Syncro Reviews & Product Details

Synchro is a complete product. With helpful integrations, and although other products maybe more integrated, Synchro definitely gets the job done at a reasonable price. With helpful tech support, and without it being overwhelming. Review collected by and hosted on G2.com.

I think their reporting system could still use improvement. And integration with other products could be more complete. Especially with products such as IT Glue which it only partially integrates with (the PSA side does, but the RMM doesn't). Review collected by and hosted on G2.com.

I really appreciate the ability to run PowerShell scripts on the assets with Syncro. This feature allows us to install our software and manage it effectively, keeping everything up to date. It also enables us to restart services on demand and collect valuable information and metrics about our software's performance on the machines. Syncro's PowerShell capability has opened up a lot of management automation avenues for us. Additionally, we chose Syncro over other products because of its simplicity, features, and cost. Review collected by and hosted on G2.com.

The only real challenge we have is backing up data off-site. We recently wanted to ensure that we had backups of all the scripts and all the files associated with those scripts. And all the configuration of those scripts. We ended up creating a web scraper to do that. But if we had an API call, that would have been much more efficient. Getting to learn the policies and policy management was a little bit difficult. Review collected by and hosted on G2.com.

I use Syncro for RMM, Remote access, and ticketing. It's incredibly convenient having several different softwares integrated into one space. I really like the automated follow-ups and reminders, as they help us when we get too busy and forget to follow up with clients. Syncro reminds us and also prompts clients who haven't replied, which is awesome. Overall, everything it can do really impresses me. Review collected by and hosted on G2.com.

The mobile app is just clunky and doesn't work as smoothly as it could. You should at least be able to get notifications and reply to messages on it. The AI suggests on tickets, on the other hand, is always incorrect. Review collected by and hosted on G2.com.

Scripting things like new computer setups and installing third party software is very easy. As a one man shop with a break-fix/MSP hybrid model I also appreciate one flat fee, and not having to pay per seat. This makes it easy to throw a Syncro agent on all of my non-managed clients for basic monitoring and alerting, as well as ease of remote support in the future. The number of integrations with commonly used tech products is also helpful. Review collected by and hosted on G2.com.

There are still numerous known issues that remain unresolved. While most of these problems do not impact me directly, it is somewhat troubling to see that they persist. Development on the RMM side appears to have slowed considerably, with more attention now being given to the PSA and integrations. Personally, I would prefer to see greater development efforts dedicated to computer management, as that is ultimately what our customers rely on us for. Review collected by and hosted on G2.com.

Syncro stands out for its ease of use. After struggling with other platforms that were challenging to learn and navigate, I found Syncro to be straightforward and highly intuitive. It's clear that the software was designed by professionals with IT experience, as they understand exactly what technicians need from such a system. I also appreciate the scripting feature, which allows me to run pre-defined scripts on client devices without needing to connect to the PC beforehand. Review collected by and hosted on G2.com.

Connecting to client devices using Syncro can occasionally be slow, and I’ve noticed there isn’t an option to automatically reconnect to a device after it restarts. Review collected by and hosted on G2.com.

Syncro is a robust all-in-one platform designed for MSPs seeking RMM, PSA, scripting, and essential automation features in a single solution, without the added complexity or expense of larger enterprise tools. One of its standout features is the integrated PowerShell scripting engine, which enables us to automate processes such as onboarding, offboarding, compliance reporting, monitoring, and remediation. This flexibility aligns well with the practical workflows of MSPs. Review collected by and hosted on G2.com.

Some of the more advanced features depend on creative scripting instead of built-in UI controls, which may present a learning curve for teams with less technical experience. While the reporting capabilities are functional, they could be more refined and offer greater customization options by default. Additionally, certain aspects like alert tuning and permissions would be improved with more detailed, granular controls. Review collected by and hosted on G2.com.

What I like is the consolidation. Having ticketing, RMM, invoicing, and basic automation in a single platform simplifies daily operations and reduces tool sprawl. The built-in scripting engine is flexible enough for common automation tasks, and the pricing model (per technician rather than per endpoint) can be cost-effective as you scale device counts. Review collected by and hosted on G2.com.

The interface is less intuitive or modern than competing products. Some advanced reporting often requires exporting to external tools, such as Excel or BI tools. Alerts can only monitor top level events in the event viewer. Review collected by and hosted on G2.com.

We invested in Syncro when we started as an IT company, and it's an amazing asset that fulfills all our needs. It has an amazing ticketing portal that helps manage tickets, and the built-in Remote Desktop tool is also amazing. I like the endpoint management from where you can run scripts and PowerShell. It's awesome. The endpoint installed RMM sends alerts, so we get to know as soon as a problem occurs. The initial setup of Syncro was an amazing experience, very straightforward. Review collected by and hosted on G2.com.

I like to see temporary remote access on the Remote Desktop tool. We would like to assist clients without installing a permanent RMM agent in their client. We need something for just one-time sessions like temporary access, and it should remove the agent as soon as we disconnect. Review collected by and hosted on G2.com.

I find Syncro to be a perfect package for an IT company. I've been using it for over four years, and it's been a wonderful journey. The RMM and PSA tools with automation scripts and policies really make life easy. I love how it helps us manage endpoints efficiently. The automation, along with features like remote desktop, billing, and endpoint alerts, makes it quick to see the history of endpoints and fix issues. I like the ticket management feature because it's so easy to get all job done within a single page, where I can put all information and keep clients updated. The remote desktop tool helps a lot with remote work, and we really enjoy using it. The UI/UX is nicely designed. I also appreciate how quick the initial setup was, thanks to the support from the Syncro team. Review collected by and hosted on G2.com.

I would like to see report option and new feature for client portal Review collected by and hosted on G2.com.

I use Syncro as an MSP, and it has been an amazing experience over the last 5 years. I really like how it bundles all the tools together in one package at a very minimal rate. I find the automation features, such as scheduling tasks, incredibly helpful because they allow us to assist our clients without any hassle, even during their working hours. The ability to assist clients remotely and do scripting is also a huge plus. The on-site and remote ticketing system is uniquely and well-designed, and it's all integrated into one portal, which is unbelievable. I like the dashboard and the day and night feature, which offers so much insight. On the dashboard, I can see vital statistics like the number of tickets opened and closed, and whether we are performing better than the previous month. It also shows what is breaching our SLA, which is crucial for us. The night feature is a dark theme that I personally enjoy. The initial setup of Syncro was very smooth and quick, and their team is amazing with onboarding. They also do wellness checks very often, which keeps us connected and allows us to give feedback. Review collected by and hosted on G2.com.

I would like to see more AI integration with time. I would like the system to get smart with AI that it can help techs and clients. For our techs, it would be great if it could give them suggestions based on past actions on tickets and automation tasks and with scripting. Review collected by and hosted on G2.com.