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AC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

6/19/2026

"finally switched from avalara. Wish I'd done it sooner."

5/5

What do you like best about Taxwire?

Honestly the thing I keep coming back to is how fast we got live. We'd been on Avalara for two years and the implementation had never really finished. There were states we were supposed to be filing in that weren't set up correctly. We had a support ticket open for months with no resolution. The whole thing was supposed to be hands-off and it wasn't even close.

A contact referred us to Taxwire and I was skeptical, because at that point I'd heard every vendor pitch about how they were different from Avalara. But we were live and filing correctly in under two weeks. That includes states we'd been trying to get Avalara to set up for months. The tax team handled the whole migration, synced our transaction history, set up the filing schedules, and walked us through anything that needed a decision on our end. I think I had three calls with them total.

The support is the other thing. Slack, real people, under an hour. I forwarded a state notice I'd been sitting on because I didn't know what to do with it. Had a response with a clear recommended action within the hour. That's just not something I ever experienced with Avalara. Review collected by and hosted on G2.com.

What do you dislike about Taxwire?

It's a newer platform so there are occasional gaps, mainly on the reporting side. Nothing that's affected compliance, more just visibility things I'd want as a finance lead. The team fills the gap when I ask but I'd rather have it in the dashboard. We were live and filing in under two weeks which honestly set a high bar, so when something small is missing it stands out more than it probably should. They do ship updates regularly so I'd expect it to close over time. Review collected by and hosted on G2.com.

What problems is Taxwire solving and how is that benefiting you?

The core problem was that we were paying for a managed service and still managing most of the work ourselves. My controller was reviewing every Avalara return before it went out because we'd caught errors they hadn't flagged. Notices came in and we were chasing their support team for weeks to get an answer. Registering in new states took six weeks or more. None of that is what we paid for.

Since switching, my controller's time on sales tax is basically nothing. We've added several new states and I haven't been involved in any of it. Taxwire's team monitors nexus, handles registrations when we cross a threshold, reviews every return before it files, and deals with any state correspondence. That's what I thought I was buying from Avalara. It just took switching to actually get it. Review collected by and hosted on G2.com.

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