No sales tax product is perfect, but the people behind it make a big difference, and that's where Taxwire really stands out. The platform itself works as expected in our system and is on par with other tools we've looked at. Their dashboards give us good visibility into where we have nexus today and where we're likely to cross thresholds next, which helps us plan ahead.

What sets them apart is the team. During our evaluation they took the time to understand our business and what we needed. They never rushed us and let us make the decision on our own timeline, but they were always there when we had questions, and they even offered guidance on areas beyond sales tax.

During onboarding, they helped us identify states where we already had nexus and walked us through best practices and the best path forward for addressing those with each state. That guidance alone was worth a lot to us.

Marissa Chu, their tax lead, made onboarding smooth and has been a pleasure to work with when preparing quarterly tax returns. The whole team is friendly, professional, and responsive. When we ran into bugs early on, they jumped on them right away. They also take customer feedback seriously and use it to improve the product, which says a lot about how much they care about the people using it.

Sales tax compliance used to be a constant worry for us. Now Taxwire handles our registrations, tracking, and filings, so it's no longer something we have to think about day to day. That's freed us up to focus on other parts of the business. Review collected by and hosted on G2.com.

Like any newer platform, we hit a few bugs during onboarding. That said, the team resolved them quickly, and it's been smooth sailing since. If anything, how they handled those early issues is what built our trust in them. Review collected by and hosted on G2.com.