I like the ease of tracking all of our client communications across the entire support team. We can also add updates, assign tasks, and collaborate remotely. Review collected by and hosted on G2.com.

The set up was really difficult- no one on my team was able to get the welcome email. Also there are some cosmetic glitches like if you go to the settings page, the menu is hidden behind the main interface. There are not show stopping bugs; sometimes they are just irritating. Review collected by and hosted on G2.com.