G2

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

9/4/2026

"Makes Managing a Lot of Locations Feel Manageable"

5/5

What do you like best about Synup?

What I appreciate most is being able to look at our locations as a whole and then drill down when something stands out. With around 30 locations, checking every office individually just isn’t practical.

I can look at things like profile activity, calls, direction requests and overall listing health to get a sense of which locations may need attention. I also like being able to compare changes over time because the location with the lowest numbers isn’t necessarily the one with a problem. Sometimes it’s the location that suddenly starts trending differently that you want to look at.

It gives our team a much better starting point instead of having to dig through every location one by one. Review collected by and hosted on G2.com.

What do you dislike about Synup?

There’s a lot of information available, which is useful, but I think the high-level reporting could do a better job of explaining why something changed. If a location looks off, I usually still need to drill into it and look at a few different areas before I understand what might be happening.

I’d love to see more of that analysis brought together automatically, especially when you’re managing a larger number of locations. Review collected by and hosted on G2.com.

What problems is Synup solving and how is that benefiting you?

The biggest challenge for us is simply the scale. When you have around 30 locations, there’s always something happening somewhere, and you can’t give every office the same amount of attention every day.

Having a portfolio view helps us narrow that down. If one location has a noticeable change in profile activity, fewer calls or direction requests, a listing issue, or something else that looks different from the rest, we know where to start looking.

That’s probably the biggest benefit for me. It doesn’t replace the work of figuring out why something changed, but it helps us get to the right location much faster and spend our time where it actually matters. Review collected by and hosted on G2.com.