G2

Ameen A.

General Manager

Small-Business (50 or fewer emp.)

8/19/2026

"A Simple and Effective WhatsApp CRM for Teams"

4.5/5

What do you like best about Tawasel?

What I like best about Tawasel is how it brings all our WhatsApp conversations into one shared inbox. Our team can manage customer inquiries, assign chats, use approved templates, and track leads without sharing one phone. It is simple to use and has made our customer communication much more organized and efficient. Review collected by and hosted on G2.com.

What do you dislike about Tawasel?

As a growing platform, some advanced features and integrations are still being developed. However, the team actively listens to feedback and regularly improves the platform. Review collected by and hosted on G2.com.

What problems is Tawasel solving and how is that benefiting you?

Tawasel solves the problem of managing customer conversations through a single WhatsApp number. It gives our team a shared inbox where we can assign chats, track leads, use approved templates, and respond without sharing one phone. This has improved response times, reduced missed inquiries, and made our customer service more organized and efficient. Review collected by and hosted on G2.com.