--- title: Talkdesk Reviews meta_title: 'Talkdesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2526 reviews by the users' company size, role or industry to find out how Talkdesk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 2526 scale: '5' date_modified: '2026-07-13' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Talkdesk Reviews **Vendor:** Talkdesk **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,526 ## About Talkdesk Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. ## Talkdesk Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of Talkdesk, enabling easy access to call history and customer conversations. (310 reviews) - Users appreciate the **efficiency** of Talkdesk, seamlessly integrating various communication platforms for exceptional customer service. (175 reviews) - Users appreciate the **comprehensive features** and **intuitive interface** of Talkdesk, enhancing their workflow and customer interactions. (171 reviews) - Users appreciate the **seamless call management** in Talkdesk, enhancing efficiency and minimizing manual errors during customer interactions. (170 reviews) - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and reducing workload for customer teams. (167 reviews) - Users value the **excellent customer support** provided by Talkdesk, enhancing their overall experience and efficiency. (114 reviews) - Intuitive (109 reviews) - Customer Satisfaction (107 reviews) - User Interface (107 reviews) - Analytics (98 reviews) **What users dislike:** - Users report facing **call issues** with Talkdesk, including poor audio and dropped calls affecting communication quality. (119 reviews) - Users experience **technical issues** with Talkdesk, including dropped calls, glitches, and the need for frequent restarts. (78 reviews) - Users are frustrated by **missing features** in Talkdesk, hindering efficient communication and workflow management. (76 reviews) - Users report frustrating **notification issues** with Talkdesk, leading to unexpected offline statuses and system crashes. (58 reviews) - Users frequently experience **connection issues** with Talkdesk, leading to frustrating delays and affecting overall efficiency. (54 reviews) - Poor Customer Support (53 reviews) - Users experience **poor connectivity** with Talkdesk, affecting call quality and causing disconnections during important tasks. (50 reviews) - Delays (47 reviews) - Software Bugs (46 reviews) - Poor Reporting (43 reviews) ## Talkdesk Reviews ### 1. Talkdesk Makes Multichannel Customer Conversations Easy and Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Bri V. | Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Talkdesk?** What I like most about Talkdesk is how easy it is to manage customer conversations from multiple channels in one place. It keeps chats, emails, and customer information together, which makes it much easier to respond quickly without switching between different systems. I also appreciate that it's user-friendly and helps me stay organized throughout the day, allowing me to focus more on helping customers than navigating the software. **What do you dislike about Talkdesk?** One thing I dislike about Talkdesk is that it can occasionally be slow or lag when switching between conversations or loading customer information. There are also times when chats disconnect unexpectedly or the interface doesn't refresh right away, which can interrupt the workflow. Overall it's a solid platform, but improving performance and reliability would make the experience much smoother. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps centralize customer communication by bringing chats, emails, and other interactions into one platform. This makes it easier to keep track of conversations, access customer information quickly, and respond more efficiently. It has helped me stay organized, reduce response times, and provide a better overall experience for customers because I can manage multiple conversations without constantly switching between different tools. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk easy to use and that it helps you stay organized while managing customer conversations from multiple channels. We appreciate your feedback and are constantly working to improve performance and reliability to ensure a smoother experience for all users. Thank you for taking the time to leave a review! ### 2. Talkdesk: Easy to Navigate, Accurate Translation, and Great Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Tavia C. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Talkdesk?** Talkdesk has been an amazing resource for our Customer Service team. It lets us quickly review previous customer interactions, and the program is also easy to navigate. The translation tool is, by far, the most accurate and helpful translator I’ve used, and everything feels very well organized. **What do you dislike about Talkdesk?** I don’t have any dislikes about Talkdesk. In fact, I’ve recommended it to others because its performance has been so great. **What problems is Talkdesk solving and how is that benefiting you?** Translation and organization have been the two most beneficial functions for our Customer Service team. Being able to quickly pull up a customer’s previous call or chat, along with the notes showing what they were discussing, saves time on the next interaction and helps us provide better assistance. It’s also great to have translation, because it ensures we can communicate with a wide range of our client base and support them with all of their needs. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk! We're thrilled to hear that our platform has been an great resource for your Customer Service team. It's great to know that you find the navigation easy, the translation tool accurate, and the overall performance excellent. We're delighted that Talkdesk is helping you save time and provide better assistance to your customers through quick access to previous interactions and accurate translations. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way. Thank you for recommending Talkdesk to others! ### 3. Built a whole healthcare call flow in it - took time but it actually works **Rating:** 4.5/5.0 stars **Reviewed by:** Anurag S. | Senior Software Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Talkdesk?** The AI Agents builder is what convinced me to stick with it. We’re in healthcare, so our use cases are pretty specific—appointment scheduling, insurance verification, prescription-related requests, and patient identification. I honestly wasn’t expecting to be able to map all of that out manually, but once the orchestrator figures out what the caller needs, it routes them to the right agent. **What do you dislike about Talkdesk?** Getting from a draft to something truly production-ready takes longer than you’d expect. V17 definitely didn’t happen overnight—there were earlier versions where the orchestrator would misread the user’s intent and send them down the wrong branch entirely, which made the experience feel unreliable at times. On top of that, for a small business the pricing feels on the heavier side. It comes across like you’re paying for enterprise-level infrastructure whether you actually need all of it or not. **What problems is Talkdesk solving and how is that benefiting you?** We needed to cut down on how many routine calls were actually reaching our staff. Insurance verification questions, appointment confirmations, and basic prescription status checks—stuff like that—were eating up time that should have gone toward real patient-care conversations. Having agents handle that first layer means the calls that do reach a person are the ones that truly need one. **Official Response from Aunalisa Arellano:** > Thank you for sharing your experience with Talkdesk! We're thrilled to hear that our AI Agents builder has been a valuable tool for your healthcare call flow. We understand the importance of specific use cases in the healthcare industry and are glad to hear that Talkdesk has been able to meet your needs. We appreciate your feedback on the time it takes to transition from a draft to a production-ready state and the pricing concerns. We are constantly working to improve our platform and make it more efficient for our users. Thank you for taking the time to share your thoughts! ### 4. Easy Macro Creation and Clear Ticket Organization **Rating:** 4.5/5.0 stars **Reviewed by:** Nicholas M. | Digital Customer Service Represenatative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2026 **What do you like best about Talkdesk?** I enjoy how easy it is to create macros for tickets as needed. I also like how our tickets are organized by type, whether they’ve been completed, and the last time we worked on a ticket or checked in with a customer about it. **What do you dislike about Talkdesk?** Some text in tickets can be harder to read in dark mode, although it’s very easy to switch back to light mode when needed. **What problems is Talkdesk solving and how is that benefiting you?** At previous companies where I didn’t use Talkdesk, taking ownership of tickets and customer concerns was much more manual. Having a single, high-level overview to monitor my ongoing tickets has been really helpful. I also appreciate being able to create custom views for higher-priority issues and receive notifications as tickets are updated. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk has helped streamline your ticket management process and provide a high-level overview of your ongoing tickets. Thank you for taking the time to leave a review! ### 5. Intuitive Omnichannel Platform with AI Automation and Seamless CRM Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Talkdesk?** The best thing about Talk desk is its intuitive, cloud-based interface, AI-powered automation, and robust omnichannel support. It brings voice, email, chat, SMS, and social interactions into one platform, which makes it easier for support teams to deliver a consistent customer experience. I also like the real-time analytics, customizable workflows, and seamless CRM integrations, which help us engage with our users and support them as they build our creator economy. **What do you dislike about Talkdesk?** It is feature-rich, but some advanced capabilities require higher-tier plans. I think there should be a trial phase for smaller teams, because for a small business these upgrades can increase overall costs. Also, the reporting features feel very vague and are not clearly explained. **What problems is Talkdesk solving and how is that benefiting you?** It centralizes customer communication across voice, chat, email, SMS, and social channels, eliminating the need to switch between multiple tools. Its AI-powered routing and automation reduce agent workload, while real-time insights help managers optimize staffing and improve customer satisfaction. **Official Response from Aunalisa Arellano:** > We're glad to hear that you appreciate our intuitive interface, AI automation, and omnichannel support. We understand your concern about advanced capabilities and reporting features, and we're continuously working to improve our offerings. We appreciate your feedback and will take it into consideration for future enhancements. ### 6. Omnichannel and very intuitive: easy to manage and implement, with QM Assist and Copilot **Rating:** 4.0/5.0 stars **Reviewed by:** Azeddine E. | service manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Talkdesk?** Omnichannel capability allows you to have all input channels in the same tool. Easy to manage, implement, and very intuitive. There are several interesting modules such as QM assist, the knowledge module, copilot, and autopilot based on agentic. **What do you dislike about Talkdesk?** What I don't like is the billing model, especially if AI resources are used, it is quite complex. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk centralizes all interactions such as phone, chat, etc., which allows for more control thanks to real-time KPIs, reporting, and dashboards. Additionally, with automation, AI, and personalization, efficiency and customer experience are greatly improved. Being a cloud solution, it allows work from anywhere and easy scaling according to business needs. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk intuitive and easy to manage. Our omnichannel capability is designed to streamline communication channels for a more efficient workflow. We appreciate your feedback about the billing model and will take it into consideration for future improvements. ### 7. Easy Ticket Documentation with Helpful AI Summaries and Zendesk Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Talkdesk?** Performance-wise, it is easy to use for documenting customer concerns and actions/resolutions by the representative. It makes referring back to previous tickets more helpful. Especially since it connects to our Zendesk platform for interactions. The AI summaries allow me to focus more on things that need documenting rather than needing to recap the whole call. The in-call transcriptions are helpful and limit the necessity for asking for repetition unless necessary. **What do you dislike about Talkdesk?** The auto summary of the disposition does not always land on the correct disposition. For example, not every call is an escalation. Minor, but when call/work volume is heavy, it is easy to overlook setting the correct disposition. **What problems is Talkdesk solving and how is that benefiting you?** The auto summary reduces the amount of information we need to include in our notes, which allows me to focus on other details for the interaction. This saves time and streamlines the process. Previously, it was incumbent on the agent to document all the details so that anyone else reviewing it would know what the concern was and what actions the agent took. In addition, previously, if we were not sure what the customer said, we had to ask for repetition, which could frustrate the customer. Now, we can vew the transcription before determining if we need them to repeat something. **Official Response from Aunalisa Arellano:** > It's great to hear that the auto summary feature is saving you time and allowing you to focus on other details during interactions. We appreciate your insights and are committed to continuously enhancing the functionality to further benefit your workflow. Thanks so much for taking the time to leave a review! ### 8. Effective Management Tool that Keeps Agents Engaged **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Talkdesk?** I find Talkdesk to be a useful management tool, especially with schedule adherence reporting, which keeps my team aware of their time in offline states. The real-time notifications for breaks and meetings are really helpful to keep my team on track. The quality assurance tool makes it easy for me to review calls or messages in 1:1s. I like being able to create custom dashboards that provide the metrics I need most, and that these dashboards can be shared easily with teammates, giving a visual snapshot of performance. The performance management leaderboards are great too; they let team members check their own performance metrics and improve engagement as they get excited about their successes. The initial setup of Talkdesk was simple and straightforward. **What do you dislike about Talkdesk?** With schedule creation, I do wish there was not such a delay between creating a new schedule and when it actually updates to the system. It always seems to be between 24 and 48 hours later. I can change this manually, of course, but the ability for an immediate change to a base schedule would be great. I also wish breaks and lunches could be entered by exact time instead of time from or until shift beginning or end. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps me manage schedules and contact queues, monitor interactions, and track metrics in real-time. The notifications keep my team on track, improving service levels. I like creating custom dashboards to easily view and share performance metrics, enhancing engagement. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk. We're thrilled to hear that our management tools, real-time notifications, and custom dashboards are helping you and your team succeed. We understand your concerns about schedule creation and break/lunch entry, and we'll work on addressing those for a better user experience. Thank you so much for taking the time to leave a review, it means so much to us! ### 9. Easy to Use, Flexible, and Innovative—Talkdesk Keeps Getting Better **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Talkdesk?** Talkdesk has been a great platform for us over the last four years because it is easy to use, flexible, and constantly improving with innovative features. We have been especially impressed with their AI capabilities and CXA, which have helped us enhance customer experiences, automate processes, and improve overall efficiency. **What do you dislike about Talkdesk?** While Talkdesk has been a strong platform overall, some simple configurations and customizations are not available on the platform, and its reporting tool needs improvement. There are also times when new features take a little longer to mature, but Talkdesk has generally been responsive to feedback and continues to improve the platform with regular updates. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk has helped us modernize our contact center by providing a single cloud platform for voice, digital channels, and automation. It has improved customer experience, increased agent productivity, reduced operational complexity, and enabled us to leverage AI and automation to handle customer interactions more efficiently while gaining better visibility into performance and customer trends. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk! We're thrilled to hear that our platform has been easy to use, flexible, and innovative for your team. We appreciate your feedback on areas for improvement, such as customizations and reporting tools. Rest assured, we are continuously working to enhance our platform and address these concerns. It's great to hear that Talkdesk has helped modernize your contact center, improve customer experience, and increase operational efficiency. We value your partnership and are committed to providing you with the best possible solutions. If you have any specific suggestions or further feedback, please feel free to reach out to us. We look forward to continuing to support your business needs and enhancing your experience with Talkdesk. ### 10. Talkdesk Makes Handling Customer Chats and SMS so Much Smoother for Our Support Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Talkdesk?** The unified Conversations view is excellent. I can see all active chats and SMS in one place, and when I open a conversation like Jake Peralta's everything I need is right there contact details, subscription info, ring group, and full chat history. The clean layout with Snapshot, Activity, and Notes tabs helps me respond quickly without jumping between screens. Real time stats like total duration and messages count are also very handy during busy shifts. **What do you dislike about Talkdesk?** Sometimes the interface feels a little crowded when multiple conversations are active at the same time. Switching between chat and SMS views could be smoother. A few advanced reporting features feel hidden and take time to find. **What problems is Talkdesk solving and how is that benefiting you?** We used to manage customer inquiries across separate tools for chat, SMS, and phone which caused delays and missed message. Talkdesk brings everything together in one workspace. So I can handle a chat about a delayed order or an SMS about subscription upgrade without losing context. This has made our team faster at responding. reduced customer frustration, and helped us keep better records of every interaction. Overall, support feels more organized and professional now. **Official Response from Aunalisa Arellano:** > We're delighted to hear that Talkdesk has made a positive impact on your support team's ability to handle customer inquiries across chat, SMS, and phone. We're committed to providing a seamless and efficient workspace, and we appreciate your feedback about the interface and reporting features. We will take your comments into consideration as we continue to enhance our platform. ### 11. Streamlined Contact Center with Room for Reporting Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Eric H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Talkdesk?** I like that the team is really easy to work with. Their knowledge base and education area is very in-depth and provides all the training resources that our teams need. The solution works really well regarding the queuing and the interface, making it easy to manage. **What do you dislike about Talkdesk?** Last year, they had a couple outages that impacted operations for us. Some of the feedback I received from my managers is that the reporting could be more intuitive. It's sometimes slower to build reports, and when they build reports, sometimes the information is not accurate or the same. Basically, you can run the report three times and sometimes all three reports are different. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk speeds up information to agents with its Copilot AI, helping answer questions quickly during calls. It improves call routing based on skills and optimizes workforce management for call frequency. It provides agents with step-by-step help, eliminating the need to search the knowledge base. **Official Response from Aunalisa Arellano:** > Thank you for sharing your experience with Talkdesk! We're thrilled to hear that you find our team easy to work with and appreciate the depth of our knowledge base. We apologize for any inconvenience caused by the outages last year and understand the importance of accurate and intuitive reporting. We are continuously working to enhance our reporting capabilities to provide a more seamless experience for our users. Your feedback is incredibly valuable to us. Thank you for choosing Talkdesk, we look forward to continuing to serve you. ### 12. Talkdesk: easy to use with clear and fast reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Loubna L. | Coordinadora, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2026 **What do you like best about Talkdesk?** What I like most about Talkdesk is that it is an easy-to-use application that offers very good results in reporting, allowing access to information clearly and quickly. **What do you dislike about Talkdesk?** Some bugs, but it's not something repetitive **What problems is Talkdesk solving and how is that benefiting you?** First, we don't need to use the phone itself (as an agent). It allows me to quickly extract information for my call controls. It facilitates reporting for my superiors. The good management of skills for each project. **Official Response from Aunalisa Arellano:** > Thank you for your feedback! We're thrilled that Talkdesk is helping you with call controls, reporting, and project management. We appreciate your support and will continue to strive for excellence. ### 13. Talkdesk, the most advanced software for automating the commercial experience of all your customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Martin P. | Applications and Training Systems Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Talkdesk?** I like using Talkdesk's digital features because it is software with the best technical capabilities to automate the commercial experience of all your business's customers, quickly improving your customer service and professional service. In addition, I can also say that Talkdesk with its user friendly and advanced central platform, facilitates the execution of all its digital features and allows you to make the changes you need to provide a personalized commercial experience to all your business's customers. **What do you dislike about Talkdesk?** I think Talkdesk is a solid and advanced software that allows you to improve the service you provide to your entire customer base, my experience has been very positive and I have nothing bad to say about the performance of all its digital features. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is the software that has allowed me to improve and personalize the entire commercial experience of my business's customers, facilitating the attention to their needs and commercial requests and guaranteeing an advanced and professional service. **Official Response from Aunalisa Arellano:** > Thank you for your feedback! We're glad to hear that Talkdesk is helping you improve your customer experience and allowing you to provide a personalized experience for each customer. ### 14. Talkdesk: Intuitive UI, Seamless Integrations, and Powerful AI Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Dhwanil K. | Data Designer / User Engagement, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Talkdesk?** What stands out most about Talkdesk is how seamlessly it brings together usability, automation, and intelligence into one platform without adding operational complexity. From a UI/UX perspective, the interface is extremely intuitive. The call flow builder, in particular, is a major strength—its drag-and-drop design makes it easy to design and modify IVR workflows without relying heavily on engineering teams. This alone can save hours each week when updating routing logic or testing new customer journeys. On the integration side, Talkdesk connects smoothly with CRM systems and internal tools, which helps create a unified customer view. In practice, this means agents don’t have to switch between multiple systems during calls, improving both efficiency and customer experience. For teams working with platforms like Salesforce or Zendesk, this integration becomes a big productivity multiplier. In terms of performance, the platform is reliable and scalable. Call quality is consistently strong, and the system handles spikes in volume well—something that’s critical in high-demand environments like banking or customer support operations. Where Talkdesk really differentiates itself is in AI and automation. Features like AI-powered call routing, real-time transcription, and sentiment analysis provide actionable insights during live interactions. This not only improves first-call resolution but also helps managers identify trends and coach agents more effectively. An unexpected benefit here is how quickly you can surface patterns in customer issues without needing deep manual analysis. Looking at ROI, Talkdesk drives measurable efficiency gains. Reduced average handling time, improved agent productivity, and better customer satisfaction scores all contribute to strong value for money, especially for mid-to-large scale operations. Finally, support and onboarding are solid. The onboarding process is structured, and their support team is responsive when issues arise. Documentation and training resources also make it easier for teams to ramp up quickly without long learning curves. Overall, Talkdesk delivers the most value through its combination of ease of use, powerful automation, and AI-driven insights—all of which directly improve both agent performance and customer experience. **What do you dislike about Talkdesk?** One downside of Talkdesk is that while the UI is generally clean, some advanced configurations (especially in reporting and call routing) can feel unintuitive and require a learning curve. The reporting dashboards, in particular, lack flexibility and often require manual workarounds to get deeper insights. Integrations are strong overall, but occasional syncing delays or limitations in customization can impact workflows. Performance is reliable most of the time, though minor lag or glitches can occur during peak usage. From a pricing standpoint, certain advanced features (especially AI and analytics) are locked behind higher tiers, which can limit ROI for smaller teams. Additionally, support response times can vary depending on the issue, and onboarding for more complex setups could be more hands-on. Overall, improving reporting flexibility, integration stability, and access to advanced features would significantly enhance the experience. **What problems is Talkdesk solving and how is that benefiting you?** We previously struggled with fragmented tools and manual call routing, which made it hard to maintain consistency in customer interactions and track performance effectively. Agents had to switch between multiple systems, increasing handling time and reducing efficiency. With Talkdesk, everything is centralized—call flows, CRM data, and reporting—so agents can manage interactions in one place. The intuitive UI and integrations have reduced context-switching, while automation and AI-driven routing ensure customers reach the right agent faster. As a result, we’ve seen improved first-call resolution, reduced average handling time, and better visibility into performance through real-time insights. It’s also enabled quicker decision-making and more efficient operations overall, delivering clear productivity gains and a better customer experience. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk has helped centralize your tools and improve efficiency in customer interactions. We appreciate your feedback on the areas where we can further enhance our platform, such as reporting flexibility and onboarding for complex setups. We're committed to addressing these areas to better support your business. ### 15. Organized Email Management with Smooth Performance and Powerful Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Talkdesk?** It's very organized, and it's very easy to differentiate emails based on category and priority, making it easier to respond to the right emails at the right time. The integrations are vast, and the performance based on my experience has been smooth. As for onboarding, I found it easy to learn how to use and manage the system. **What do you dislike about Talkdesk?** We do get a lot of spam and marketing emails, if there is a way for those to be automatically filtered out, it could potentially save a considerable amount of time. **What problems is Talkdesk solving and how is that benefiting you?** Managing emails and responding to customers is 100x easier using talkdesk. Internal communications is also very smooth, and ensures no request remains forgotten or left behind. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk has made managing emails and internal communications easier for you! Thank you for your feedback on spam/marketing emails. You have the option to change your communication preferences or opt-out of marketing emails all together by unsubscribing. If you are concerned about emails from Talkdesk specifically, please reach out to us at customer_marketing@talkdesk.com if you would like us unsubscribe you. ### 16. Flexible, Innovative Platform with Strong AI and Configuration **Rating:** 5.0/5.0 stars **Reviewed by:** Nathalie F. | Officer, Client Care Center Supervisor, Banking, Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Talkdesk?** The flexibility and continuous innovation stand out. TalkDesk really makes its clients part of the process and the platform’s growth. The AI capabilities, along with how the system configuration is handled, are also strong points. **What do you dislike about Talkdesk?** Some administrative tasks require navigating to multiple areas. A more streamlined admin experience would improve usability and make routine work easier. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps us modernize our client experience and agent efficiency with the omnichannel and AI capabilities within Copilot and quality management. **Official Response from Aunalisa Arellano:** > We're glad to hear that you appreciate our platform's flexibility and continuous innovation, as well as the strong AI capabilities and system configuration. We are constantly working to improve the admin experience and streamline tasks for our users. Your feedback is valuable as we continue to enhance our platform. Thank you so much for taking the time to leave a review! ### 17. Seamless Call Management, Rare Glitches **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan F. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Talkdesk?** I like several things about Talkdesk. I appreciate having different statuses and that everything is centralized in one location. It's easy for me to switch back and forth between live calls and voice mails. I also find it valuable to be able to communicate with the service team and submit a ticket if there's an issue. I take a lot of calls each day and often return voice mails, so it's valuable because I use it all the time. The seamless transition between calls and voice mails is another plus. The initial setup was fairly easy, with not a lot to learn for using it for calls. The simplicity of the initial setup is something I appreciate. **What do you dislike about Talkdesk?** Sometimes, there are issues with the program freezing or needing to be restarted. It's rare, but I've heard from some coworkers that they can't answer a phone call or have to restart their Talkdesk. **What problems is Talkdesk solving and how is that benefiting you?** I use Talkdesk to check voicemails, receive live calls, and do callbacks. I like that it's all in one location, making it easy to switch between calls and voicemails seamlessly. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk valuable for managing your calls and voicemails. We appreciate your feedback and are constantly working to improve our platform. ### 18. Talkdesk Makes Assisting Customers With Language Barriers Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Talkdesk?** Talk desk makes it super easy to have a translator option during chats and allows smooth conference calls for customers who may need a translator when calling in. **What do you dislike about Talkdesk?** I am not a fan of updating the contact for a customer, it does not automatically change the name, it will still show as the customer's phone number until maybe the next time they reach out. **What problems is Talkdesk solving and how is that benefiting you?** It separates contacts to know what it a chat is and what an SMS. It also assists with not having to Google Translate everything due to the translation feature we have if a customer texts us in another language. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that our translator option and conference call feature have made it easier for you to assist customers with language barriers. We value your feedback about updating contacts and will take it into consideration for future enhancements. ### 19. It streamlines workflows, offers high efficiency, and is user-friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Carmen O. | it coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2026 **What do you like best about Talkdesk?** What I like most about the application is that it streamlines the work and is very efficient. **What do you dislike about Talkdesk?** What I don't like is that it took me a while to get used to using the app at first. **What problems is Talkdesk solving and how is that benefiting you?** It is an omnichannel application. You can receive calls, reply to emails, and receive WhatsApp messages and within the same application. It also facilitates integration with ticketing tools. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk to be user-friendly and efficient. We strive to provide a streamlined workflow for our users. Thanks for taking the time to leave a review! ### 20. Talkdesk: intuitive and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Cristina C. | Servicedesk agent, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2026 **What do you like best about Talkdesk?** Talkdesk is a very intuitive and easy-to-use tool. It helps a lot in daily work. It allows you to make and answer calls with great ease. **What do you dislike about Talkdesk?** In general, the tool is very good. I have no negative elements to highlight. **What problems is Talkdesk solving and how is that benefiting you?** Resolve the ability to answer calls and have good control through the dashboard to meet the team's SLAs. **Official Response from Aunalisa Arellano:** > Thank you for your positive feedback! We strive to make Talkdesk a user-friendly tool that enhances daily work productivity. ### 21. Seamless Communication and Integration with AI Assistance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2026 **What do you like best about Talkdesk?** I use Talkdesk at CCG and find it an easy tool to use that's not overly complicated. I appreciate that it has many add-ons, so we don't have to use multiple platforms to complete tasks. I love the new AI notation system that integrates with Zendesk; it's extremely helpful in summarizing our calls and texts, which saves time. The initial setup was extremely easy, with training and downloading only taking a few minutes. Additionally, it makes sharing our schedules with management simpler and allows us to live text/chat with customers, so we answer their questions faster. **What do you dislike about Talkdesk?** It frequently needs to be updated, and sometimes has technical issues, but it is not common. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk simplifies schedule sharing and enables fast customer communication through live text/chat. The AI notation system saves time by summarizing interactions, making performance reviews easier. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Talkdesk easy to use and that it has streamlined your tasks with its add-ons and AI integration. We understand the importance of seamless communication and are glad to hear that it has benefited your team's performance. Thank you so much for taking the time to leave a review! ### 22. Metrics, AI, and Macros That Empower Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Talkdesk?** Talkdesk has so many features that are helpful to our customer service department, including metrics, AI option, macros and more. **What do you dislike about Talkdesk?** Different features can sometimes be difficult to find. The Workforce management option is a great tool but it is very time consuming and there are no easy ways to adjust for certain things without redoing everything. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is helping us track as much data as we can on who is calling our company and why. It also helps us track our customer service reps to see what areas we need to address with specific individuals. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk is helping you track important data and improve your customer service. We're committed to providing valuable insights and tools for your team, and we appreciate your feedback on areas for improvement. ### 23. Reliable application for agents **Rating:** 4.5/5.0 stars **Reviewed by:** Francisco C. | Director Contact Center, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Talkdesk?** Their reliability when using the application by the agents **What do you dislike about Talkdesk?** It has a large number of reports, but they are difficult to work with since they cannot be worked on from CRMs like Dynamics and Salesforce. **What problems is Talkdesk solving and how is that benefiting you?** The management of calls and IVR flows work very well and adapt to any need. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Talkdesk reliable for your agents and that the call management and IVR flows meet your needs. Thank you for sharing your feedback on working with reports from CRMs like Dynamics and Salesforce. If you have any specific suggestions or would like to discuss this further, please feel free to reach out to our support team or your customer success contact. We appreciate your valuable input and are committed to enhancing your experience with Talkdesk. ### 24. Streamlines Customer Support with Cloud Efficiency **Rating:** 3.5/5.0 stars **Reviewed by:** Muhammad K. **Reviewed Date:** February 06, 2026 **What do you like best about Talkdesk?** I like how Talkdesk solves the common headaches that come with running customer support, especially when using manual processes or old on-premise systems. It automatically routes calls to the right team using IVR and smart queues, which ensures proper call routing. I appreciate the dashboards, reports, recordings, and full history that Talkdesk provides, offering clear visibility and tracking, which makes it easy to manage missed calls and wait times. The cloud-based nature of Talkdesk is a big plus, as it allows agents to work remotely from anywhere with just a browser and headset. I also find the integration with CRM and texting tools like Salesforce, ServiceNow, and Zendesk very helpful because it consolidates everything in one place. Lastly, adding new users online without needing hardware simplifies scaling, and the quality recording and analytics help improve service quality. **What do you dislike about Talkdesk?** cost to high **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk solves the headache of running customer support with outdated systems. It automatically routes calls properly, offers visibility with dashboards and reports, supports remote teams with its cloud-based platform, integrates with CRM tools, and simplifies scaling and quality monitoring. **Official Response from Aunalisa Arellano:** > We're happy to hear that Talkdesk has helped streamline your customer support operations with automatic call routing, cloud-based flexibility, and CRM integrations. Thank you for sharing your experience with us! ### 25. Failed Promises, Frustrating Experience **Rating:** 0.5/5.0 stars **Reviewed by:** Tyler B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Talkdesk?** I like the prospect of the advanced features Talkdesk discussed during the sales process. **What do you dislike about Talkdesk?** The sales team is seriously lagging. The app has limited functionality, and we couldn't use it with our sales team initially, so we had to revert to AT&T lines. Getting things resolved took nearly a year. We've been trying to add the navigator system for over 5 months with no results yet. Customer service and company culture are issues; we feel like we don't matter even though we're spending a lot on the system. The initial setup was a nightmare. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk creates problems rather than solving them. We moved to Talkdesk for its advanced features, but they were not delivered, causing functionality issues. The setup was a nightmare, and customer service makes us feel undervalued. **Official Response from Aunalisa Arellano:** > Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and that we haven’t met your expectations. What you’ve described is not the experience we aim to deliver to our customers. We understand how frustrating delays, gaps in functionality, and challenges during implementation can be—especially when you made the decision based on capabilities that are important to your business. We appreciate you connecting with our team directly, and we are actively working with you on an action plan to address these concerns and ensure you are able to realize the value you expected from Talkdesk. Your feedback is incredibly important to us, and we are committed to improving both our product experience and how we support you moving forward. ### 26. Great capacity for integrations and developments **Rating:** 4.5/5.0 stars **Reviewed by:** Fernando G. | Consultor de operaciones, Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Talkdesk?** The capability it gives you to perform integrations and developments. **What do you dislike about Talkdesk?** The support and the cost of the tool. **What problems is Talkdesk solving and how is that benefiting you?** Offer the possibility to optimize the call flow, to achieve much more agile and faster service. **Official Response from Aunalisa Arellano:** > Thank you for sharing your feedback! We're thrilled to hear that you appreciate Talkdesk's capacity for integrations and developments. We understand your concerns about support and cost, and we're committed to continuously improving in those areas. We value your business and are dedicated to ensuring you have a seamless experience with Talkdesk. If you have any specific support needs or cost-related questions, please don't hesitate to reach out. ### 27. Offer a positive and professional user experience to all your customers with Talkdesk. **Rating:** 5.0/5.0 stars **Reviewed by:** Lydie D. | Content Editor and Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Talkdesk?** One of Talkdesk's strengths as a platform is its variety of features and options for automating the user experience for all your business's customers, making your commercial process much more user friendly and personalized to all their needs and requirements. I can also mention that Talkdesk integrates effectively with your work systems and applications to improve your business's customer service, resulting in a better commercial reputation for all your products and services. **What do you dislike about Talkdesk?** I like how Talkdesk's digital resources work, I think it is a professional platform that is very useful for businesses. **What problems is Talkdesk solving and how is that benefiting you?** As a user of Talkdesk's work options and resources, I can say that this platform has helped me improve customer service for all my business's customers, satisfying all their needs and meeting all their commercial requirements. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Talkdesk's features and automation options valuable for improving the user experience for your customers. We strive to provide a user-friendly and personalized platform to meet the needs of businesses like yours. ### 28. Effortless Data Transfers with ZenDesk Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Talkdesk?** Ease of use with transferring data between other products like ZenDesk. **What do you dislike about Talkdesk?** The weight it puts on the memory for our work packets. Between this and Chrome, it can cause slow downs on the company issued computers. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk records all the hard data and compresses it into live functioning reports. This is used to manage personnel in a much easier way. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk is helping you manage personnel more effectively with its live functioning reports. Thank you for sharing your experience and taking the time to leave a review!! ### 29. Streamlined Customer Support with Talkdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Howard G. **Reviewed Date:** December 23, 2025 **What do you like best about Talkdesk?** I like Talkdesk for its ease of use and how it centralizes all aspects of customer support in one platform. The intuitive interface makes it simple for both new and experienced team members to navigate. I appreciate the automation features like intelligent call routing and workflow automation, which save a lot of time and reduce errors. The integration with our CRM system allows us to maintain a complete view of customer history, making it easier to provide personalized support. Additionally, the reporting and analytics tools are excellent, giving clear insights into team performance and customer interactions, which helps us continually improve our support. The initial setup was fairly straightforward, and the onboarding guides and support resources were helpful, making the overall setup process intuitive and user-friendly. **What do you dislike about Talkdesk?** Occasionally, the system can feel a bit slow during peak call times, which can be frustrating for agents handling high volumes. Some of the advanced features, like custom reporting or workflow automation, can also have a learning curve for new users. It would be great if Talkdesk offered more intuitive guidance or templates for these advanced features, as well as faster performance during busy periods. **What problems is Talkdesk solving and how is that benefiting you?** I use Talkdesk for managing customer support. It ensures no calls are missed, streamlines call routing, automates workflows, and provides reporting and analytics, improving response efficiency and satisfaction, and helps in providing personalized support. **Official Response from Aunalisa Arellano:** > We're delighted to hear that Talkdesk has helped centralize your customer support and improve response efficiency and satisfaction. Your feedback about system performance and advanced feature learning curve is valuable, and we're committed to addressing these areas to enhance your experience. Thank you for choosing Talkdesk! ### 30. Voice Message Transcripts Make Talkdesk a Breeze **Rating:** 4.5/5.0 stars **Reviewed by:** Nilesh S. | Customer Support Admin, Renewables & Environment, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Talkdesk?** With Talkdesk, we can set our working status, make calls, and check voice messages. The best feature for me is the voice message transcript, which makes it much easier to understand messages quickly. **What do you dislike about Talkdesk?** Nothing really comes to mind. If I had to point out something I dislike, it would be that we don’t get a notification when we need to change the schedule. **What problems is Talkdesk solving and how is that benefiting you?** As a agent working in a support centre I find this application user friendly as compared to other apps in the same market place **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk is making your work easier. We'll take your feedback about the notification for schedule changes into consideration for future improvements. Thank you! ### 31. Easy Call Transfers and Routing with Helpful Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Dhana S. | Engineering Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Talkdesk?** Call Transfers are easy, The setup is easy to route calls based on calling ring group. The case creation can be automated **What do you dislike about Talkdesk?** API integration could have been more flexible. You cannot control the setup via API. Sometimes the user hear ringtone even when the call is connected. **What problems is Talkdesk solving and how is that benefiting you?** Our call center is completed supported by Talkdesk. We use it for both Inbound and Outbound calls. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk is supporting your call center for both Inbound and Outbound calls. We'll take note of your feedback about the API integration. Thanks for taking the time to share your experience. ### 32. Evaluating Talkdesk: Strengths, Weaknesses, and User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole C. | Provider Support Services Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Talkdesk?** Talkdesk enables communication through voice, SMS, email, chat, and social media, all from a single, unified interface. Agents have access to previous interactions across these channels, which means customers don’t need to repeat information. Additionally, the platform offers real-time dashboards, such as Talkdesk Live, as well as historical reporting through Talkdesk Explore. This allows supervisors and managers to monitor performance, identify trends, and make operational adjustments as needed. **What do you dislike about Talkdesk?** Some features (omnichannel, advanced workflows, analytics, etc.) require paying for higher tiers or add-ons, which drives up total cost, and also, reports are not flexible enough, filtering is limited, or getting the specific metrics/data they want requires extra steps **What problems is Talkdesk solving and how is that benefiting you?** One, as an agent often spend a lot of time on after-call work (logging, summarizing, data entry), finding information, or switching between tools/systems. This slows down service, increases error risk, and drains agent morale, Calls (or other interactions) may not always be routed to the best available agent, there can be delays, overflow, etc. This reduces first contact resolution, and frustrates customers **Official Response from Aunalisa Arellano:** > We're glad to hear that you appreciate Talkdesk's unified interface and real-time dashboards. We strive to make communication seamless and efficient for both agents and customers. Thanks for taking the time to leave a review! ### 33. Talkdesk: easy to use, but with room for improvement in marketing in Spain. **Rating:** 3.5/5.0 stars **Reviewed by:** ANTONIO H. | Jefe CdS ServiceDesk y SWP Telefonica, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Talkdesk?** What attracts me most about Talkdesk is the product itself and how easy it is to use. **What do you dislike about Talkdesk?** Perhaps what I like the least is the marketing system in Spain. **What problems is Talkdesk solving and how is that benefiting you?** As a tool, Talkdesk is very powerful; it allows me to configure workflows and integrate with other systems, significantly reducing the number of calls. **Official Response from Aunalisa Arellano:** > We're thrilled that you find Talkdesk easy to use and beneficial for reducing the number of calls. We value your feedback on the marketing system in Spain and will strive to improve it. Thank you for taking the time to leave a review! ### 34. Reliable cloud calling platform that scales well for growing support teams!! **Rating:** 4.5/5.0 stars **Reviewed by:** Laura C. | Customer Support Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Talkdesk?** I like how stable the calling quality is even during peak hours when our support volume goes high. The setup was faster than expected and agents were able to start taking calls without heavy training. Call routing and IVR flows are flexible and easy to adjust as business needs change. Real time dashboards help supervisors see what is happening on the floor without digging through reports. **What do you dislike about Talkdesk?** Some advanced settings are not very intuitive at first and need time to understand. Pricing can feel high when you start adding more features and users. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk solved our problem of managing inbound and outbound calls from multiple locations. Earlier we had limited visibility on agent performance and call quality. Now calls are centralized recordings are easy to access and reporting helps us improve response time and customer satisfaction. It also reduced dependency on local hardware which made operations smoother. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk has been reliable and scalable for your growing support teams! It's great to know that the setup was faster than expected and that your agents were able to start taking calls without heavy training. We appreciate your feedback about the flexibility of call routing and the ease of adjusting IVR flows. Thank you for sharing how Talkdesk has benefited your team in managing inbound and outbound calls, improving visibility on agent performance, and centralizing recordings for easier access and reporting. ### 35. Automate your processes and workflows with Talkdesk's digital resources. **Rating:** 5.0/5.0 stars **Reviewed by:** adrian C. | Instructional Designer, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2025 **What do you like best about Talkdesk?** Talkdesk is an accessible and innovative virtual work system that facilitates the execution of processes and workflows with all its digital automation features, making it easier to manage all your business relationships with your customers. Talkdesk also offers a centralized and accessible platform that connects to the best work systems and applications, improving the quality and efficiency of all your virtual activities. **What do you dislike about Talkdesk?** I have no negative comments about Talkdesk's digital features and tools, I think it is a very useful and high performance business system. **What problems is Talkdesk solving and how is that benefiting you?** My experience using Talkdesk's digital resources has been very positive, improving the control of my processes and workflows with the use of its digital automation features, increasing my productivity and business efficiency. **Official Response from Aunalisa Arellano:** > Thank you for your kind words! We're glad to hear that Talkdesk is helping you better manage your business relationships. ### 36. Talkdesk has empowered our contact center to grow and succeed **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan E. | Onboarding Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2025 **What do you like best about Talkdesk?** What I like best about Talkdesk is its intuitive and user-friendly interface. The UI is clean, well organized, and easy to navigate, which makes onboarding new team members much smoother. Everything feels accessible without being overwhelming, and important tools are just a click away. Another upside is the reliability and scalability of the system. Whether it’s handling higher call volumes or integrating with our other tools, Talkdesk has been dependable and flexible. This combination of ease of use and robust functionality really sets it apart. **What do you dislike about Talkdesk?** There are moments where reporting could be a bit more flexible. Certain metrics or views require manual adjustment to get the exact insights we need. These aren’t major issues, and overall Talkdesk support has been helpful when questions come up. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps us run a reliable and efficient contact center. It solves challenges around managing customer interactions, tracking performance, and scaling as we grow. With its AI tools and reporting, we save time, improve customer support, and make better business decisions. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Talkdesk's interface intuitive and user-friendly. We strive to make onboarding new team members as smooth as possible, and we're glad to hear that it's working well for you. We appreciate your feedback about reporting flexibility, and we're continuously working to improve our system. Thank you for choosing Talkdesk! ### 37. Talk Desk Review. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Talkdesk?** At this stage, I don’t have much positive to say. The platform comes across as unreliable and inefficient, with ongoing issues that seriously disrupt both employee workflow and customer satisfaction. I hope that future updates will resolve these problems, because right now, Talkdesk feels more like an obstacle than a useful tool. **What do you dislike about Talkdesk?** Unfortunately, my experience with Talkdesk has been challenging from the start. While the platform is intended to streamline communication and integrate with other tools, it has introduced more complications than solutions for our team. Here are the main issues we’ve encountered: Integration Problems Connecting Talkdesk to Salesforce is unreliable, which makes managing tickets cumbersome. Copilot often fails to generate call notes, forcing us to spend extra time on manual documentation. This defeats the purpose of having an AI assistant and negatively impacts productivity. Workflow & Status Issues The system frequently locks us into incorrect statuses, preventing us from taking calls or going on breaks. There’s no quick way to override these errors, which disrupts schedules and adds unnecessary stress. Connectivity & Audio Quality Almost every call begins with customers unable to hear me clearly. Audio quality and connection stability are major concerns. These issues create a poor customer experience and reflect badly on our service, even though the root cause is technical. **What problems is Talkdesk solving and how is that benefiting you?** It manages our calls. **Official Response from Aunalisa Arellano:** > Thank you for sharing your challenges with Talkdesk. We are sorry to hear about the integration problems, workflow issues, and connectivity concerns you have encountered. Our team takes your feedback seriously and is dedicated to finding solutions to improve your experience. Please know that we are working with the Talkdesk admin at your organization to ensure you have a better experience going forward. ### 38. Easy to Navigate, But Reliability Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Talkdesk?** When the software functions properly, I find it easy to navigate. I also appreciate the Co-pilot feature, which is quite helpful. **What do you dislike about Talkdesk?** We experience frequent technical problems with Talkdesk. Agents are required to restart the application at least once daily due to unexpected audio issues, Co-Pilot failures, or disruptions in communication between Talkdesk and Salesforce. These problems lead to longer call times, as we are forced to manually create and close cases for each call. While agents genuinely appreciate Talkdesk when it functions as intended, the ongoing inconsistency creates unnecessary stress for them. The 'help' we receive for technical issues has been a huge issue, we often get told we didn't provide information we provided multiple times and can never get someone to do more than email us. It feels like we do your technical troubleshooting for you which impacts the time of our agents and members of our leadership team. Leadership ends up being the middle man between the individual(s) having the issue and your company. I have never had that sort of experience with any other software company. **What problems is Talkdesk solving and how is that benefiting you?** It isn't really solving any problems for us. **Official Response from Aunalisa Arellano:** > Thank you for sharing your experience with us! While we are disappointed to hear of the issues you have been facing, we want to ensure you we are committed to resolving them and ensuring you have a better experience with Talkdesk. The Talkdesk customer success team is working with the admin team at your organization to resolve the reported issues. ### 39. Reliable and Intuitive, but Room for More Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Roy Arturo E. **Reviewed Date:** January 17, 2026 **What do you like best about Talkdesk?** I like how Talkdesk is reliable and easy to use. The call routing works well, and the interface is intuitive, which allows me to quickly access call information, recordings, and logs without slowing down my workflow. Its call routing, reporting, and integration features help streamline workflows and ensure customers are connected to the right resources quickly. **What do you dislike about Talkdesk?** While Talkdesk works well overall, there are occasional system slowdowns and minor connectivity issues. Some features could also be more customizable, and reporting can take time to load when handling large volumes of data. **What problems is Talkdesk solving and how is that benefiting you?** I use Talkdesk to efficiently manage high volumes of customer calls, ensuring correct routing and reducing missed or dropped calls. It provides visibility into call activity for quick issue resolution, streamlines workflows, and maintains service quality. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk reliable and intuitive! We understand your feedback about the need for more customization. To help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a ### 40. All-in-One Functionality with Email and Ticket Lookup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Talkdesk?** It has all in one functionality, with email and ticket look up. **What do you dislike about Talkdesk?** Learning curve is steep. User interface needs optimization. Would like private notes on tickets **What problems is Talkdesk solving and how is that benefiting you?** It manages all of our tickets in one spot. Helps organize and consolidate **Official Response from Aunalisa Arellano:** > We're glad to hear that you appreciate the all-in-one functionality of Talkdesk, including the email and ticket lookup features. To help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a Thank you for taking the time to leave a review! ### 41. Nice Telecalling/Conferencing tool **Rating:** 3.5/5.0 stars **Reviewed by:** Vivek G. | Team lead-Managed Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Talkdesk?** Talkdesk has been pushing a lot of good updates lately. A few that stand out: Their new AI in Copilot feels smarter and more grounded. It helps agents handle tricky issues without getting lost. The CXA platform is getting better at automating whole workflows, not just basic chat replies. They’ve added industry-focused clouds for travel and hospitality, which makes the automation feel more practical. Analytics now keeps unlimited historical data, which is great for long-term trends. Digital channels got nice upgrades like better chat formatting, real-time translation, and clearer email controls. They’ve also expanded in India, which is a good sign for faster innovation. **What do you dislike about Talkdesk?** Reporting and dashboards could be more flexible. Stability can dip at busy times. Some features feel a bit limited to customize. Pricing gets confusing when you add AI options. Support can be slow for complex issues. **What problems is Talkdesk solving and how is that benefiting you?** Easy for handling large number of calls in a support environment like Zscaler. User friendly interface and very easy to learn Call routing feature **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Talkdesk to be a user-friendly and efficient tool for handling calls. Thank you for your positive feedback! Please reach out to your CSM directly if there is anything we can help you with. ### 42. Perfect Interoperability and Ease of Configuration **Rating:** 5.0/5.0 stars **Reviewed by:** Edwin Adrian S. | Ingeniero de Servicio, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Talkdesk?** I greatly appreciate Talkdesk's interoperability with various applications, which allows me to integrate it perfectly with other systems, such as our Salesforce CRM, turning it into a crucial control center for our operations. The ability to manage the system from both an agent's and an administrator's perspective is invaluable, as it integrates these experiences and facilitates a more holistic and efficient management of the call center. Additionally, Talkdesk's ability to adapt to the growth of our system is perfect, as it adjusts to the growing and complex needs of our call center. The initial setup of Talkdesk was surprisingly quick and easy compared to Avaya, which saved me significant time and effort, allowing us to get up and running without unnecessary delays. **What do you dislike about Talkdesk?** Initially, it is complicated to manage Talkdesk. The logic of some components, especially when working with variables or custom integrations, requires a very good understanding of Talkdesk. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk optimizes the customer experience and call center operations, allowing for growth and efficient scalability. Its interoperability with applications and tools like Salesforce creates a comprehensive control center. Although initially the management is complex, its setup is quick. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you appreciate Talkdesk's interoperability and ease of configuration, especially its integration with Salesforce CRM. We understand that managing certain components may initially be complex, and we're continuously working to improve user experience and provide better support for custom integrations. ### 43. Easy Ticket Visibility and Customer Tracking in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Talkdesk?** the ability to see other tickets and keep track of customers details and calls **What do you dislike about Talkdesk?** takes alot of space and needs to be fully open on desktop **What problems is Talkdesk solving and how is that benefiting you?** ability to share details with team members in timely manner **Official Response from Aunalisa Arellano:** > We're glad to hear that you find our ticket visibility and customer tracking features helpful. Thank you so much for taking the time to leave a review! ### 44. Not User Friendly - many issues **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Talkdesk?** The softphone ability to take phone calls from your computer. **What do you dislike about Talkdesk?** When Talkdesk changed to Workspace, it still was never fully complete with the transition from Legacy to Workspace. It still does not have the functionality of seeing who is assigned to what number. I have to open every number record and then see who is assigned to it. There are always outages, issues with the Workspace app, and poor sound quality. **What problems is Talkdesk solving and how is that benefiting you?** N.A **Official Response from Aunalisa Arellano:** > Thank you for your honest feedback. We’re sorry to hear about your experience and the frustration caused by Workspace functionality, visibility into number assignments, and issues with outages and call quality. We understand how critical reliability and ease of use are for your day-to-day operations, and this is not the experience we want for our customers. We’d really appreciate the opportunity to help troubleshoot and address these issues directly. Please reach out to us at customer_marketing@talkdesk.com so we can connect you with the right team and work toward a resolution. ### 45. Talkdesk: Call centre that actually works **Rating:** 4.0/5.0 stars **Reviewed by:** Ayush S. | Technical Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2025 **What do you like best about Talkdesk?** First of all those who don't know about talkdesk. Talkdesk is a cloud based call center as a service provider. It is easy to use and UI is very comfortable. It has automation features like IVR, call routing which leads to reduce the manual work. It is easy to integrate with other tools. Analytics and reporting session gives better clarity. It also increases the customer support team performance. **What do you dislike about Talkdesk?** For some features it provide limited access .When adding features it is quite expensive. **What problems is Talkdesk solving and how is that benefiting you?** It customizes all details at one place which makes work more easy. It can integrates with any tool and CRM. It includes AI which makes work more easy. It also automates the IVR and call routing and all the things I got at one platform and mostly easy t use. **Official Response from Aunalisa Arellano:** > We're delighted to hear that Talkdesk has been a valuable tool for customizing all details in one place, integrating with other tools and CRM, and automating IVR and call routing. Thanks for taking the time to leave a review! ### 46. Great Transcripts and Summaries, But Connectivity Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Bailey N. | Class Operations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Talkdesk?** I really enjoy the live transcript, especially when there not a great connection. This helps keep up with the conversation without having to say "what" all of the time. I also enjoy the summaries as well as the auto-closing of tickets in the system. **What do you dislike about Talkdesk?** I feel like there is definitely issues with connectivity to other systems. The inconsistency with connection can definitely cause a delay, especially when there is a high number of calls. This also causes issues with opening tickets sometimes as well. There have been times that CoPilot does not generate the summary in the amount of time allotted for wrap up causing a delay in moving between calls. **What problems is Talkdesk solving and how is that benefiting you?** TalkDesk and CoPilot are definitely solving a ease of use when it is functioning as intended which helps with efficient handling and customer satisfaction. **Official Response from Aunalisa Arellano:** > Thank you for sharing your experience with us! While we are disappointed to hear of the issues you have been facing, we want to ensure you we are committed to resolving them and ensuring you have a better experience with Talkdesk. The Talkdesk customer success team is working with the admin team at your organization to resolve the reported issues. ### 47. Talkdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Anshu K. | Product specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2025 **What do you like best about Talkdesk?** Talkdesk is used to handle customer query and support over chat , voice and emails. we can also handle or make record or our customer support which are providing by our sypport who can use talkdesk .we can also provide support in manay language to our support. **What do you dislike about Talkdesk?** Some advanced features require a subscription, either monthly or annually, which makes it costly for our organisation. Additionally, it also needs a technical person to manage and integrate it with our calling software. **What problems is Talkdesk solving and how is that benefiting you?** We are able to support our organization with the help of Talkdesk because it offers assistance in multiple languages. This allows customers to receive support in their own language, which helps ensure they understand the information and leads to greater satisfaction. we also make record of support . **Official Response from Aunalisa Arellano:** > We're happy to hear that Talkdesk is helping your organization provide support in multiple languages and record customer interactions. We understand the challenges with advanced features and integration, and we're continuously working to enhance our platform and make it more accessible for all organizations. ### 48. The best way to work with colleagues, customers, and make your day better! **Rating:** 5.0/5.0 stars **Reviewed by:** Baylee W. | Customer Retention Specialist/ Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Talkdesk?** The most helpful thing about talkdesk is how reliable that it is, you are able to always know that you can speak to a customer and they are able to call in and speak with us. As well as, how easy it is to access each function of it. I am able to always locate each area of work that I need to be in, how to make calls, being able to transfer, and I like how creative and colorful that it is. **What do you dislike about Talkdesk?** The only thing that is an issue is sometimes the connection, but I have learned that if I move my computer it greatly makes things better **What problems is Talkdesk solving and how is that benefiting you?** The problems that talkdesk is solving is any issues with customer communication. I am able to speak with a customer for as long as needed to be able to fix any of their problems, listen to them, hear any of their issues that they are having, learn about who they are, and come up with a solution. This is benefiting me because I am able to work to make sure the customer is taken care of, by speaking and consulting with other colleagues if needed, placing them on hold to gather information for them, and most importantly listening to everything that they need. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk! We're thrilled to hear that you find our platform reliable, easy to use, and visually appealing. We understand the importance of seamless communication with customers and colleagues. It's great to hear how Talkdesk helps you effectively communicate with customers, understand their needs, and provide solutions. We're glad to be a part of enhancing your customer interactions. If you have any more feedback or need assistance, feel free to contact us. Thank you for choosing Talkdesk! ### 49. Keeping My Sanity (and Call Queue) in Check **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsea B. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Talkdesk?** What I like most about Talkdesk? It works. Like actually works. Calls come through clear, I can see what’s going on with my team in real time, and I don’t have to click through 97 tabs to find basic info. It keeps things organized without being annoying or overcomplicated. I also love being able to see everyone's status—mostly so I can silently judge who's been in “After Call Work” for a suspicious amount of time (you know who you are). The reporting is solid too, and helps me keep track of team performance without having to build some wild spreadsheet from scratch. Basically, it does its job so I can do mine—and that’s all I really need from a system. **What do you dislike about Talkdesk?** If I had to pick something I don’t love about Talkdesk, it’s that sometimes it moves a little slower than I do—which is saying a lot on a Monday morning. There are moments when switching between screens or pulling up info takes just long enough to make me question if I clicked anything at all. Not a dealbreaker, just mildly inconvenient when I’m juggling ten things and trying to pretend I’ve got it all under control. Also, some of the deeper reporting feels like it was built by someone who really loves spreadsheets. I appreciate the data, truly—but I’d love if a few things were just a bit more straightforward. Sometimes I just want the numbers without feeling like I need a decoder ring. Nothing major—but these little things definitely stand out when you’re in the thick of a busy day. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps take the guesswork out of managing a busy customer service team. Before, it felt like we were piecing things together from different tools, hoping nothing slipped through the cracks. Now, we can see everything in one place—call volume, wait times, team activity, you name it. It’s also helped with accountability in a big way. Being able to see live statuses and review calls easily means I can coach in real time and support my team better without micromanaging. And when someone says “I’ve been getting slammed all day,” I can actually see it and back them up. It also keeps things smooth for customers—less hold time, quicker routing, and cleaner call handling. That means happier customers, and less stress for us. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk is helping you manage your customer service team more effectively and efficiently. It's great to know that you find the system to be organized and user-friendly, and that it provides clear call quality and real-time visibility into your team's activities. We appreciate your feedback about the slower performance and the complexity of some reporting features, and we'll definitely take that into consideration for future improvements. Thank you for sharing your experience with us! ### 50. Great platform for call management **Rating:** 4.5/5.0 stars **Reviewed by:** Mackenzie L. | Call Center Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2025 **What do you like best about Talkdesk?** Talkdesk has been helpful in many ways when it comes to running our contact center. From the customizable studio flows to the workforce management and sentiment tracking, Talkdesk helps ensure our business is running smoothly and can be managed easily on a daily basis. **What do you dislike about Talkdesk?** Talkdesk will occasionally have errors with the phone systems which can put a bit of a hold on our call handling for clients. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk has added lots of automated features which help us greatly in the large production we are handling. Most recently the new AI grading agent for Quality Assurance has been a huge help to our team. This new feature has helped us grade even more calls and catch any areas of improvement that may have been missed before. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk's automated features, such as the new AI grading agent for Quality Assurance, have been beneficial to your team and have helped improve call grading and identify areas for improvement. Thanks for taking the time to leave a review! ## Talkdesk Discussions - [What is the best way to filter per day](https://www.g2.com/discussions/what-is-the-best-way-to-filter-per-day) - 1 comment, 2 upvotes - [Is it possible to add an alarm whe a call is on queue?](https://www.g2.com/discussions/is-it-possible-to-add-an-alarm-whe-a-call-is-on-queue) - 1 comment, 2 upvotes - [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) - 2 comments, 1 upvote - [Is there any way to make it easier to add an inbound call to the contacts list?](https://www.g2.com/discussions/is-there-any-way-to-make-it-easier-to-add-an-inbound-call-to-the-contacts-list) - 1 comment, 1 upvote - [What is the best way to transfer the information about waiting time in queue while using talkdesk?](https://www.g2.com/discussions/what-is-the-best-way-to-transfer-the-information-about-waiting-time-in-queue-while-using-talkdesk) - 1 comment, 1 upvote - [View Talkdesk pricing details and edition comparison](https://www.g2.com/products/talkdesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-13+21%3A09%3A15+-0500&secure%5Bsession_id%5D=179a51e6-958f-4923-b649-84c3e9322d5e&secure%5Btoken%5D=1474f9ac6ae5f27f45b518d97f05495dfe26e09ec1292a750f157e9dcc894abe&format=llm_user) ## Talkdesk Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) - [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - 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Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Voice Recognition - AI Voice Assistants** - Voice Recognition **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Workforce Management** - Call Monitoring - Performance Evaluation **Channel** - Security - Omnichannel - Privacy - Anonymity **Automation** - Ticket Resolution - Customization - Intelligent Routing **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Talkdesk Alternatives - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (599 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,358 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)