We strongly advise businesses in the financial sector to consider alternative providers that prioritize transparency and customer support. Review collected by and hosted on G2.com.

I approached Synthesia to create a short video for IGUV, an association for independent asset managers, targeting FINMA-authorized asset managers. Unfortunately, the video was rejected by Synthesia without providing a clear explanation. The only justification we received referred vaguely to Synthesia’s guidelines. Despite carefully reviewing these guidelines, we could not determine what specifically led to the rejection.

We appealed this decision through the online form but received another generic response stating that our content still violated their policies. No detailed explanation was provided, leaving us in the dark about what caused this arbitrary decision. Even with significant effort and imagination, we cannot figure out what content might have been problematic.

This lack of transparency and arbitrary censorship makes it impossible for us to recommend Synthesia. There is no point of contact for resolving such issues, leaving customers helpless and entirely at the mercy of their unexplained decisions. Under these circumstances, we cannot justify working with this AI platform.

For the broader B2B financial sector, Synthesia’s approach and lack of clarity make them an unsuitable choice. Consistency and transparency are critical in our industry, and this experience has demonstrated that Synthesia falls short on both fronts.

Their response to our appeal further confirms this stance:

"Your moderation appeal has been denied. After careful review, we regret to inform you that your appeal was unsuccessful. Upon reevaluation, we determined that the content in question continues to violate our platform’s guidelines and cannot be reinstated."

While they claim to maintain consistent standards, the lack of specificity and accountability is concerning. For any professional organization, especially in regulated industries, Synthesia’s methods are simply not reliable. Review collected by and hosted on G2.com.