We had a bumpy start with Techfino because the first consultant did not want to listen to us - she *knew* what we needed without hearing from us first. But once a personnel change was made, the partnership has been excellent. Our two lead technical consultants have been a joy to work with. Despite having zero background with the terminology of a development shop, they have patiently taken our requirements and made them a reality, bringing a depth of native-NS knowledge to the table. Review collected by and hosted on G2.com.
As previously mentioned, our first consultant did not want to listen to us. She made the first 6 months of our project incredibly challenging. But Techfino recognized the problem and made the difficult decision to replace her mid-stream. On occasion, the "language barrier" with members of the Techfino team for whom English is not their primary language can be a bit challenging. Review collected by and hosted on G2.com.
Thank you for taking the time to share such a thoughtful and candid review. Extending NetSuite into a true CRM and recreating the functionality your team relied on in Raiser's Edge has been an ambitious project, and we're proud of what we've built together.
We appreciate your honesty about the early months. Listening first is central to how we work, and when we saw that wasn't happening, we acted. We're grateful you stayed with us through that change, and it means a lot to hear the partnership has been excellent since.
We'll pass your kind words along to the team members you mentioned. We're also proud to be a global team, and we're taking your feedback on communication to heart. Clear communication is something we'll keep investing in.
Thank you for your trust. We look forward to continuing to help your organization get the most out of NetSuite.