The file status visibility. Everyone on the team (owner, preparer, reviewer) sees the same stage without having to ask. Before TaxGrit, that coordination happened over email and verbal check-ins. Now it's just there. The fact that it plugs into our existing filing software rather than replacing it also made the decision easy. Review collected by and hosted on G2.com.
The initial workflow setup takes some configuration to match how your firm actually runs, it's not plug-and-play on day one. Would be helpful to have a few more pre-built templates out of the box for common T1 and T2 setups so onboarding moves faster. Review collected by and hosted on G2.com.