvote - [Squarespace integration](https://www.g2.com/discussions/squarespace-integration) - 1 comment, 1 upvote - [can i use it on wordpress website?](https://www.g2.com/discussions/can-i-use-it-on-wordpress-website) - 1 comment, 1 upvote - [View Tidio pricing details and edition comparison](https://www.g2.com/products/tidio/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+04%3A34%3A40+-0500&secure%5Bsession_id%5D=ec1813d2-d46b-4e26-a0cb-15ef36f0e851&secure%5Btoken%5D=564af70fd3e1c2550ff3cd089816739643c9cd1a88a9dd7406480db2d0db390d&format=llm_user) ## Tidio Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) - [Agile CRM](https://www.g2.com/products/agile-crm/reviews) - [Bluur®](https://www.g2.com/products/bluur/reviews) - [Drupal](https://www.g2.com/products/ibby-drupal/reviews) - [Drupal](https://www.g2.com/products/drupal/reviews) - [Ecwid](https://www.g2.com/products/ecwid/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook Login](https://www.g2.com/products/facebook-login/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Tag Manager](https://www.g2.com/products/google-tag-manager/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Jimdo](https://www.g2.com/products/jimdo/reviews) - [Joomla](https://www.g2.com/products/joomla/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [MailerLite](https://www.g2.com/products/mailerlite/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Omnisend](https://www.g2.com/products/omnisend/reviews) - [Openapi](https://www.g2.com/products/openapi/reviews) - [OpenCart](https://www.g2.com/products/opencart/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [PrestaShop](https://www.g2.com/products/prestashop/reviews) - [Shift4Shop](https://www.g2.com/products/shift4shop/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Inbox](https://www.g2.com/products/shopify-inbox/reviews) - [Shopware](https://www.g2.com/products/shopware/reviews) - [SITE123](https://www.g2.com/products/site123/reviews) - [Smile.io](https://www.g2.com/products/smile-io/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [Travelpayouts](https://www.g2.com/products/travelpayouts/reviews) - [VASPP BREVO](https://www.g2.com/products/vaspp-brevo/reviews) - [Vue.js](https://www.g2.com/products/vue-js/reviews) - [Webydo](https://www.g2.com/products/webydo/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Wix](https://www.g2.com/products/wix/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zendesk Sell](https://www.g2.com/products/zendesk-sell/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Sites](https://www.g2.com/products/zoho-sites/reviews) ## Tidio Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Messenger** - Sequencing - AI - Live Chat - Customization Interface **User Analysis** - Survey Implementation - Data Analysis **Channels** - Multi-Channel Coverage - Open Listening **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Artificial Intelligence** - Learning - Language - Conversational AI **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Platform Basics - Digital Adoption Platform** - Integration - Communications **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Digital Adoption Platform** - Adaptive Learning **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Tidio Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,721 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,650 reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - 4.6/5.0 (551 reviews)