![Fadi K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fadi K.")
FK

Fadi K.

Sales Manager

Small-Business (50 or fewer emp.)

9/6/2021

"Remote support my customers "

4.5/5

What do you like best about TeamViewer?

Recently accessing teamviewer is used to have access to our demo system where I m connected to our demo platform to run demos at customer sites for our enterprise imaging solution Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Continuous work on improving security for the different cyber security threats increasing on a fast pace Review collected by and hosted on G2.com.

Recommendations to others considering TeamViewer:

If you are searching for a portable tool that runs on any platform to provide remote connections services to your customers, I recommend trying Teamviewer.

It has all the features that you could use to perform your day-to-day activity. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

Given the type of business Intermedic provides in Healthcare IT in radiology, we use TeamViewer when we need to connect remotely to our customers ( Hospitals ).

Part of the SLA agreement is to provide onsite and remote support. Most of the incidents we receive are resolved remotely without the need to relocate our Support engineers.

Incidents might happen during outside business hours, for that Teamviewer allow our engineers to provide the support needed for our customers remotely. Review collected by and hosted on G2.com.

Show More

Response from Ying Qin of TeamViewer

[Editedit](https://www.g2.com/survey_responses/teamviewer-review-4988600/official_response/edit)

Hello Fadi,

We're delighted to hear that TeamViewer helps your team provide remote support and product demonstrations for customers in the healthcare industry. It's especially rewarding to know that the platform helps your engineers resolve incidents quickly, including outside regular business hours, while reducing the need for on-site visits.

We also appreciate your comments regarding cybersecurity. Security is a top priority for TeamViewer, and we continuously invest in strengthening our platform to help customers stay protected in an evolving threat landscape.

Thank you for your recommendation and for trusting TeamViewer to support your customers.

Best,

Ying/TeamViewer

Rating Updated (8/7/2026)
Current UserValidated ReviewerIncentivizedSource: G2 invite

See what 4048 reviewers think of TeamViewer

4.5 out of 5 · Verified reviews from real users

[
Read all reviews
](https://www.g2.com/products/teamviewer/reviews)