G2

Verified User in Human Resources

Small-Business (50 or fewer emp.)

8/23/2026

"Centralizes Our Client Workflows Efficiently"

4/5

What do you like best about Thicket?

What I like best about Thicket is how it consolidates multiple small‑team tools like message boards, to‑do lists, document storage, kanban boards, and scheduling into one client‑focused workspace, which fits perfectly for my role as a Business Development Officer at StaffPro Hannover, our 11‑50‑person German HR‑services firm. Before adopting Thicket, our whole BD‑HR workflow was fragmented across bulky Excel spreadsheets, local file folders and disjointed chat threads. Client cooperation intentions, enterprise hiring demands and follow‑up notes were scattered everywhere, and team members frequently pulled up outdated information without realizing it. I still recall a costly real‑world incident back when we were still on Timesheet Pro 365 for partial tracking. We received inquiries from several local manufacturing clients, key talent‑matching requirements were buried inside a separate spreadsheet. A teammate referenced old requirement records, and we sent out a misaligned candidate shortlist to a prospective corporate client. We had to issue apologies and redo candidate screening, which eroded client trust and wasted many hours of our team’s working time. Now every corporate account gets its own dedicated project space inside Thicket. I can log client cooperation intentions, capture detailed hiring requirements, and lay out follow‑up tasks all in one single place. The kanban board lets our whole team visually track each account moving through our talent‑service pipeline: new inquiry, requirements gathered, proposal drafted, under negotiation. Everyone on BD and HR can jump in to view real‑time updates, leave comments and attach meeting notes directly to the relevant project, so we all work from the same latest dataset. I no longer need to constantly jump back and forth between different apps just to check tasks, read internal discussions or pull client documents. Generating pipeline overviews for company management is also far simpler, without digging through piles of disconnected files. Even though we still face manual cross‑tool transfers and annoying German umlaut glitches on exports, Thicket eliminates the information chaos that used to plague our client‑facing talent‑service docking work. Review collected by and hosted on G2.com.

What do you dislike about Thicket?

There are no ready‑made templates built for German HR service‑provider client‑pipeline workflows in Thicket, which means I have to manually create kanban stages, custom to‑do categories, and client‑requirement fields from scratch for every new corporate‑client project. This repetitive setup work eats into my actual business‑development time. Many deep‑level customization settings are only available in English, which creates friction and slows down onboarding for our less‑experienced BD colleagues whose native language is German. During a busy lead intake phase earlier this year, I spent nearly half a day building project structures instead of conducting requirement interviews with promising new enterprise clients. There is also no native integration with key platforms like Wrike, Bitrix24 and QuestionStar. Any follow‑up tasks generated inside Thicket cannot auto‑sync over, forcing heavy manual copy‑paste work across systems. On one high‑pressure period with multiple incoming leads, I got swamped with client consultations and forgot to transfer a priority candidate‑preparation task. That work got delayed, and we barely avoided missing our client response SLA. Additionally, exporting client progress summaries often results in garbled German umlaut characters within company names and department labels, so every PDF and CSV file needs my full manual proofreading and correction before sharing with leadership. Migrating our legacy client data over from our former tool Timesheet Pro 365 was a fully manual process with zero import wizard. I had to recreate each project space and copy‑over lead records one‑by‑one. All in all, the lack of industry‑specific templates, missing native integrations, localization gaps and no import capability made the whole initial setup far more labor‑intensive than I originally expected for our small HR‑services team. Review collected by and hosted on G2.com.

What problems is Thicket solving and how is that benefiting you?

Thicket helps me centralize scattered enterprise‑client data, standardize our talent‑service BD workflows, and enable smoother cross‑team collaboration, directly solving the pain points of disjointed documents and constantly working from outdated information that we suffered using Timesheet Pro 365 and standalone spreadsheets. Before we switched over, client cooperation intentions, hiring requirements and follow‑up action items lived across multiple disconnected sources. I still remember a real‑world negative outcome: we mishandled a manufacturing prospect’s talent needs because a teammate accessed old spreadsheet notes, sent an unsuitable candidate shortlist, and put that potential partnership at risk. That incident showed us how dangerous fragmented client records could be for our HR‑service business. Now each corporate client lives in its own dedicated Thicket project space. I can log cooperation intentions, break talent‑service work into clear to‑dos, track full pipeline movement on kanban boards, store meeting minutes and proposals, and let BD‑HR teammates contribute real‑time input. Everything stays tied to the correct account, so there is much less risk of team members relying on stale information. I can quickly pull pipeline snapshots to give honest, data‑backed status updates to management. This has greatly lowered the chance of miscommunication and costly client‑facing mistakes. Even so, significant limitations remain. There is no native sync with Wrike, Bitrix24 and QuestionStar, so tasks and feedback findings still require manual copying between applications. Export files keep suffering German‑character encoding bugs that demand constant manual proofreading. Despite those drawbacks, Thicket’s biggest value is giving our small team one unified workspace to run our high‑volume enterprise‑client and talent‑service‑docking operations. Review collected by and hosted on G2.com.