G2

KM

Karim M.

Sales Manager - France

Enterprise (> 1000 emp.)

2/25/2019

"perfect to drive and manage sales call center"

4/5

What do you like best about Talkdesk?

We are using talkdesk since now 2 years and it was very easy to integrate it to our CRM. The adaptation has been very quick ( thanks to video tutorial and the ease of use). We have increase our productivity thanks to it, calls are faster to execute and the call bar integrated on our CRM helps our sales team to manage their call in an efficient way. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

The negative point its for me the fact that note taken during a call are not integrated to our CRM. It would be easier and much more productive if we had this functionality. Review collected by and hosted on G2.com.

Recommendations to others considering Talkdesk:

i strongly recommend talkdesk for call center operation. It helps to manage campaign with high level of calls Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

we manage to increase calls productivity, agent spend more time calling and as a results more time on the phone with costumer. Moreover our quality service is the highest since we work with talkdesk. Review collected by and hosted on G2.com.